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Rated 2 out of 5 stars

Bit disappointed. Used Skincity many times - always been really good. Ordered last Weds with 20% off site wide order - still being processed 4 days later! Emailed customer services - just said really... See more

Company replied

Rated 5 out of 5 stars

Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Pack... See more

Rated 1 out of 5 stars

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers... See more

Company replied

Rated 1 out of 5 stars

I always loved skincity. Unfortunately on my last order I got slapped with an unexpected customs duty charge. I assumed shipping was still via Sweden but it has now changed to the UK, which makes it t... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Products Wholesaler
  3. Beauty Salon
  4. Beauty Supply Store
  5. Cosmetics Store
  6. e-Commerce Service

Written by the company

Skincity is an online skin care clinic that offers a finely tuned selection of professional skin care products and makeup. Our unique concept shines through in the small details. Always having the most advanced skin care products on the market, unique tests with skin care analysis, carefully wrapped parcels, and free samples with each order gives you on-par service with a regular in-store visit. We are also extremely proud of our competent customer support, consisting entirely of certified skin care therapists.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

617 reviews

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Rated 5 out of 5 stars

Really good website and great customer …

Really good website and great customer team.
I have really good experiences with this website. Their products are authentic and of good value, and the customer service is excellent.

I emailed them a week and a half ago about a few products and they gave me a service beyond what i expected. I will definitely use this site again in the future for my purchases.

Sandra

December 7, 2017
Unprompted review
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Rated 5 out of 5 stars

My number one favourite online store

This is my number one favourite online store. Customer service is extremely helpful and you even get little gifts and samples when ordering. They have great offers and discounts. To me it feels like they truly care about their customers. My experience with this company has been nothing but positive.

October 17, 2017
Unprompted review
Rated 5 out of 5 stars

Super efficient customer service

I have dealt with many cosmetics websites as I am a bit of a beauty products junkie and this company stands way above any of its competitors when it comes to customer services. I stupidly ordered the wrong item ,they immediately emailed me a free postal return form to download and in five days I had the correct product sent to me and the price difference refunded into my account . Returns can be a costly ,time consuming procedure ......with this company however it really is Effortless Skin!

October 15, 2017
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Rated 5 out of 5 stars

Beautiful packaging! Luxurious

I absolutely LOVE to order from this website! I didn't buy so many or expensive products but they still gave me like 5 giveaway products in the package and It's all wrapped up so nicely and beautiful. I would really recommend this site! :)

September 12, 2017
Unprompted review
Rated 5 out of 5 stars

Got my first tattoo in Skin City

Got my first tattoo in Skin City. Dawn was AMAZING and I love my tattoo. Also - very clean, professional and very skilled artists. Top marks guys - thank you xxx

September 1, 2017
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Rated 5 out of 5 stars

Simply LOVE them!

Great service, quick delivery - no mistakes in deliveries - have been a customer for some years now. Keep the great work guys!

January 11, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing service!

I received an incorrect product in my first order, the costumer service told me to keep the incorrect product instead of returning it to them - and I was told that my correct product was going to be send out to me today.

November 2, 2016
Unprompted review
Rated 5 out of 5 stars

Competitive pricing and great service

First time using Effortless Skin after searching the website for a good week after being recommended specific skinceuticals products from my facialist. This company I found had great competitive pricing, free delivery, quick query responses & fantastic service overall. Will definitely use again when I finish my current stock. Thanks again Lisa @ Effortless Skin

May 27, 2016
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Rated 5 out of 5 stars

Excellent Customer Service

I ordered 3 products for "1-3 Working Days" delivery. One product didn't arrive in time, so they upgraded that product to one size larger (100ml to 400ml)! WOW. I have never seen such an amazing customer service. Was my first time ordering with them too. This company has just won one loyal costumer!

May 23, 2016
Unprompted review
Rated 5 out of 5 stars

The best around

Skincity manages to make you feel like you're not just another customer. And in return they don't feel like just another online shop.

It's small things that adds up to them being better than the rest.

Product descriptions are detailed and includes proper lists of ingredients.
They provide small, but neat, gifts by default. During check out you can simply check off a box if you happen to not want the little gifts.
The packaging is very nicely done.

Delivery isn't super fast, but to me that's a tiny pay off considering the brilliant service.

December 21, 2015
Unprompted review
Rated 5 out of 5 stars

Very pleased.

Ordered Accumax starter pack.
Skin looked healthier, any imperfection I had weren't inflamed. Not a miracle cure but made Acne far far easier to deal with. Really happy with this product.

September 28, 2015
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Rated 4 out of 5 stars

Good service

My order came quickly and seemed to be reasonably priced compared to other suppliers. I would use them again

September 16, 2015
Unprompted review
Rated 4 out of 5 stars

good

very good, always deliver quickly, ok prices never any problems

September 16, 2015
Unprompted review

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