I still haven’t received my order. I’ve contacted the support email THREE times asking for an update and NO ONE has responded. Horrible experience.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the K beauty essential kit, where you get a cleansing oil, water based cleanser, toner, sheet mask, essence and moisturiser. It’s such w great introductory kit into Korean skincare, and my s... See more
Company replied
Arrived safely and packaged well. Second time buying the products and it does what it says. Brilliant service thankyou skin library. I had alot of age spots splattered on cheeks and after using this... See more
Good prices, order arrived quickly after purchase. Excellent products - I quite like the fact it's a curated selection rather than every product under the sun, it makes it easier to find something goo... See more
Company details
Information provided by various external sources
Shop our specially curated selection of innovative Korean Skin care products. UK Delivery is £2 or get Free shipping on all orders over £25. FREE samples with every order. Sign up to get exclusive access to discounts, K-beauty events and exciting content!
Contact info
Ashley Road, N17 9LZ, London, United Kingdom
- skinlibrary.co.uk
I still haven’t received my order
I still haven’t received my order. I’ve contacted the support email THREE times asking for an update and NO ONE has responded. Horrible experience.
November 24, 2024
Advertisement
Quick delivery and reasonable price
Quick delivery and reasonable price. Very happy. I do wish that the korean skincare range were larger though.
December 3, 2023
I am stil wainting for refaund
September 10, 2023
Great quality skincare
As always, well priced and good quality items. I’ve been introduced to new brands that I plan to continue using. Quick delivery.
September 1, 2023
Advertisement
You simply can't loose
The whole experience from choosing to delivery goes so smoothly I'm always surprised when a parcel is delivered so quickly. Plus the prices can't be beaten anywhere and the packaging is brilliant.
August 25, 2023
Great service
Wrong product received, emailed and had a replacement sent out straight away. Great service thank you!
August 25, 2023
Fastest delivery
Fastest delivery and the process of delivery was very honest. Kept me updated all the time.
July 14, 2023
Excellent Service
Love purchasing skin products from Skin Library. The communication is excellent, products are described accurately and the prices are reasonable. Great customer service
July 6, 2023
Advertisement
Very very good skin care seller
Very very good skin care seller. Delivery is always super quick and they always provide you with free samples.
June 16, 2023
Attention to detail ⭐️ although one of…
Attention to detail ⭐️ although one of the items I had ordered was out of stock I was gifted products from the set individually
Loving the products so far and very reasonable 🤩
May 26, 2023
Fast delivery, great products
Fast delivery, great products and received complimentary samples with my order.
May 9, 2023
Advertisement
Business still operating but social media presence is zero
Was a little afraid of ordering from this company as their social media presence has gone down to zero since April 2022.
However I’m glad I did. The products arrived well packaged and within 3 days of ordering.
The company is also Black-owned which is amazing!
April 20, 2023
Lovely product and Service!
Excellent product and worked very well to help my damaged skin barrier! the service was also wonderful and i will definitely repurchase in the future <3
March 10, 2023
loved the handwritten note
loved the handwritten note, makes me want to purchase more! also products are great
April 3, 2023
Advertisement
Quick and efficient delivery service
Quick and efficient delivery service. The handwritten note and free samples were an excellent touch. Repeat customer. I highly recommend!
April 4, 2023
amazing quality
quick delivery, amazing products, had a little note left with my order and feee samples, good experience over all thank you so much
April 6, 2023
Arrived safely and packaged well
Arrived safely and packaged well. Second time buying the products and it does what it says. Brilliant service thankyou skin library. I had alot of age spots splattered on cheeks and after using this serum, the brown hyperpigmentation have literally gone. Absolutely fantastic so now I've bought my second serum.
Thankyou Skin Library
March 28, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.