Bought Lazartigue on this site because it’s hard to find in Australia. They forgot 2 items but refunded me right away after I chat to them. Great customer service, great range of products and great... See more
Company replied
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See what reviewers are saying
The product I purchased is one that I have been using for some years but that I sometimes have trouble sourcing. I was delighted to find that Skinlovers could get it to me and most pleasantly surprise... See more
Another us customer unhappy about the duties I now need to pay almost a month after receipt of the merchandise. Most people don't read everything. The product is great but will never order from this... See more
Company replied
DO NOT ORDER IF YOU ARE IN THE USA Their website doesn't tell anything about it, but you'll pay for the delivery AND FedEx will send you duty and fee receipt. I paid $27 for the actual thing, $20... See more
Company replied
Company details
Written by the company
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contact info
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.5
Average
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good availability, great service
The product I purchased is one that I have been using for some years but that I sometimes have trouble sourcing. I was delighted to find that Skinlovers could get it to me and most pleasantly surprised by the speed of delivery. I shall reorder it from Skinlovers when I next need it.
July 31, 2026
Great customer care, great range of products and prices
Bought Lazartigue on this site because it’s hard to find in Australia. They forgot 2 items but refunded me right away after I chat to them.
Great customer service, great range of products and great prices ❤️ Will always get my hair care from this site.
July 28, 2026
Unprompted review
Reply from SkinLovers
Hello Cinthya!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Reply from SkinLovers
Hello Amrita,
We appreciate your feedback!
Thanks,
Skinlovers
Unhappy ex customer
Another us customer unhappy about the duties I now need to pay almost a month after receipt of the merchandise. Most people don't read everything. The product is great but will never order from this place again
July 22, 2026
Unprompted review
Reply from SkinLovers
Hello Barbara!
Thank you for your feedback. We're sorry to hear about your experience.
We'd like to clarify that information regarding duties and taxes is displayed during checkout and is also available on our FAQ page.
We appreciate your comments and will continue working to make this information as clear as possible for all customers.
Warning to U.S Customers
Warning to U.S. Customers
If you live in the United States, I recommend thinking twice before ordering from SkinLovers. A few days after my package was delivered, I received an unexpected FedEx bill for duties and taxes that were not clearly communicated during checkout. Had I known about these charges in advance, I would have chosen the prepaid option or not completed the purchase.
When I contacted customer service, they acknowledged my frustration but refused to offer any resolution or take responsibility for the lack of clear communication on their website.
Be aware that your purchase price may not be your final cost. You could receive an additional FedEx invoice days after delivery.
June 30, 2026
Unprompted review
Reply from SkinLovers
Hello Mel,
Thank you for your feedback. We're sorry to hear about your experience.
We'd like to clarify that information regarding duties and taxes is displayed during checkout and is also available on our FAQ page.
We appreciate your comments and will continue working to make this information as clear as possible for all customers.
Great products and helpful agents
March 18, 2026
Reply from SkinLovers
Hello Madeha,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible. We hope you will buy with us again!
DO NOT ORDER IF YOU ARE IN THE USA
DO NOT ORDER IF YOU ARE IN THE USA
Their website doesn't tell anything about it, but you'll pay for the delivery AND FedEx will send you duty and fee receipt.
I paid $27 for the actual thing, $20 for the delivery, and FedEx also wants ANOTHER $46 for duty and fee.
Customer service is useless.
May 15, 2026
Unprompted review
Reply from SkinLovers
Hello Yulia! First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service. Please note that all taxes & duties are presented a the checkout page and that we offer different shipping methods to provide the most suitable solution to each client. Thanks!
Excellent service and excellent product
May 4, 2026
Reply from SkinLovers
Hello Roger,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
No recommended at all
No recommended at all, they don’t answer you for many weeks then , they don’t follow up your case.
June 10, 2026
Reply from SkinLovers
Hello Febi,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Thanks,
Skinlovers
Great service!
All items received and relatively soon considering it was an overseas delivery. I asked them about the status of the order over whatsapp and were very prompt to respond Great service!
June 4, 2026
Reply from SkinLovers
Hello Gabriela!
Thank you so much for your order and for sharing your experience with us! Your kind words mean a lot to us!
We sincerely appreciate your support and look forward to serving you again in the future.
Reply from SkinLovers
Hello!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Good product and value for money
Good product and value for money, service and information was good too
June 2, 2026
Reply from SkinLovers
Hello Florindo!
Thank you so much for your recent order and for taking the time to share your review with us! We are truly delighted to hear your positive feedback—it means a lot to our team and motivates us to continue providing the best possible service and products.
If you ever need any assistance or have any questions, please don’t hesitate to reach out—we’ll always be happy to help!
SkinLovers - Impeccable
SkinLovers was impeccable in their service! The price of the particular European skincare product I bought was competitive and reasonable; it took a little while for it to arrive in Australia but the tracking was flawless and I could see where it was at each stage of the journey, and when it arrived it was well-packaged and the legitimate brand I had ordered. Sometimes it can be a little nerve-wracking, ordering beauty products from unknown retailers - I’m very glad I took the risk and will be buying from them again!
June 2, 2026
Reply from SkinLovers
Hello Jane!
Thank you so much for your recent order and for taking the time to share your review with us! We are truly delighted to hear your positive feedback—it means a lot to our team and motivates us to continue providing the best possible service and products.
Your support is greatly appreciated, and we’re so happy to know that you had a positive experience with us. We look forward to welcoming you back to our store many more times in the future and continuing to meet your expectations.
If you ever need any assistance or have any questions, please don’t hesitate to reach out—we’ll always be happy to help!
A bunch of crooks with the poorest…
A bunch of crooks with the poorest client support ever. Never buy from them.
May 7, 2026
Reply from SkinLovers
Hello! If you need more help, please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I’m upset because they sent me 5…
I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much time to use it. I tried to get a refund but I found out that it would cost me over $100 just to ship it back.
April 10, 2026
Reply from SkinLovers
Hello Ellen,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback. We have also replied to the email you have send us. Please check when possible! Thanks!
Total Scam Artists — AVOID AT ALL COSTS
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they charge a whopping $20 in shipping for an item that weighs less than 8oz only to be shipped at an absolute snails pace of a delivery time a month later. THIS WAS FOLLOWED BY receiving a random text two weeks AFTER it is delivered where they had the audacity to send a request for an ADDITIONAL TARIFF FEE (through FedEx supposedly— however FEDEX HAS ZERO RECORD of any additional tariff being required). What kind of scam are they running here? I will NEVER purchase from this company again.
March 2, 2026
Unprompted review
Reply from SkinLovers
Hi Joe,
We’re truly sorry to hear about your experience. We’d be happy to discuss and clarify the new fees imposed by the U.S. Government. We’ve sent you an email with all the details. Thank you!
I love a European product not available…
I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I received confirmation and tracking information. The product arrived much faster than expected and due to the excellent shipping method, was able to track my purchase every step of the way. Thank you for a fabulous service - you will be my go to shopping stop when I am unable to purchase the item in Europe personally
February 28, 2026
Reply from SkinLovers
Hello Pascale,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice nice words. We do our best to provide the best service possible. We hope you will buy with us again! Feel free to contact us anytime!
Very happy
Excellent delivery and products cheaper than I could have sourced them in Australia. Will definitely use again.
March 2, 2026
Reply from SkinLovers
Hello Amanda,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Excellent
Great products and good prices. Sadly, I won't be able to keep buying because of the US tariffs, which make the products about 60% more expensive :( I will miss you!
February 2, 2026
Reply from SkinLovers
Hi Maria!
Thank you so much for your kind words — it truly means a lot to us!
We completely understand your frustration regarding the new U.S. tariffs. Unfortunately, these fees are imposed by customs and apply to all imports from the EU, and we know how much they increase the final cost.
We’re really sorry to see this affecting your experience, and we would truly love to keep you as our customer. Please check your email inbox from time to time — you may receive exclusive promotions or discount codes that could make your future orders worthwhile.
Thanks!
Sun Block was never delivered
I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of it. I have contacted their support multiple times, and Skin Lovers says it's not their responsibility and isn't going to reship or issue a credit. Note skinlovers replied "we're looking into it" - this is the third time they have "looked into it"
July 4, 2025
Unprompted review
Reply from SkinLovers
Hello Pancho,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we are currently checking with our Postal Services your issue and will send you a message to your email as soon as possible.
Thanks,
Skinlovers
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