I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much t... See more
Company replied
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See what reviewers are saying
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they... See more
Company replied
I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I rece... See more
Company replied
It’s so false that Skinlovers products don’t arrive. This is like my 4th shipment from Skinlovers and everything has arrived in good condition. Their customer service is great they try to improve, spe... See more
Company replied
Company details
Written by the company
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contact info
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.3
Average
556 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m upset because they sent me 5…
I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much time to use it. I tried to get a refund but I found out that it would cost me over $100 just to ship it back.
April 10, 2026
Reply from SkinLovers
Hello Ellen,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback. We have also replied to the email you have send us. Please check when possible! Thanks!
Total Scam Artists — AVOID AT ALL COSTS
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they charge a whopping $20 in shipping for an item that weighs less than 8oz only to be shipped at an absolute snails pace of a delivery time a month later. THIS WAS FOLLOWED BY receiving a random text two weeks AFTER it is delivered where they had the audacity to send a request for an ADDITIONAL TARIFF FEE (through FedEx supposedly— however FEDEX HAS ZERO RECORD of any additional tariff being required). What kind of scam are they running here? I will NEVER purchase from this company again.
March 2, 2026
Unprompted review
Reply from SkinLovers
Hi Joe,
We’re truly sorry to hear about your experience. We’d be happy to discuss and clarify the new fees imposed by the U.S. Government. We’ve sent you an email with all the details. Thank you!
I love a European product not available…
I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I received confirmation and tracking information. The product arrived much faster than expected and due to the excellent shipping method, was able to track my purchase every step of the way. Thank you for a fabulous service - you will be my go to shopping stop when I am unable to purchase the item in Europe personally
February 28, 2026
Reply from SkinLovers
Hello Pascale,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice nice words. We do our best to provide the best service possible. We hope you will buy with us again! Feel free to contact us anytime!
Very happy
Excellent delivery and products cheaper than I could have sourced them in Australia. Will definitely use again.
March 2, 2026
Reply from SkinLovers
Hello Amanda,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Excellent
Great products and good prices. Sadly, I won't be able to keep buying because of the US tariffs, which make the products about 60% more expensive :( I will miss you!
February 2, 2026
Reply from SkinLovers
Hi Maria!
Thank you so much for your kind words — it truly means a lot to us!
We completely understand your frustration regarding the new U.S. tariffs. Unfortunately, these fees are imposed by customs and apply to all imports from the EU, and we know how much they increase the final cost.
We’re really sorry to see this affecting your experience, and we would truly love to keep you as our customer. Please check your email inbox from time to time — you may receive exclusive promotions or discount codes that could make your future orders worthwhile.
Thanks!
Sun Block was never delivered
I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of it. I have contacted their support multiple times, and Skin Lovers says it's not their responsibility and isn't going to reship or issue a credit. Note skinlovers replied "we're looking into it" - this is the third time they have "looked into it"
July 4, 2025
Unprompted review
Reply from SkinLovers
Hello Pancho,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we are currently checking with our Postal Services your issue and will send you a message to your email as soon as possible.
Thanks,
Skinlovers
Absolutely amazing prices and deals.
December 27, 2025
Unprompted review
Reply from SkinLovers
Hello Charla!
Thank you so much for your order and for your amazing review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Reply from SkinLovers
Hello Yana!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
Very bad company
Very bad company. After two months, my things arrived and they were all spilled and dirty. I will never buy from you again.
December 6, 2025
Reply from SkinLovers
Hi Elizabeth,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
I did not expect to pay customs on the…
I did not expect to pay customs on the item I ordered.
December 2, 2025
Reply from SkinLovers
Hello Gail!
We’re sorry for the inconvenience. So far, we have never received any indication that customs fees would apply to deliveries to Canada. Please send us an email with more details about the amount charged and any documents you received. We will review the case as soon as possible.
Thanks!
Great shopping experience!
Great shopping experience! Easy to choose and order, delivery was very fast.
December 1, 2025
Reply from SkinLovers
Hello Maria!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Reply from SkinLovers
Hello Anthony!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible. We hope you will buy with us again!
Had a wonderful experience W skinlovers…
It’s so false that Skinlovers products don’t arrive. This is like my 4th shipment from Skinlovers and everything has arrived in good condition. Their customer service is great they try to improve, specially now with their express shipment. The only thing is that my favorite products get sold out to quickly.
November 10, 2025
Unprompted review
Reply from SkinLovers
Hello Nur!
Thank you so much for your orders and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store more times in the future.
Thanks!
Total disfrace
Dont fall in their traps. You will end up paying for products that will never arrive. You will receive no response and you will need to go back to your bank requesting their support to be reimbursed for funds used ghost products!
July 23, 2025
Unprompted review
Reply from SkinLovers
Hello Jeanet,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
I have not received my order yet and I…
I have not received my order yet and I placed 2 weeks ago. Paid $13 for delivery and I can’t even track the shipment. Emailed the customer service but never replied. AVOID.
June 7, 2025
Unprompted review
Reply from SkinLovers
Hello Mary Jane,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Reply from SkinLovers
Hello Amal!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Extra shipment charges on delivery
Do not order from this website as you will pay much more for shipping charges and Dubai customs.
March 24, 2025
Unprompted review
Reply from SkinLovers
Hello Geeth!
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I didn't received my product yet I have…
I didn't received my product yet I have ordered on 17th. People are not replying.
February 22, 2025
Unprompted review
Reply from SkinLovers
Hello Ajit!
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Drop the courier fee
They have courier service fee in top of the shipping fee you paid upon check out
January 3, 2025
Unprompted review
Reply from SkinLovers
Hello Ferdinand,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Hello Skinlovers,
Hello Skinlovers,
Unfortunately, I am extremely dissatisfied with my experience. I have yet to receive my shipment, which I ordered on December 9, 2024. This delay is unacceptable, and I am deeply disappointed with the lack of professionalism and communication regarding this matter.
I expected better service from a company like yours, but this experience has left me frustrated and unwilling to recommend your services to others. I hope you can address this issue promptly and ensure it does not happen again.
Kind regards,
Noura
December 9, 2024
Unprompted review
Reply from SkinLovers
Hello Noura,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
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