SkinMaze Reviews 27

Customer service is absolutely brilliant! Highly recommend, you can trust them 100%.

I’ve been so impressed with SkinMaze from start to finish. Their website is easy to navigate, with a fantastic range of professional skincare brands, and the ordering process was seamless. My parcel arrived promptly.
What really stood out was the professional yet friendly approach – honest, expert advice that helped me choose the perfect products. They truly go above and beyond for their customers, and it shows. My skin’s never looked better – highly recommend!

I have been going to Skinmaze for over 10 years and have always been more than happy with the treatments and products.
It’s a very calm, clean and relaxing environment - perfect for a pamper!
Emily is my usual therapist and is always very caring and thorough and happy to give good advice if requested. I have facials and recently experienced a very good current offer on a full body exfoliation and massage. .
I don’t hesitate to recommend the Salon and have been happy with Nila and Zoe too when I’ve seen them.

I have had several massages & facials with Zoe and they were all lovely. Zoe is great at what she does and I highly recommend her. Give it a go. Worth every penny.

I have facials regularly at Skinmaze with Emily - Guinot and others - and am always happy with results. Emily is very experienced at doing facials and massage and all treatments I have had with her have been excellent. She is very personable, cares for all of her clients, and very professional. The quality of all the treatments I have had with Emily have been consistently of excellent quality - not just during the treatment; the results as well. She also gives great advice on how to maintain your skin on a daily basis. Furthermore, Skinmaze as an beauticians is great to visit. Emily as a professional and Skinmaze as a beauticians come highly recommended!

I have used SkinMaze for a couple of years for all my products. Excellent customer service! They offer free delivery which improves to fast track for certain order values (including free gifts). The prices are keen and the team are so easy to deal with. Would highly recommend!

I had a absolutely fabulous pedicure with Zoe the most 11 out of 10 facial with Nela. The experience I highly recommend

I found this company just by searching a product I needed online.

Had a great first experience! Their customer service was great, my order was dispatched the same day providing me with a valid tracking number so I could track my delivery from start to finish and it’s just been delivered!

Can’t fault them at all and I will definitely buy from them again!

I had a great skin analysis and a very detailed consultation followed by a course of treatments. I was particularly impressed by the knowledge of the skin science of my therapist. Accurate product recommendations and it does exactly what it says on the label.
Thanks guys. Sasha B

I order online from this company, great service, 5 stars, arrives very quickly, will respond quickly if you have any queries or questions, great price, love the products.I only shop here for my products, thanks team.

You advertised duo of Age Logic eye cream and age logic face cream.. i had this order before satisfactorily. This time the pot with red top was substituted for a ordinary white top pot. The cream was unrecognisable. My face began to burn and eyes and lips. What is going on? Is this a fake pitwith a Guinot label.

Ordered two Skinceuticals products from Skinmaze. Both of the bottles were filled with water (ie not the product I ordered). I’ve been using these products for years so I know what I should be getting. It all looked legit with the right packaging and security on the products.
Skinmaze did eventually offer me a refund having asked me to send the products back (which I paid postage for and they didn’t refund). Weeks after I sent the products back I had to chase them about the refund.
I would not order expensive products from them again.

Emily is so attentive and professional. I feel like I get an oasis of calm and rejuvenation on every visit.

My treatments with Emily at Skinmaze are always a wonderful pampering experience. Hydredermie lift facial is uplifting as also the massage and techno spa a treatment of wellbeing .a truely professional worthwhile time spent at Skinmaze

I have been having facials at Skin Maze for sometime and have always found the results good. However Zoe did an additional treatment which certainly improved the way my face felt and looked after . Even my partner noticed the difference!

Zoe is a great Therapist but even she has taken massage to the next level with the Himalyan hot stones treatment. Well done! When can I book again? Mike

Skinmaze never lets me down . Super fast delivery ( literally next day ) plenty of stock and will contact immediately if not . I live in central london but, always go to them because they are so reliable . Give great skin advice as well

Have used this company for a few years now for my Jane Iredale Liquid Minerals Foundation. I buy two together at a special price. As long as I remain happy with the price I will continue to buy from them as the swiftness of service has always been good. Also their replies to emails are quick and efficient.

I recommend them.

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I discovered SkinMaze a little while ago and continue to be delighted with the product range, pricing and swift delivery as well as prompt responses to queries and problems. Throughly recommend

I recently purchased Skinceuticals C E Ferulic serum from this professional clinic and because I had used this product before, I knew what to expect. When I received the 2 so called luxury samples, they were so advanced in their oxidation that I did not dare apply them to my skin. The full size serum had a peachy brown colour and clearly was not as fresh as it should be. When I used the serum, it left a soapy film on my skin and it started to itch. When I looked more closely at the bottle, I questioned its authenticity.

SkinCeuticals is manufactured in the USA. The bottle I received was manufactured in France. The label did not say that the serum was patent pending and that this French company was distributing the serum on behalf of SkinCeuticals. Even the batch code and its location were different to where SkinCeuticals say it should be located. Also, the serum was not filled to the neck of the bottle and when shaken, it formed suds and remained frothy for a long time.

Given what I had paid, I had no choice but to request a return. I emailed this company 3x via their on-line form and to date have yet to receive a response. The matter was referred to the official SkinCeuticals retailer and dealt with swiftly. Need I say more!

Any professional who does not respond to customer concerns regarding the products it is selling is a red flag.

The batch code is there for a reason so in future, I will use that information to establish how old the serum I am spending £100+ actually is. If the contents are 6 months old or more, then I know the serum I have received has already started to oxidise. Given the price for 30ml, this is just unacceptable. As long as the product seal has not been broken, a refund cannot be refused.