Skinnybrands Reviews 

3
TrustScore 3.5 out of 5

3.6

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Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

4.0% ABV, 89 calories per 330ml, vegan, gluten-free and kosher


Contact info

3.6

Average

TrustScore 3.5 out of 5

3 reviews

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4-star
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1-star

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3.6

All reviews

(3)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Subscription options for skipping or holding orders not working on website…

Although their lager is good the subscription option does not work correctly on their website.
Due to being away on holiday I took the option of skipping a month yet money was still taken out of my account for that month, the item was received but I had the same issue a month later this time I put the subscription on hold as I was away for a couple of weeks and sure enough they took payment again. This time I spoke to their customer services as the delivery company attempted delivery twice whilst I was still away. Skinny brands claimed there was no issues their end and I hadn't actually put orders on hold.
There was no quibble with doing a return for the polykeg which I decided to keep but I have cancelled my subscription until they can sort out the issues with subscription options

October 25, 2024
Unprompted review
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Rated 5 out of 5 stars

excellent customer service

we have ordered several products from this company and have been delighted with the taste and quality especially their IPA.
we had an issue with our last order and contacted their customer service team.
They responded quickly and resolved our issue with a next day delivery.
thank you very much we are now loyal repeat customers.

December 3, 2024
Unprompted review
Rated 4 out of 5 stars

Good service once I got their number ! Plus love product ..

I ordered my skinny lager and IPA direct from the company instead of using other means recently. When it didnt arrive on time and there was a tracking error showing a problem with the delivery company I tried to contact Skinnybrands to no avail. However, they have now got in touch and are re-dispatching, including refund of my p&p. Very helpful. If you need to contact them for something unusual like this the number is 0161 726 5882

March 29, 2023
Unprompted review

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