Met my goal and my physician recommended I taper down. I needed to cancel membership. Portal took me so far and then had to call customer support . Yuan was excellent. Got me cancelled and cleared by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome.... See more
Company replied
My conversation with Jennelyn D. on their support team was not only efficient, but she went above and beyond to secure a discount on my future subscription given I was a 6-month member coming towards... See more
Company replied
Yuan listened carefully to my request and then my subsequent questions. He then worked in a timely manner to provide the solution that I needed. Finally, before finishing the call, Yuan provided an... See more
Company replied
Company details
- #13 of 70 best companies in Weight Loss Service
- #11 of 38 best companies in Health Consultant
- #1 of 7 best companies in Holistic Medicine Practitioner
- #17 of 55 best companies in Online Pharmacy
- #10 of 47 best companies in Online Prescription Medication Vendor
- #15 of 66 best companies in Wellness Program
Written by the company
SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
Contact info
United States
- 1-888-979-9580
- support@skinnyrx.com
- skinnyrx.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joy 😊
Joy, helped me out today with my medication and taking care of all my questions. Easy to work with
June 25, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're so glad Joy could help get your questions answered and make things easy for you today. We'll be sure to pass along the kind words!
great customer service
Giselle provided great customer service. Thank you.
June 23, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're so glad Giselle took great care of you. We'll be sure to pass along the kind words to her.
Reply from SkinnyRx
Thank you so much for your kind words! We're so glad we could help and we really appreciate you taking the time to leave a review. 😊 If you ever need anything else, don't hesitate to reach out!
Yuan was very helpful in assisting with…
Yuan was very helpful in assisting with applying lifetime discount and requesting a dosage increase.
June 23, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're so glad Yuan was able to help you out with the discount and dosage increase. We'll be sure to pass along your feedback to her. Thanks for taking the time to share this with us!
Yuan Cuele did a masterful job finding…
Yuan Cuele did a masterful job finding a solution to my problem. He was very patient and understanding....an asset to your company! Thank you.
June 23, 2026
Unprompted review
Reply from SkinnyRx
Thank you for the kind words! So glad Yuan could get this sorted out for you, his patience really does make a difference. We'll definitely pass this along to him. Thanks for taking the time to share!
Very kind and knowledgeable about the…
Very kind and knowledgeable about the product and services. Very helpful!
June 23, 2026
Reply from SkinnyRx
Thank you for the kind review! So happy our team could help and make sure you felt informed every step of the way. We really appreciate you taking the time to share this
Ivy did an amazing job helping me…
Ivy did an amazing job helping me switch medications.
June 23, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're thrilled to hear Ivy made your medication switch so smooth. We'll be sure to pass along your kind words to her. Thanks for trusting us with your care!
Super nice not pushy at all made me…
Super nice not pushy at all made me feel really good talking to her!
June 22, 2026
Reply from SkinnyRx
Thank you so much for this! So happy she made you feel comfortable, not pushed at all — that's exactly the vibe we go for. We'll pass this along to her!
Great customer service from Jimmabelle…
Great customer service from Jimmabelle and explained the process well!
June 22, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're thrilled Jimmabelle took great care of you and made sure everything was explained clearly. We'll be sure to pass along your feedback — it'll mean a lot to her. Welcome aboard!
Exceptional Customer Service
Yuan was absolutely amazing and professional. He exceeded my expectations to the point I chose to continue my services with them. Thanks Yuan you were great
June 19, 2026
Unprompted review
Reply from SkinnyRx
Thank you for this, it means a lot! Yuan will be so happy to hear it, he really does go above and beyond. So glad you decided to stick with us. Welcome back!
So far amazing !
So far amazing . Losing weight with minimal side effects. Dose titration done right. Customer service (Giselle) was amazing in making sure my delievery address was changed and reflected in the pharmacy when I moved.
June 21, 2026
Unprompted review
Reply from SkinnyRx
Thank you for this! So glad the dose titration has been smooth and you're seeing results with minimal side effects. We'll definitely pass your kind words along to Giselle, she'll love hearing that. Wishing you continued success!
Call them to secure the best $ deal + plan for yourself
Psalm and the support crew were super helpful in finding me the best deal and figuring out the timing for delivery etc. Give them a call for the best service
June 12, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're thrilled Psalm and the team could help you find the best deal and sort out delivery timing. We'll be sure to pass along your shoutout to Psalm, it'll mean a lot. Thanks for choosing us, and we look forward to helping you again soon!
Great experience
June 20, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're so glad you had a great experience. We hope to continue providing you with the same level of service in the future!
Great customer service
Great customer service! Carmelyn was so kind and helpful in completing everything that needed done.
June 19, 2026
Reply from SkinnyRx
Thanks so much for the kind words! We'll be sure to pass along your shoutout to Carmelyn, she'll love hearing that. So glad she made things easy for you.
She was very helpful with all the…
She was very helpful with all the questions, and concerns I had. I love that they work with you on payments. Thank you so much!
June 18, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're so glad she was able to answer all your questions and put your mind at ease. We totally believe in working with our customers, not against them, especially when it comes to payments. Thanks again for sharing this with us!
Great customer support
Met my goal and my physician recommended I taper down. I needed to cancel membership. Portal took me so far and then had to call customer support . Yuan was excellent. Got me cancelled and cleared by the physician at skinny RX. I will definitely recommend Skinny RX to all my family and friends for their online medication needs.
June 17, 2026
Unprompted review
Reply from SkinnyRx
Congrats on hitting your goal! So glad your physician could help you taper down safely, and that Yuan got you squared away when the portal hit its limits. We'll definitely pass along the kind words. Thanks so much for recommending us to your family and friends, it really means a lot to us!
Awesome customer service
The level of customer service has been exceptional. Thanks to Krisfaith. I recently switched from another well-known company because I was unable to get timely answers to my questions.
In contrast, your team has been highly responsive and accessible. When I request a callback, I receive a prompt message through the app asking how they can assist me, which demonstrates a strong commitment to customer satisfaction and effective communication.
June 17, 2026
Unprompted review
Reply from SkinnyRx
Thank you for the kind words! We'll definitely pass this along to Krisfaith, she'll love hearing it. So glad to have you with us, and we're always just a message away when you need us.
Very helpful and took care of a…
Very helpful and took care of a delivery problem I was having.
June 17, 2026
Unprompted review
Reply from SkinnyRx
Thanks for the kind words! Glad we could get that delivery hiccup sorted out for you. We're always here if you need us again!
They are always willing to help me
They are always willing to help me . They are also very nice and listen to you and try to help
June 17, 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for this kind review! 😊 We're so glad our team has been there for you and made you feel heard. That means a lot to us. Looking forward to continuing to support you!
Booked my appointment with one of the…
Booked my appointment with one of the medical professional, and no one ever called or even sent link for the appointment. The customer service agents refused to refund for the subscription. Very unprofessional, not worth your money and time.
June 15, 2026
Unprompted review
Reply from SkinnyRx
We're sorry to hear about this experience, and we totally understand the frustration of not getting that call. Since no name was left with the review, we're not able to locate the account from here, but we'd really like to get this sorted out for you. Please give us a call at 888-979-9580 (Mon–Fri 8AM–8PM EST, Sat–Sun 9AM–6PM EST) so we can look into it and make things right.
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