SkinnyRx Reviews 

5,250
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,460 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, often noting their attentiveness and passion, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the prompt, polite, and efficient assistance provided, resolving concerns quickly. However, some people were dissatisfied with the product's effectiveness, reporting minimal or no weight loss, or even weight gain, and questioning its advertised appearance. A few other people also felt that customer service was unhelpful or slow to respond, particularly regarding refunds, cancellations, or product issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, polite, and efficient... See more

Product

Consumers find the product to be ambiguous, with many reviewers reporting significant weight loss and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael Cavalier was very helpful and through throughout our conversation. He was able to answer my questions promptly and provide me with various alternatives if not suitable. He has great patience,... See more

Company replied

Rated 5 out of 5 stars

She's a very polite person, very good listener. She understood, she executed, and she made the sale. She's been with me on this decision-making for a few months now. Matter of fact, it's been about 6... See more

Rated 5 out of 5 stars

Met my goal and my physician recommended I taper down. I needed to cancel membership. Portal took me so far and then had to call customer support . Yuan was excellent. Got me cancelled and cleared by... See more

Company replied

Rated 5 out of 5 stars

Joice was great and answered all my questions and concerns. The program is working great. Less than a month into using the injectable option and I’m over 15 pounds down (compounded pills did NOT yield... See more

Company replied


Company details

  1. #5 of 69 best companies in Weight Loss Service
  2. #6 of 38 best companies in Health Consultant
  3. #1 of 7 best companies in Holistic Medicine Practitioner
  4. #10 of 55 best companies in Online Pharmacy
  5. #4 of 47 best companies in Online Prescription Medication Vendor
  6. #8 of 66 best companies in Wellness Program

Written by the company

SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(5,250)

2,324 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer swevice

Customer service did a next day follow up after an inquiry that I made the day before. I found it so reassuring. Jimmabelle was very compassionate and answered my questions with care. Thank you for the good experience, it means a lot.

June 13, 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

Thank you for this! Jimmabelle is wonderful and we're so glad she made you feel heard. We'll definitely pass your kind words along to her!

Rated 5 out of 5 stars

Quick response

Spoke with Giselle and she answered all my questions.

June 12, 2026
Unprompted review
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Reply from SkinnyRx

Giselle is wonderful -- so glad she was able to get everything sorted out for you! Thank you for taking the time to share this.

Rated 5 out of 5 stars

Jimmabelle was great

Jimmabelle was great. Thank you for reaching out to me to verify the new address moving forward. :) much appreciated

June 12, 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

Thank you for the kind words! Jimmabelle is wonderful and we'll make sure she sees this. We appreciate you!

Rated 5 out of 5 stars

Pleasantly surprised at my results

Skinnyrx provided me with a way to lose weight that worked very well to my surprise. I had never tried a shot before and was skeptical even though I saw a lot of folks loosing weight. I lost a total of 33 pounds in 6 months. Very happy with the results. Looking forward to maintaining.

Jennelyn Dumaog was a very professional and helpful person I spoke with today.

December 8, 2025
Unprompted review
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Reply from SkinnyRx

Thank you so much for sharing this! 33 pounds in 6 months is amazing — you should be really proud. So glad Jennelyn could make the experience even better. Wishing you the best on your maintenance journey!

Rated 5 out of 5 stars

Aria was great and so is SkinnyRX

Aria was super quick with my question and also I love the fact that SkinnyRx has become way more cost friendly than any other platform I’ve looked at and contacted. I’ve lost 20lbs and they really work with the customer for treatment options.

June 12, 2026
Unprompted review
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Reply from SkinnyRx

20 lbs -- that's amazing, congrats! So glad Aria could help and that the experience has felt worth it. We'll make sure she sees this. Thank you for sharing!

Rated 5 out of 5 stars

Psalm was professional and efficient!

Psalm was professional and efficient, very polite. He solved my issue in 5 minutes and got the best outcome.

June 12, 2026
Unprompted review
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Reply from SkinnyRx

Thank you so much for sharing this! Psalm is amazing at what he does and we're so glad he was able to get everything taken care of for you quickly. We'll definitely pass along your kind words to him!

Rated 5 out of 5 stars

Christina was great

Christina was great. She stayed in touch with me while she helped resolve a billing issue. She was friendly and courteous. Made getting help easy - versus a hassle like it can be at so many places these days. A++!

June 12, 2026
Unprompted review
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Reply from SkinnyRx

Christina is exactly the kind of person we love having on our team! So glad she made the billing process smooth and stress-free for you. We'll be sure to pass along your kind words to her. Thanks so much for the A++!

Rated 5 out of 5 stars

Paul took time with me to explain…

Paul took time with me to explain options, side effects, walk through the online intake and explained what to expect. Very patient and kind.

June 11, 2026
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Reply from SkinnyRx

Thank you so much for sharing this! Paul truly goes above and beyond, and it means a lot to hear how he made this process feel easier for you. We're glad you felt supported every step of the way. We'll make sure Paul knows you said this — he deserves to hear it!

Rated 5 out of 5 stars

WELL DONE....Your employee carmy is very well…

Your employee carmy is very well spoken and has a super nice personality. Carmy put me at ease quickly... and that is important to me. By the end of the phone call, I felt like we were friends and she really cared.... many thanks

June 11, 2026
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Reply from SkinnyRx

Carmy is such a gem! So happy she made you feel comfortable and taken care of. Thank you for sharing this. She's going to love hearing it!

Rated 5 out of 5 stars

Baesana was great with customer…

Baesana was great with customer service, she helped me with what I needed, and was so polite.

June 11, 2026
Unprompted review
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Reply from SkinnyRx

Thank you for the kind words! We're so happy Baesana could help — we'll definitely make sure she sees this. We appreciate you taking the time!

Rated 5 out of 5 stars

Great customer service by Carmelyn!

I was glad Carmelyn called me about the promotion. She was wonderful and patient as I was working so had to have her hold on while I took a short call. I saw a missed call yesteday and did not have time to call back so I was glad she tried to reach me again. She was knowledgeable and friendly. It was not like talking to someone reading off a script which I appreciated. She went over payments in detail so I knew all my options.

June 10, 2026
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Reply from SkinnyRx

Thank you for this! We're so glad Carmelyn kept trying to reach you — and that the timing finally worked out. She's a gem, and it sounds like she took great care of you. We'll definitely pass along the kind words!

Rated 5 out of 5 stars

Carmy was very knowledgeable

Carmy was very knowledgeable, and got me the best deal she could on my medication!. She answered all of my questions right away. The time I spent on the phone for the whole transaction was less than 10 minutes!. I will recommend skinny rx to everyone!. Thank you!

June 10, 2026
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Reply from SkinnyRx

That's amazing to hear! We're so glad Carmy was able to take such great care of you and get everything handled quickly. We'll make sure she knows you said so. Thank you for the kind words and for recommending us!

Rated 5 out of 5 stars
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Reply from SkinnyRx

Thank you so much for sharing this! We're thrilled to hear you had a great experience with Monica and we'll be sure to pass along your kind words to her. We appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Cherri has excellent customer service…

Cherri has excellent customer service skills. Great knowledge and products and very helpful.

June 10, 2026
SkinnyRx logo

Reply from SkinnyRx

Thank you so much for the kind words! We'll be sure to pass this along to Cherri and she's going to love hearing this. We're really glad she was able to help and make your experience a great one. We appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Exceptional service

When I contacted SkinnyRX to discuss my concerns, they immediately responded with specific questions to better assess my situation. Within 24 hours, Ms.Jimmabelle had contacted the clinical team with my updates and rectified my concerns. So thrilled and grateful to have this professional, courteous and competent team.

June 10, 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

Thank you so much, this made our day! We're so glad Ms. Jimmabelle and the team got everything sorted out for you quickly. We'll make sure she sees this!

Rated 5 out of 5 stars

Second month and the customer service…

Second month and the customer service has been very helpful. Jimmabelle Was able to get me through my second prescription quickly

June 9, 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

Two months in -- that's so great to hear! We'll make sure Jimmabelle knows you took the time to share this. We're glad the process felt smooth and that you're getting the support you need. Thank you for sticking with us!

Rated 5 out of 5 stars

She was great

She was great! Very patient and easily walked me through that steps! Thanks!!

June 9, 2026
SkinnyRx logo

Reply from SkinnyRx

Thank you so much for the kind words! We're really glad to hear she made the process feel easy. We'll be sure to pass along your feedback as it means a lot to the team. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

I have been a very long time patient…

I have been a very long time patient and I absolutely love them! Great customer support. And I am always able to receive the help I need from their knowledgeable staff. I highly recommend them!

June 9, 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

Thank you for being such a loyal patient — this genuinely made our day! We're so happy our team has been there for you, and we'll absolutely pass along the love!

Rated 5 out of 5 stars

Maria was very helpful and answered all…

Maria was very helpful and answered all my questions. She made the process of getting started with skinny rx smooth.

June 5, 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

Thank you so much for sharing this! We're thrilled to hear Maria made your onboarding experience smooth and stress-free. We'll be sure to pass along your kind words to her. Welcome to SkinnyRx — we're so glad to have you with us!

Rated 5 out of 5 stars

Christian was extremely helpful and…

Christian was extremely helpful and I’ve lost 40lbs using this wonderful site!

June 8, 2026
Unprompted review
SkinnyRx logo

Reply from SkinnyRx

40 pounds is amazing — congratulations! We will make sure Christian sees this. Thank you so much for sharing and keep up the incredible work!

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