Skin Pep logo
Visit website

Skin Pep Reviews 

594
•
TrustScore 5 out of 5

4.8

Cosmetic Products Manufacturer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting visible improvements in skin, hair, and nails. Many people appreciate the fast delivery service, often receiving their orders quickly and efficiently. Reviewers frequently highlight the excellent customer service and the pleasant surprise of receiving numerous free samples with their purchases, which often leads to trying and buying more products. However, some customers also noted issues with product dispensers being difficult to use, leading to excessive product dispensing. A few other people also felt that some products had an unpleasant taste or caused allergic reactions like rashes. Additionally, some reviewers mentioned not receiving expected free items or getting no response from customer service regarding missing items.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers praising the quality and effectiveness... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with products... See more

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Order

Consumers find order to be positive, often praising the quick and easy ordering process and fast delivery,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more

Rated 5 out of 5 stars

Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more

Rated 5 out of 5 stars

I honestly think it’s too soon for me to comment as I haven’t used enough of the product yet. I am a returning customer and truly believe in this company, delivers what it promises. I am positive t... See more

Rated 5 out of 5 stars

I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more

Company details

  1. Cosmetic Products Manufacturer
  2. Beauty Product Supplier

Written by the company

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.

Contact info

  • Saint John Street 145-157, EC1V 4PW, London, United Kingdom

  • skinpep.com

4.8

Excellent

TrustScore 5 out of 5

594 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(594)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Derma Roller

Great product and excellent customer service.

April 5, 2024
Skin Pep logo

Reply from Skin Pep

Dear Stephen, we contacted you and sent you a second package of derma roller plus beneficial free samples. Please confirm you have received them in good condition this time.

The tracking shows it was delivered on the 27th of April.

Delivered
Your item was delivered on 27-04-2024.
Tracking number:3203415230005659FC3CA
Service used:Royal Mail Parcels

warm regards
Simon
SkinPep Customer Care Manager



Advertisement
Advertisement
Rated 5 out of 5 stars

A collagen shot that works

I have been using Skin Pep’s marine collagen for a number of years and it is the only brand I find actually works. I have tried other more expensive brands but they have always disappointed. I think part of the reason is that it is hydrolysed and in liquid form, so is more easily absorbed. On top of this, every now and again I get sent free samples of some of their other products to try. I am currently trying their day, night and dark circle creams. Delivery is always prompt, customer service, excellent. Wouldn’t go anywhere else.

January 4, 2024
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Best cosmetics out there

My skin is prone to spots and dull from working night shifts.
Tried many cosmetics out there and nothing worked even close to how good PEP is. It’s been only a week and the results are already visible. Skin became smoother and less spot appearance.

Would not use any other product!

September 21, 2023
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look