This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop w... See more
My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more
I had a discrepancy with my rewards and used the online chat, everything was sorted within around 5 minutes. I have been using skin pharmacy for a few years and have never had any issues, there cust... See more
Company details
Written by the company
Authorised Stockist of Medical-Grade Skincare from Trusted Brands.
Contact info
32 Devonshire Place, W1G 6JL, London, United Kingdom
- 020 3070 3833
- hello@skinpharmacy.com
- skinpharmacy.co.uk
4.2
Great
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
November 2, 2022
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Great service as always
Great service as always. Thank you!
My go to for all of my skin products.
October 27, 2022
Terrible service
Terrible service, for two weeks now I have not been able to receive my order, the contacts on the site are not indicated, it is not clear how to contact the seller, and when the order will arrive, it is also not known. Maybe he won't come at all.
October 13, 2022
Unprompted review
After a small hiccup with delivery (…
After a small hiccup with delivery ( not down to Skin pharmacy but stupid DPD) I received my order packed lovely and in timely manner.
Customer support was very helpful and kind. I will be returning customer for my Obagi skin care.
October 20, 2022
Unprompted review
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Always a great experience & such good…
Always a great experience & such good value for money
September 28, 2022
Amazing customer service!
Amazing customer service and very speedy delivery. I had a number of questions that were answered quickly and professionally. I felt the advice given to me was completely tailored to my skin and concerns.
October 4, 2022
I have been very impressed!
I have been very impressed! The service and delivery have been excellent. The correspondence advice, before I bought, was personal and friendly too.
I would be very happy to buy from Skin Pharmacy again.
Thank you!
September 28, 2022
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Lovely products at a fair price
September 30, 2022
Ordering was a bit tricky but items…
Ordering was a bit tricky but items arrived in good time packed well
September 23, 2022
Be aware!
I purchased the product- I had an allergic reaction. They refuse to refund and wanted to give me a store credit- why would I need that ? Literally taking your monies, knowing you won’t be spending it!
September 1, 2022
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Super product and service!!!
Excellent product and service very helpful customer service!!!
September 7, 2022
Reply from Skin Pharmacy
Thank you so much for your kind words :)
Amazing service always happy
August 10, 2022
Can’t get better customer service than this!
Excellent customer service. I was worried about how long the product would take to get to me as I was going,on holiday. A gentleman delivered it to my door the day of my order….well done Skinpharmacy!
August 8, 2022
Reply from Skin Pharmacy
Glad we were able to assist with your last minute request
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Reply from Skin Pharmacy
We greatly appreciate your support Karen
Great products and customer service
Very happy to have found this new supplier of my go-to products with excellent customer service thus far.
August 8, 2022
Reply from Skin Pharmacy
Thank you so much!
Top class company …
Absolutely top class products, customer service (personal, efficient, human), and superb packaging and delivery. My new favourite supplier of my usual products plus I wouldn’t hesitate to ask their advice on others. I loved the extra little gifts they include occasionally. Nice touch.
August 3, 2022
Unprompted review
Reply from Skin Pharmacy
Thank you for your kind words and glad to hear you enjoyed our little gift
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