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Skinsofine is a Lithuania-based e-commerce skincare brand operated by MB SKINSOFINE (Company Code: 307553152). We specialize in authentic Korean skincare products sourced from verified EU suppliers and delivered across Lithuania and the European Union. Our focus is on effective solutions for acne, hyperpigmentation, dryness, and sensitive skin. We prioritize quality, authenticity, and customer trust, offering carefully selected products designed for real results. Skinsofine — where your skin speaks for itself.
Perkunkiemio g 19, Vilnius , Vilnius , Lithuania
3.8
3 reviews
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Great service, they told me they’re working on their delivery service and I totally understand.
Product came in a very great quality and condition and I’m happy everything was smooth with them
Reply from Skinsofine
This is an amazing review and it really helps us do even more better to making sure our clients are happy and satisfied. Thank you so so much. God bless you so much
Very long wait for delivery. I ordered an item on the 20th of August. Supposed to be delivered by 10th of September but arrived 22nd of September. Item is ok but im not satisfied with communication between company-company claim my emails went to spam.Also while I was waiting for the delivery I was receiving emails to rate the company and the purchase which should not be happening until its confirmed that purchase was delivered.
Reply from Skinsofine
Dear Aneta,
First and foremost, please accept our sincere apologies for your disappointing experience with Skinsofine and for the delay in responding to your feedback.
We reviewed your comments and the circumstances surrounding your order. We wanted to take the time to investigate what happened and, more importantly, address the issues that contributed to your experience.
Your order was prepared and approved on 20 August 2026. Unfortunately, our previous courier partner experienced significant delays in collecting shipments, resulting in your parcel not being dispatched until 31 August. We understand that this was considerably longer than you expected, and we sincerely regret the inconvenience this caused.
We also acknowledge your concerns about communication. Your earlier emails were unfortunately filtered into our spam folder, which delayed our response and we sent to your email a proof of your email on our spam folder.
We recognise that you deserved timely updates while waiting for your order, and we apologise for falling short of that expectation.
Since then, we have taken steps to improve our shipping operations, including changing our courier partner. This decision was made to improve shipment collection, delivery reliability, and the overall customer experience. We understand that apologies alone are not enough, and we believe that taking practical steps to address the underlying issues is essential.
We are pleased that your order eventually arrived and that the products were in good condition. Nevertheless, we recognise that the delay and lack of communication affected your overall experience, and we are genuinely sorry, very very sorry.
Then again thank you for bringing these issues to our attention. Your feedback has helped us identify areas that needed improvement, and we remain committed to providing our customers with a more reliable and positive shopping experience.
Kind regards,
The Skinsofine Customer Care Team
Skinsofine Lithuania
Skinsofine.com
Reply from Skinsofine
Hello Sir, your feedback means absolutely everything to us.
We appreciate and hope you always shop at Skinsofine.com
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