Skin Vitality Medical Clinic Reviews 

789
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 759 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff and nurses are exceptionally friendly, highly knowledgeable, and make every effort to ensure cosmetic treatments feel comfortable and relaxed. Consumers also appreciate how thoroughly procedures and aftercare are explained, which always helps to put first-time visitors completely at ease from the very beginning. However, some reviewers noted communication issues regarding credits and unsupportive responses when raising post-treatment concerns with the team. A few people also mentioned experiencing cold interactions with reception staff, alongside a noticeable lack of transparency during consultations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, welcoming, and knowledgeable approach... See more

Service

Users describe positive interactions with service, highlighting that nurses and receptionists are always... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting the welcoming atmosphere and... See more

Location

People report positive experiences with location, highlighting convenient accessibility, friendly staff, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly,... See more

Company replied

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

789 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(789)

756 reviews in the last 12 months

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Rated 1 out of 5 stars

Follow up to my Jun 15 appointment

Follow up to my Jun 15 appointment! I paid for a treatment that in the end could not be given. They do not issue credits at the locations, you have to go thru patient care. Well 2 phone calls and 2 emails later still no credit in sight!! I do not appreciate them having my money for no reason for 4 days at this point!! There is no customer care!! Pay after the treatment to avoid these issues!!!! Terrible experience

June 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We're glad this was resolved for you, Joanne. Thank you for your feedback. We hope to see you in future.

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Rated 5 out of 5 stars

The staff are prompt

The staff are prompt, approachable and professional. Everything is very clean, well organized and inviting. I would recommend treatments to friends and family and will return. I received Botox and filler and have received compliments on how my skin looks.

June 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We're thrilled to hear you had a great experience! Thank you for your 5-star review and for trusting Skin Vitality. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

Lovely visit at SkinVitality

Lovely visit at SkinVitality! Nurse Ruby is phenomenal! Love my results!

June 11, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the fantastic review! Your support means so much to our entire team. We look forward to continuing to care for you in the future.

Rated 5 out of 5 stars

The team at Whitby Skin Vitality ate…

The team at Whitby Skin Vitality are exceptional! Always a great experience ❤️

June 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your thoughtful feedback and your 5-star rating. Thank you for choosing Skin Vitality—we're delighted you had a positive experience!

Rated 5 out of 5 stars

Skin Vitality in Ajax is the best

Skin Vitality in Ajax is the best location in Durham for all of your needs to look and feel your best. Especially Sherline for all your injections, she is absolutely wonderful and knows exactly what you need, I won’t see anyone else!!

June 17, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience with us! We are so happy to hear your visit was a positive one. We appreciate your support and look forward to seeing you again soon.

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Rated 5 out of 5 stars

I love the staff at skin vitality

I love the staff at skin vitality in Burlington. I usually have micro needling and Botox done here. Very friendly environment and they know what they are doing. Will never push u to do stuff you don’t want or need

June 17, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars

I highly recommend this place

I highly recommend this place - it us clean all the staffs are amazing and Sherlyn is simply the best.

June 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and your 5-star review! It means so much to our team. We're grateful you chose Skin Vitality and can't wait to welcome you back.

Rated 5 out of 5 stars

Thank you ladies at the Whitby…

Thank you ladies at the Whitby location. I have been a client with Skin Vitality for many years, Joselynne (hope I spelled her name right) and her team are wonderful. They truly make you love and feel your best. See you ladies soon for my next facial visit and many more. Keep up the outstanding work ladies!

June 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate you taking the time to leave us such a thoughtful review. Thank you for trusting Skin Vitality with your care—we look forward to seeing you again!

Rated 5 out of 5 stars

The staff was super accomodating and…

The staff was super accomodating and sweet. I wasnt feeling well and they offered me apple juice and granola bars. Great service!

June 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the amazing feedback! Our team is so happy to hear you enjoyed your experience. We appreciate your support and look forward to your next visit.

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Rated 5 out of 5 stars

Eglinton Location Rocks!

Staff are really friendly. Not intimidating. So helpful and transparent. No pushy upgrades or sales pitch. Literally a place where your needs come first. Truly am enjoying my visits.

June 11, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Ashly my aesthetician is very…

Ashly my aesthetician is very professional and very knowledgeable, nice. Place is clean. Staf very friendly. My only complaint is or suggestion : t should get some samples of products to take home as care for home. Dorota

June 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! It was our pleasure to care for you, and we're delighted to hear you had a positive experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing team

Amazing communication and super friendly from the front desk to the treatment. I’ve been to other locations and this by far has been a standout!

June 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review! Hearing that you had such a positive experience means a great deal to us. We appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Beautiful

I had passed by Skin Vitality 100s of times, my first visit I was very impressed by how beautiful the set up was inside. The employees were very warm and pleasant.

June 13, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review! Hearing that you had such a positive experience means a great deal to us. We appreciate your support and hope to see you again soon.

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Rated 5 out of 5 stars

Nice results

Nurse Tanya was very precise and made the experience comfortable

June 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It was our pleasure to care for you, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Staff was professional and made you…

Staff was professional and made you feel comfortable and patient with your procedure.
Highly recommend.

June 12, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It was our pleasure to care for you, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Jina is amazing nurse..

Jina is amazing nurse..

June 13, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It was our pleasure to care for you, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

I had a great experience for my first Botox treatment

I had a great experience for my first Botox treatment at skin vitality! My appointment was with Brooke who was very informative and sweet. All the staff were very upbeat and helpful. Highly recommend and will be returning!

June 13, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind words and 5-star review! We're so happy to hear you had a positive experience with our team. Your support means a great deal to us, and we can't wait to welcome you back.

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Rated 5 out of 5 stars

This was my second visit to Skin…

This was my second visit to Skin Vitality and it was another great experience! The staff is always very friendly and the location is super convenient. Highly recommend and will definitely return!

June 13, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and 5-star review! We're so happy to hear you had a positive experience with our team. Your support means a great deal to us, and we can't wait to welcome you back.

Rated 5 out of 5 stars

Excellent Service and great staff

Excellent Service and great staff. Always friendly !

June 11, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your kind words and 5-star review! We're so happy to hear you had a positive experience with our team. Your support means a great deal to us, and we can't wait to welcome you back.

Rated 5 out of 5 stars

5/5 stars

5/5 stars - Knowledgeable staff + incredible results.

I did my consultation at Skin Vitality Stoney Creek and got booked in for my facial at Burlington. Walked in skeptical like I always am - as a person of color I’ve had too many bad facial experiences where staff didn’t know how to treat melanin-rich skin.

Both locations were amazing. The staff was knowledgeable, used great equipment, and actually explained how to avoid irritation and hyperpigmentation for my skin type instead of giving generic advice. Felt heard and safe the whole time.

It’s been over a week and my skin is still glowing. This is by far the best facial I’ve had. Finally found a place I trust for my skin. Can’t wait to go back.

If you’re hesitant about facials as a person of color - these teams get it.

June 5, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We're thrilled to hear you're happy with your experience and your results. Thank you for trusting Skin Vitality—we look forward to seeing you again for your future treatments!

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