Skin Vitality Medical Clinic Reviews 

801
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely friendly, knowledgeable, and thorough when explaining the various treatment options and aftercare. Consumers note that the professional team goes above and beyond to make them feel comfortable, answering all questions with patience and care. Visitors appreciate the welcoming atmosphere and the punctual, seamless service provided across the different clinic locations. However, some customers also noted issues regarding consultation transparency, communication breakdowns, and administrative policies. A few reviewers felt disappointed with customer care, mentioning difficulties with credit issuances and a perceived lack of accountability when raising post-treatment concerns.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, welcoming, and knowledgeable approach... See more

Service

Users describe positive interactions with service, highlighting that nurses and receptionists are always... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting the welcoming atmosphere and... See more

Location

People report positive experiences with location, highlighting convenient accessibility, friendly staff, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you walk in, to the moment you leave, exceptional customer service. No surprises. Treatment plan is designed specifically for you, with no hidden fees. The Adminstrator, Treatment... See more

Rated 5 out of 5 stars

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly,... See more

Company replied

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

801 reviews

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Asks customers to review

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Replied to 89% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(801)

765 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

Staff is very friendly and makes your feel comfortable. Facility is clean and well maintained. Staff is very knowledgeable and provides useful tips to ensure you get the most out of your treatment. Highly recommend!

June 6, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your continued trust and loyalty. It has been our pleasure to be part of your aesthetic journey, and we truly appreciate your kind words. We look forward to seeing you again soon!

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Rated 5 out of 5 stars

Had an amazing experience with my…

Had an amazing experience with my microneedling treatment! My skin already feels smoother, brighter, and more refreshed. The procedure was explained clearly, and the staff made me feel comfortable the entire time. Excited to see even more results over the next few weeks. Highly recommend!

June 5, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.

Rated 5 out of 5 stars

Excellent experience

I’ve had two sessions so far and everyone at skin vitality has been amazing! The staff at the front, the technician, everyone.

May 29, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.

Rated 5 out of 5 stars

Had a very good experience

Had a very good experience. I felt as though their consultation about my health and safety was thorough. Very happy with my results.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your exceptional review. We are honoured to be part of your aesthetic journey and sincerely appreciate your trust in our team. We look forward to welcoming you back for your future visits.

Rated 5 out of 5 stars

Painless Treatment with Amazing Results

I had Botox and fillers done at Skin Vitality Medical Clinic in Kitchener, and I am very happy with the results. The staff were professional, friendly, and welcoming, making me feel comfortable throughout the entire process. They took the time to explain the treatment options and answer all of my questions.

The procedure was painless, and the results look natural, refreshed, and youthful without appearing overdone. The clinic was clean, organized, and inviting. Kudos to the wonderful staff for providing such a positive experience. I highly recommend Skin Vitality Medical Clinic.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

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Rated 5 out of 5 stars

The staff at Skin Vitality are very…

The staff at Skin Vitality are very knowledgeable and are always willing to work with me to provide me with the services I need within my price range

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

The nurses and staff are always very…

The nurses and staff are always very professional. I use Botox for pain management as I have severe TMJ problems. They do their best consistently to help me manage my pain. They go the extra mile to find me a good price that fits my budget. Incredibly thankful for them.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful feedback. Thank you for trusting Skin Vitality with your care. We can't wait to welcome you back for your next visit.

Rated 5 out of 5 stars

Very professional and friendly staff

Simran did my injections and she was amazing. Tells you exactly what she is doing and when. I hate injections but she made it as comfortable as possible. Much appreciated.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a 5-star review! It means so much to our team to know you enjoyed your visit. We look forward to seeing you again!

Rated 5 out of 5 stars

Wonderful

I had a great experience at Skin Vitality, Oakville. I have completed PRP for hair and have started seeing results even before finishing my last treatment. The clinic is beautiful, clean and very welcoming. The staff are helpful and very knowledgeable.

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a 5-star review! It means so much to our team to know you enjoyed your visit. We look forward to seeing you again!

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Rated 5 out of 5 stars

Jessica is a gem

Jessica is a gem, she’s my favourite!
So honest, considerate, gentle and professional!!! Highly recommend :)

June 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We're delighted to hear you had such a positive experience. We truly appreciate your support and look forward to welcoming you back soon.

Rated 5 out of 5 stars

The staff was great

The staff was great! Honey and Sana really made the experience feel like a 5 star service. The clinic is very clean and gives off a luxurious feel. Great atmosphere and team overall..

June 2, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review! We're delighted to hear you had such a positive experience. We truly appreciate your support and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing Experience — Felt Comfortable and At Ease

I had a wonderful experience at Skin Vitality. From the moment I arrived, the staff were welcoming, professional, and friendly.

A special thank you to my nurse, who was absolutely amazing. She made me feel comfortable and at ease from the very beginning, and her kindness, professionalism, and attention to detail made the entire experience so much better. She took the time to answer all of my questions and ensured I felt informed and confident throughout the process.

I am extremely happy with my experience and would highly recommend Skin Vitality to anyone considering treatment. I look forward to coming back in the future!

June 3, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your kind review and for taking the time to share your experience. We are thrilled to hear that you had a positive visit with us. Your support means so much to our team, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

The staff are super friendly and…

The staff are super friendly and helpful. Definitely worth a visit! Highly recommend.

June 3, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful review! We are delighted to hear about your positive experience. Our team truly appreciates your kind words, and we look forward to welcoming you back soon.

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Rated 5 out of 5 stars

Staff was wonderful and understanding…

Staff was wonderful and understanding especially because I was 6 min late & had issues with my credit card.

My person, I think Elizabeth is very kind & fast with the Botox treatment. She keeps checking in with you during and does a great tapping technique to make things less painful.

Great experience!

June 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your kind feedback. It means so much to our team to know that you had a wonderful experience. Thank you for trusting us with your care, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Went in for Botox for the first time

Went in for Botox for the first time. Excellent customer service and Chelsea was incredible! Very educated and made me feel comfortable upon arrival. Will be back!

June 2, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! We are honored to be part of your journey and are so pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

When I leave my appointment I always…

When I leave my appointment I always feel confident and really good about my experience. They make you feel comfortable and talk you through the entire process. Great atmosphere and always pleasant.

June 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Your kind words truly made our day. Thank you for choosing Skin Vitality and for taking the time to leave such wonderful feedback. We are grateful for your trust and support.

Rated 5 out of 5 stars

I’ve been a loyal client for the past…

I’ve been a loyal client for the past 10 yrs with Skin Vitality and service is always great! Friendly staff and welcoming atmosphere.

June 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review! We are delighted to hear that you had a positive experience with our team. We appreciate your support and look forward to seeing you again soon.

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Rated 5 out of 5 stars

I’m so blessed with vitality service

I’m so blessed with vitality service

June 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience. Our team is passionate about providing exceptional care, and it means so much to know we made a positive impression. We look forward to welcoming you back.

Rated 5 out of 5 stars

It is not the first time to visit skin vitality

It is not the first time to visit skin vitality .I am a loyal customer there .I have always met by a wonderful hospitality staff and an incredible expert nurse.I got benefits from the promotions.highly recommended

June 1, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience. Our team is passionate about providing exceptional care, and it means so much to know we made a positive impression. We look forward to welcoming you back.

Rated 5 out of 5 stars

I recently had another microneedling…

I recently had another microneedling treatment at Skin Vitality in Barrie, and my experience was excellent, as always. I have been a loyal client of this clinic for quite some time, and the level of care and professionalism consistently exceeds my expectations.

The staff are always respectful, knowledgeable, and welcoming. They take the time to answer all of my questions and provide helpful recommendations tailored to my needs. I truly appreciate their honesty and expertise when suggesting treatments and solutions.

I continue to choose Skin Vitality in Barrie because I know I can rely on them for outstanding service and quality care. The results, professionalism, and customer experience keep me coming back. Highly recommended!

May 19, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We are so grateful for your thoughtful review. Thank you for allowing us to be part of your aesthetic journey. We look forward to continuing to provide you with exceptional care and service.

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