Skip LoansReviews 

116
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the seamless process and the team's professionalism in making their homeownership dreams a reality. Many people appreciated the excellent customer service, noting the staff's helpfulness, responsiveness, and ability to answer all queries without delay or judgment. The user experience was frequently described as easy, efficient, and stress-free, with quick pre-approvals and fast turnaround times. However, some customers also noted occasional issues with response times, mentioning that it sometimes took a few days to receive a definitive answer. A few other people also felt that the team lacked knowledge and experience, leading to initial assessments that were later overturned upon review.

What people talk about most

Service

Consumers find service to be positive, with many expressing amazement and appreciation for the support... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and responsive... See more

User experience

People report positive experiences with the user experience, often describing the process as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to share my home loan Journey with Sucasa! I came to know through fb and just started my application. Rest is a happened Like Magic! Got my pre approval with a day which I was tot... See more

Company replied

Rated 5 out of 5 stars

Its always pleasure to get associated with Sucasa. My second home dream fulfilled by Sucasa with absolutely professionalism and zeal. Team helped me through out the process, was even quicker than earl... See more

Company replied

Rated 5 out of 5 stars

Exceptionally great experience with Sucasa’s team. Thank you Sarah and Lauren for making my loan application and home purchase experience so great. You were always available to respond to every quer... See more

Company replied

Rated 5 out of 5 stars

Right from the very beginning the whole experience was just fantastic! Every single person that was involved was efficient, informative & super friendly. No matter how many questions or how silly the... See more

Company replied


Company details

  1. Mortgage Lender
  2. Non-Bank Financial Service

Written by the company

We used to be called Sucasa. Now we’re Skip. Same company. Same mission. Same team. Just a name that better reflects what we do; help Aussies Skip to the owning bit. Australians have been led to believe that years of saving was necessary to buy a home Being the best country in the world, has meant demand for housing has grown. Banks and lenders have been unwilling or unable to innovate. The result is Aussies buying homes later in life, with more obligations. Forced to trade-off growing a family and securing a home. We think that’s a pretty sh*t, and un-Australian outcome. We believe a deposit shouldn’t define homeownership. So we created a better way. We’re backing Aussies and are your Skip button to home ownership. Skip the the B.S. and start building your life and family. With just 2% deposit home loans, and low rates and fees, owning a home is now possible today for millions more Aussies. So go on, head to skiploans.com.au and Skip to the owning bit today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(116)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service & Smooth Process!

Everything was very positive- The entire process was smooth. Lauren & the team were always responsive, professional, and helpful, ensuring everything was clearly explained and handled efficiently.

From pre-approval to settlement, they kept me informed every step of the way and made sure I had everything I needed.

February 20, 2025
Unprompted review
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Reply from Skip Loans

Thank you very much for the kind words! We're so happy you enjoyed your experience with us. Congratulations again on your new home! Many Thanks, Team Sucasa

Rated 5 out of 5 stars

Amazing experience

Amazing experience, thank you Sucasa team!

February 1, 2025
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Reply from Skip Loans

Glad you had a great experience thanks Michael!

Rated 5 out of 5 stars

I had a fantastic experience getting my…

I had a fantastic experience getting my first home loan with Sucasa. As a busy professional buying during the busy holiday period, the team at Sucasa made everything from start to finish looks so easy. What set Sucasa aside from other lenders is their industry-best LVR while still offering very good interest rates. I highly recommend Sucasa to any home buyer who looking for a faster ladder to your dream home and a stress-free home loan process.

January 25, 2025
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Reply from Skip Loans

Thank you very much for your kind words Danny! It was an absolute pleasure helping you into your new home. We’re really glad you had a good experience and are looking forward to continuing to support you. Enjoy your new home and thanks again, Team Sucasa

Rated 5 out of 5 stars

Highly recommended lender for high income low wealth borrowers

Our experience with Sucasa has been fantastic. From the moment we submitted our loan application our loan concierge Lauren has been there to support us every step of the way through the daunting process of buying our first home. We also love how streamline their processes are with much of it being entirely digital and self service which is leagues ahead of their bank competition.

January 23, 2025
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Reply from Skip Loans

Thank you so much for your thoughtful review Josh. It's been a pleasure helping you into your new home! We'll be sure to pass on your praise to Lauren and the tech team thanks! We're excited to continue to support you moving forward as well. Many thanks, Team Sucasa

Rated 5 out of 5 stars

Sucasa made our first home purchase a reality

A massive thank you to Sucasa and the team for making our home owning journey possible. My partner and I were just granted permanent residencies and never thought we’d even purchase our first home in within 3 months. The whole process was super cruisy, from getting the pre approval right up to settlement. Our situation was also a little different with my partner having to switch jobs during the whole process and thanks to the team for making it work. A huge shoutout to Lauren, who has been a pleasure to work with and for being patient in answering our never ending queries. You are an absolute legend!

Would highly recommend for first time homeowners like us with little deposit.

January 17, 2025
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Reply from Skip Loans

Thank you so much for sharing your experience and your kind words! The whole team is thrilled you enjoyed the process and were able to get into your home, sooner. Thank you again for choosing us and we are looking forward to supporting you moving forward as well. Best wishes, Team Sucasa

Rated 5 out of 5 stars

Professional and friendly service

Professional, straightforward, friendly service. Cannot recommend enough!

Lauren in particular was amazing in helping me and my partner, would recommend to anyone else who has the income but not the savings to buy.

January 15, 2025
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Reply from Skip Loans

Thank you for the lovely words! So glad you had a great experience with us and appreciate the shout out for Lauren! Looking forward to continuing to assist you. Many thanks, Team Sucasa

Rated 5 out of 5 stars

So easy, no complaints, only compliments!

Highly recommend, with flexible options to suit your situation. From the very get go till settlement, the whole Sucasa Team were so helpful (thank you, Lauren!!), and their processes were so simple and straight forward. A great example of how the experience of securing finance for your next home should be! Well done Team Sucasa :)

December 20, 2024
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Reply from Skip Loans

Thank you for the kind words and the review! We are absolutely thrilled you had a great experience and appreciate you spreading the word. Congrats again on your new home, Team Sucasa

Rated 5 out of 5 stars

Exceptional experience

Exceptional experience. Lauren was amazing from initial conversation to the completion of settlement. Thank you very much Sucasa team for making our dream come true!

November 30, 2024
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Reply from Skip Loans

Thank you for the feedback and kind review! We're really glad we were able to make your dream come true and Lauren was amazing. Thanks again, Team Sucasa

Rated 5 out of 5 stars

The service from Sucasa was absolutely…

The service from Sucasa was absolutely fantastic, a special callout to Lauren , keeping us informed during the whole process...we were updated all of the time , if we requested a call back Lauren was always available,,,very thankful

January 7, 2025
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Reply from Skip Loans

Thank you for the kind words! We're so glad the whole process was easy for you! Lauren is wonderful and thank you also for the call out. Wishing you all the best in your new home, Team Sucasa

Rated 5 out of 5 stars

Sucasa provided us the opportunity to buy our new home

Sucasa has provided us the solution to purchase our new home in December 2024. We worked with Lauren Bechara and she has been absolute pleasure to work with. She's been extremely professional, responsive, helpful and guided us during each and every step of the mortgage application with Sucasa. I highly recommend anyone to work with Sucasa and particularly with Lauren for their Mortgage applications.

December 13, 2024
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Reply from Skip Loans

Thank you for the kind review! We are thrilled to have been able to help you get into your new home and that Lauren provided a wonderful experience for you. Thank you again for taking the time to share your experience, Many Thanks, Team Sucasa.

Rated 5 out of 5 stars

Sucasa has been amazing to deal with.

Sucasa has been amazing to deal with. Very prompt to respond to my numerous queries, and everything was completely clear and transparent from the start. Lauren was particularly helpful and guided us every step of the way. Thanks to them we've just moved into our first place.

December 18, 2024
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Reply from Skip Loans

Thank you for sharing your experience and your kind words! We’re so glad we were able to play a small part in your home ownership journey! Looking forward to continuing to help you moving forward too. Many thanks, Team Sucasa

Rated 5 out of 5 stars

Exceptional service

Exceptional service

I wasn't sure at first, as they seemed to be a relatively new lender based on my research. However our home loan specialist Lauren went above and beyond to answer all our questions and make us feel at ease

We were in a tricky situation where our current place didn't settle on time. We were able to work something out with Sucasa and get the loan for a new place when needed. The Sucasa team were so so helpful during such a stressful period.

Could not be happier with the outcome. Really appreciate Lauren B who provided fantastic customer service.

December 13, 2024
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Reply from Skip Loans

Thank you for the thoughtful review and kind words. Lauren is a rock star and we are so glad you've had a wonderful experience with us! Thank you again and looking forward to continuing to support you moving forward. Many Thanks, Team Sucasa

Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with Sucasa during my home loan process. The communication, professionalism and attention to detail made everything seamless.

December 9, 2024
Unprompted review
Skip Loans logo

Reply from Skip Loans

Thank you for the kind review! We're so glad that we were able to help you into your new home and you had a great experience. Many Thanks, Team Sucasa

Rated 5 out of 5 stars

Making our dream a reality.

Sucasa made our dream a reality much sooner.
We thought that having a new home was out of the picture for at least another 12 months but then Sucasa popped up.
After placing an enquiry, they were quick to respond and quick to tell us that we could in fact buy a home straight away.
Service has been great every step of the way. Interest rates are competitive.
I’m pleased to say we are now in our own home thanks to Sucasa.

November 26, 2024
Skip Loans logo

Reply from Skip Loans

Thank you for sharing your experience with us and for the kind words. We’re thrilled we’ve been able to assist you in making your dream a reality! Looking forward to continuing to support you as well moving forward, Many thanks, Adam, Mario, Marian and Team Sucasa

Rated 5 out of 5 stars

Exceptional Service for First-Time Homebuyers – Highly Recommend

I can't express enough how amazing my experience with Sucasa has been. From the very first conversation, Lauren was incredibly helpful, patient, and thorough in answering all of my questions. As first-time homebuyers, we were understandably nervous about the process, but Lauren made everything so clear and easy to understand. She truly went above and beyond to ensure we felt comfortable every step of the way.

What really stood out was how straightforward the entire process was. The communication was outstanding – we were kept in the loop at every stage, and Lauren always made time to explain anything we didn’t fully understand. It's rare to find a company that is not only professional but also genuinely caring about your needs.

What’s more, Sucasa has been a game-changer for us. We didn’t have a large deposit saved up, and we didn’t have the luxury of relying on family support. With property prices rising rapidly, we were worried about missing out, but thanks to Sucasa, we’ve been able to secure the mortgage we need to finally get our foot on the property ladder. It’s a real breakthrough for us, and we are incredibly grateful for the opportunity they’ve provided.

If you’re in a similar situation or just looking for a trustworthy and supportive mortgage provider, I can’t recommend Sucasa enough. They’ve been a huge help in making our dream of owning a home a reality!

November 24, 2024
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Reply from Skip Loans

Thank you for taking the time to write such a thoughtful and wonderful review! Lauren is a superstar and we are so pleased she was able to guide you through the process. The whole Sucasa team is stoked we’ve been able to play a part in helping you into your dream home! Thank you again and looking forward to continuing to support you over the years to come. With gratitude, Team Sucasa

Rated 5 out of 5 stars

Awesome experience

Awesome experience. Mario and Lauren great all the way through the process until the end. Thank you.

November 15, 2024
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Reply from Skip Loans

Thank you for the kind review and we are thrilled to hear that you had an awesome experience! Congratulations again on your new home!

Rated 5 out of 5 stars

Legendary Sucasa

We can’t thank Sucasa enough for making our dream of owning our first home a reality! From start to finish, the process was incredibly seamless—almost to the point where we were surprised at how simple everything was! The Sucasa team was knowledgeable, responsive, and proactive in guiding us through every step. Special thanks to Mario for his guidance during the pre-approval stage, ensuring everything was set up smoothly, and to Lauren for her unwavering support and attention to detail during the unconditional approval. They both made a potentially daunting process feel easy and stress-free. We couldn’t have asked for a better experience. Thank you, Sucasa, for turning our dream into reality with such ease!

November 5, 2024
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Reply from Skip Loans

Thank you for the kind words and for taking the time to write such a wonderful review! We're so happy you had a seamless process with us and congratulations again on your new home! Looking forward to continuing to support you moving forward as well. With gratitude, Team Sucasa

Rated 5 out of 5 stars

What a great product !

The Sucasa team made purchasing my first property a reality, when other brokers told me I couldn't. For context I am in my 30's, single high income, no kids, no big debt, living in Perth and wanting to purchase in the inner-city suburbs. The time required to save the full deposit, would have kept me out of a home for a few years (whilst still having to pay 950/week rent).

PRO: The costs are clear and upfront (you know how much you need to have and when). Interest rates are comparable to the big banks. The process is straight forward, and the team are always available to walk you through it. The option to refinance at any time is also great.

CON: The portal used had some minor glitches. I wasn't always notified of additional request for information.

If you have the income capacity and just don't have the full 20% deposit. This is such a great option. I can't recommend Sucasa enough!

November 1, 2024
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Reply from Skip Loans

Thank you for the kind words and we really appreciate you taking the time to write such a thoughtful review. We're so glad that you've had a great experience to date and we trust you are loving your new home! Thank you also for the feedback on the portal - I'll make sure we as a team continue to improve this for future applicants! Thank you again, with gratitude, Adam, Mario, Marian and the Sucasa Team

Rated 5 out of 5 stars

A great experience with Sucasa

A great experience with Sucasa. Loving our new home as first home buyers!

October 30, 2024
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Reply from Skip Loans

Thank you for the kind review and we are so glad you are loving your new home! Congratulations again! With gratitude, Team Sucasa

Rated 5 out of 5 stars

Sucasa were Amazing!

Sucasa and the whole team were amazing. Mario was our specialist who guided and explained everything required to get our application processed.

We are incredibly grateful for Sucasa becoming an option when they did. Bucking the trend of the ‘big banks’ and offering products to those who have good incomes and solid careers, makes home ownership a real possibility - a reality we are now living.

At first, it almost seemed too good to be true. A provider that was willing to support those with a smaller deposit than the big banks. After a number of phone conversations with Adam and Mario, we were rest assured that the team and their mission at Sucasa was the real deal. A new trend that will hopefully be a catalyst for change with home loan lending amongst other financial institutes.

Thank you Sucasa and the whole team!

October 28, 2024
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Reply from Skip Loans

Thank you for the thoughtful review and for sharing your experience with us! We're thrilled that you had an amazing experience and look forward to continuing to support you over many years to come. With gratitude, Team Sucasa

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