SkipTheDishes Reviews 

Absolutely horrible customer service! The delivery drivers are stealing peoples orders and never delivering them! Of course your money is gone and no one interested in refunding you. A complete shit show! The whole corporation should be sued and shut down!

I wish I could give 0 stars. I left clear instructions to have my food handed to me but the delivery guy left my order outside my building and it was stolen. No refunds issued. Use door dash instead!!

Skip the Dishes has the absolute most inefficient drivers and the absolute most ineffective and dishonest customer service team I have ever encountered.

Two weeks ago, we were given an estimate of 26-36 minutes for delivery for our late lunch. BUT we were obviously then very surprised to see that the delivery time suddenly changed to 80+ minutes after the order was confirmed, and were made to wait more than an hour and a half for the order… all while I was being given AI/automated runaround responses by multiple “customer service/support team” reps, had the order switched to another driver without our permission or knowledge until after that action was taken which then further lengthened the wait time instead of improving it, was refused contact with management multiple times, offered a measly $5 credit for waiting 1.5hrs+ for a $77+ order which of course arrived with melted drinks and inedible, unsafe temperature food after such a long wait, requiring us to then order elsewhere without using Skip the Dishes and wait a further 30mins+ for our new order to be ready in order to finally eat a meal at that time, and was eventually promised - by a supposed “real person” support rep - (pre-and-post-issuance) that I would receive a full refund for the order back to my card, which would take 7-10 business days, as I expressed clearly that I did NOT want my refund in Skip credits as I would no longer be using Skip the Dishes ever again. 14 days later (today) I reach out to Support yet again because I have not received the refund as expected, only to be told it was actually issued via Skip credits and could be reversed back to my card now - which will take a further 7-10 business days to receive now.

Yet again had been being given the runaround, had to request MULTIPLE times to even be allowed to speak to someone from the management team - just to yet again be told that, even though I no longer wish to use the app - and have been out over $160 for that one meal instance that day - the only reparations they’re willing to make to try to retain our patronage is a piddly $10 in Skip credits- which won’t even pay for a single coffee from the Tim Hortons that is only 550 metres away from my house after taxes and fees… meaning their Support team still expects me to continue risking wasting our hard earned money on an expensive yet completely inefficient service and inedible food and drinks.

Customer service/support’s management team also repeatedly refused to provide any sort of contact information for anyone above the Support team, which I requested multiple times in the hopes that someone higher up would be able to assist more efficiently and would be able to address their Support issues for any customers who do still choose to use their services in the future.

Rating for the service, delivery times and support itself would be: -100/10, would NEVER recommend Skip the Dishes to anyone.

Skip just blatantly lies about when you will keep their membership benefits in an attempt to scam you out of money. How this scum company is allowed to keep operating is beyond me.

Terrible service. Order food waited for 30 mins call customer service no help after eating 90 mins I have drive and go get food

Been waiting 14 days for a refund thats not happening. They say check with your bank [which i did] TD bank says they have no record of transaction. Sites a fraud when it comes down to refunds. I deleted account.

I wish we could give 0 stars. Whatever you do, DON'T order groceries through them. They will pre authorize your card for 115% like many places do, but the difference is, they won't give you that extra 15% back. Even though, it says it will be returned in 7-10 business days, this is a lie. I placed two orders with them(I placed the 2nd order within the 7 - 10 business days so I wasn't aware they were stealing from customers yet) They stole almost 100$ worth of my money and refused to do anything when I reached out to them multiple times.

Horrible service and horrible people. They deliver the wrong food. They miss items. They choose to blame the restaurant rather than the drivers. Do not use. 0 out of 5 - Do not recommend.

They don’t even deserve 1 star, customer service is horrid and everyone who works there is completely incompetent. They overcharge on fees , falsely advertise wait times. I’m 99% sure Hellen Keller is who you talk to anytime you need support because they messed up your order or delivery again. I waited 45 mins for their support to cancel my order because they failed to pick up my order before the restaurant closed. Getting a refund was like pulling a rawhide out of a pit bulls mouth. Then when I asked for some additional credits because they wasted over an hour of my time, they just ended the support chat with no response. Whoever runs this horrible company deserves to bash their shin on a metal bed frame consistently for the next 20 years. Seriously save yourself the headache and don’t even download this app.

Shady company this is by far the best delivery app I've ever run into. They lure people in by showing them the voucher permits time to redeem the browser. They they try to basically scam people into thinking that they get the money off. But then at the end when you're trying to check out if they apply the voucher freeze do not order from the soybe to not order from this app

SEVERAL PROBLEMS:
-WANTED TO PICK UP BUT ALL SITES TAKE YOU TO DELIVERY AND IT TAKES A LOT TO GET TO PICK UP
-MADE ORDER THEN REALIZED THAT LOCATION WAS WRONG SO WENT BACK TO RESTAURANT LOCATION TO PUT ORDER TO CORRECT LOCATION. SKIP HAD ALREADY TAKEN ALL MY CREDITS TO PAY FOR FIRST ORDER EVEN THOUIGH I DID NOT RECIEVE A CONFIRMATION EMAIL FROM THE RESTAURANT THAT THEY HAD RECIEVED THE ORDER
-SKIP REFUSED TO PUT CREDITS BACK SO I NEVER GOT ANYTHING
- SPOKE WITH 6 DIFFERENT ADVISORS BUT KEPT GETTING CUT OFF
- THEY CANNOT TRACK MONEY OR CREDITS YOU USE- ONLY YOUR ORDERS SO ALTHOUGH THEY TOOK CREDITS OFF FOR AN ORDER, THAT ORDER WAS NEVER CONFIRMED BY THE RESTAURANT NOR WHEN I PHONED THEM DID THEY HAVE IT- BUT CREDITS ALL GONE
-DO NOT GIVE THIS AS A GIFT TO ANYONE- NOTHING BUT HEADACHES AND PROBLEMS PARTICULARLY IF YOU WANT TO PICK UP AND NOT GET IT DELIVERED
ELVA HAMMARSTRAND

I used to use skipped the dishes, but I was always unsatisfied with the delivery and the food being cold. I am a frequent visitor to local coffee shops like Tim’s i’m here many times a day which leads me into my issue. I’m gonna say at least 90% of the drivers that come in do not put your orders in skip the dishes bags today for example a guy came in and picked up an order from Skip the dishes he had a supermarket bag he picked up the order I watched and walked to his car tossed a bag on the floor and put the order on the seat now I know disorder had hot food as I was watching the lady prepare it as my order was being made. This happens constantly and it’s concerning how your orders are handled that was monitor the reasons why I stopped using skipped the dishes.

I work for Skip. I have worked 3 weeks.
Week 3 was paid on time.
Week 1 took 14 days to get paid
Week 2....no pay and it has been 10 days now.
Numerous emails and messages....Just lies and more lies.
And now I am being blackballed and get $3 and $4 orders.

I am very sick and ordered 3 gatorlites to get some electrolytes in me. I got a call saying they were out of the flavour so I said just replace with whatever they got. Tried to say there was a $6 price difference for the exact same item just a different flavour so I said no, they then told me it was actually only .02 cents and that they’d cover it.. gee thanks. THEN I get a call from my driver informing me of the exact same thing I was called for, so I once again told him to replace it with whatever flavour they had and he said okay will do. THEN I get a notification that my order has been canceled and a refund was issued. I still have yet to receive the refund and I still don’t have the drinks. This delivery service is by far the most annoying thing to ever be invented. Uber Eats is no better. I understand I could just go get it myself but I’m sick and that’s why this app exists for people who can’t or don’t wanna leave to get it themselves. DO BETTER.

I've been subscribed to this company for quite a few years and they have been good at solving my issues until today. So I placed an order accidentally for pick up and not delivery. Right away I requested help considering there was no way I could pick it up. I was on hold for an advisor for more then the 3 minutes they say it will take. The person I chatted with said because I didn't have enough credit left for delivery they world work around it and change my pick up to delivery. I have messaged them more than 3 times after I never received my order and they ignore my messages. I am down$37 now. We are all human and make mistakes, this was an honest mistake and they DID say they would fix it but, to ignore my messages???? I have cancelled my subscription and will never go back to this company. If I had a way to go pick it up, I obviously would have and wouldn't bother asking them for help. As a business charging people for a monthly charge I would definitely do whatever it takes to make my customer happy. Especially since I've been a customer for over 5 years

I don’t order from Skip anymore; I used to use them at least 2-3 times a month; however, I have had many issues with the drivers. I have had one driver stand to the side of my front door, take out part of my order and eat it, when he realized I was watching him do it, he then threw my food order onto my front steps and run away. I’ve had drivers give me other people’s food orders; missing items. I have also had Skip refuse to refund or credit me when this has happened. I once paid $48 at McDonald’s once just to receive someone else’s $20 order; yet Skip refused to credit or give a refund. It seems like these drivers can steal from people but yet are not held accountable, you are held accountable as they won’t refund or give credit. Apparently if you have made more than 3 refund requests in a year, they will straight up tell you they won’t refund or give you credit.

Garbage company
Unable to resolve a complaint
Backs the vendor instead

Atrocious customer service if you can call it that. My order was missing an item and the delivery photo clearly shows there was only 1 pizza delivered when it was supposed to be 2. Contacted through app and email and was told that there was nothing they can do. How is not fulfilling an order completely something they couldn't do anything about. A simple credit for the missing item would have been the obvious solution and what other food delivery services would have done immediately to rectify the situation. I've since deleted my account completely and will never use this service because when anything wrong happens with your order you're basically out of luck.

Waited two hours for a pizza. I contacted customer service and the said they had delivered to the wrong address. I asked for a refund and they refused. Said they could cancel the order but couldn't give a refund. Worst customer service I've ever dealt with. I've spent a lot a money through skip and now I will never use it again.

Have had repetitive terrible experiences.
Finally have learned my lesson after my food was delivered to the wrong address and they expected me to go and see if I could find it.
Will never use again.