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SkipTheQ service at Kalafong Hospital Pharmacy offers a convenient solution for collecting chronic medications in 15 minutes or less. By booking online or via WhatsApp, you can schedule a specific time to pick up your medications at the Kalafong Hospital OPD Pharmacy, avoiding long waiting times. This service aims to streamline the medication pickup process, saving you time and ensuring a hassle-free experience. Say goodbye to waiting in line and hello to a more efficient way of prioritizing your health and well-being. Opt for SkipTheQ to make collecting your essential medications quick, easy, and convenient.
1 Kalafong Road, Atteridgeville, 0008, Pretoria, South Africa
4.0
10 reviews
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The service is excellent, you dont have to queue from 04:30 am waiting for the admin clerks to issue the patient file.
The service is quicker and excellent.
Thank you for implementing such a plan . Great work
The assistance it's always poor 😕 I had to go and look for a file for myself while I booked an appointment.....
The people working by the window we collect our meds are rude and impatient with us. They do not give proper assistance and seem to lack knowledge about how their department works.
One even once left my file by the window without assisting me because I came 7 days after ,and on top it was my first time picking up my medication using online booking.
Reply from SkipTheQ
Hi Duduzile,
Thank you for sharing your experience. I’m genuinely sorry that your first visit using our online booking system left you feeling unsupported and frustrated. That’s not the experience we want for our patients, especially those trying to take the proper steps by booking ahead.
Let me also take a moment to clarify a few things you raised.
If your patient file is not immediately available from our side, we usually guide patients to Patient Administration to help locate it. Once you’ve collected the file, we will assist you directly in Windows 6 without requiring you to queue again. We understand this may be an extra step, but it helps us speed up the process once your file is in hand.
Regarding appointment dates, we allow a grace period of 7 days after your appointment. If you miss your appointment, you still have a week to collect your medication without being sent back to the clinic. If more than 7 days pass, you may be referred to your doctor to ensure your prescription is still clinically appropriate and safe to dispense.
That said, it’s clear from your review that we must improve communication and treat patients with kindness and respect, especially when someone is new to the system. We’re currently following up with the staff involved and will reinforce training around service, empathy, and how we support first-time users.
Thank you again for your feedback. It helps us grow and improve. If you’re open to it, please contact us at info@skiptheq.org.za. We’d love the chance to assist you directly and make this right.
Regards
The SkipTheQ Team
The process was painless. In fact we could have been assisted even quicker but we waited in the pharmacy hall until our appointment was due. We could have handed the hospital card in immediately and possibly been assisted ahead of time.
Reply from SkipTheQ
Thank you for your feedback! We're pleased to hear that your experience was painless. Just a quick note: if you notice that there is no one at the window, you're more than welcome to approach us for assistance, even if it’s not your scheduled appointment time hasn't arrived. We appreciate your understanding and look forward to serving you again!
It makes my life Very easy cause I can help others who do not have access to the WhatsApp by sending the message on their behalf with my phone this is so wow thank you very much 🙏
Reply from SkipTheQ
Thank you so much for your kind words! We're thrilled to hear that SkipTheQ has made your life easier and that you're able to assist others in booking their medication pickups. Your support and willingness to help others are truly appreciated. Thank you for being a part of the SkipTheQ community and for spreading the convenience of our service. If you ever need assistance, don't hesitate to reach out. Stay well! 🙏😊
The skip the que saves time for us and now ques are more manageable as there aren't any long ques anymore
Reply from SkipTheQ
Thank you for your feedback! We're delighted to hear that SkipTheQ has helped save time and made the queues more manageable at the pharmacy. It's wonderful to know that our service is making a positive impact on your experience. If you have any suggestions or need further assistance, please feel free to reach out. Thank you for choosing SkipTheQ!
Great idea I must say, I congratulate you, keep it up👋👋🙏🙏💃💃💃🏠
Reply from SkipTheQ
Thank you so much. Your support motivates us to keep improving and providing the best service possible. If you ever have any suggestions or need assistance, we're here to help. Thanks again, and take care! 👋🙏💃
I did not have get up early, thus I did not have drive in the dark and lastly this experience saved me time.
Thankyou very much and keep this drive going.
Reply from SkipTheQ
Thank you for your kind words! We're so pleased to hear that SkipTheQ has made your experience more convenient and safe. Knowing that you no longer have to get up early or drive in the dark, and that it saves you time, is exactly why we strive to provide this service. Your support means a lot to us. We'll keep working hard to maintain this level of service. Thank you again, and take care!
The response time on the request for appointment and the quick service.
Reply from SkipTheQ
Thank you for your feedback! We're delighted to hear that you appreciate the quick response time for appointment requests and the efficient service. We strive to provide a seamless experience for our users, and your positive experience is a great testament to our efforts. If you have any other suggestions or need assistance, please feel free to reach out. Thank you for choosing SkipTheQ!
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