Made two purchases from Sklum. Very happy with the aesthetics and quality of the products which in both cases surpassed my expectations. The shipping wasn’t cheap and took a bit longer than someone lo... See more
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See what reviewers are saying
I initially had a problem with the Sklum web site and it took me a while to get the 6 sun loungers I wanted ordered. However they have just been delivered and I am delighted with the quality and lack... See more
Company replied
I order 4 indoor bar stool, 4 outdoor bar stools, outdoor sofa with coffe table and bar garden table. Shiping had delay more than 2 weeks for one item and 6 weeks for another because in their pol... See more
Company replied
The chairs look great, with very nice details that I wouldn't expect because price point is so reasonable. The delivery was more than a month before expected, which was awesome. But the best part of a... See more
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Company details
About Sklum
Written by the company
Sklum es una marca internacional de muebles y decoración que combina lo último en diseño, funcionalidad y sostenibilidad, permitiendo que cada espacio cuente su historia única.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum - Where Inspiration Becomes Home
Written by the company
- Muebles que cuentan historias
- Diseño, autenticidad y estilo para cada espacio
Contact info
3.6
Average
265K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I'm yet to receive my order
I'm yet to receive my order. It is now the 26/05/26. The order was meant to get shipped the 11/05/26. No sign of it yet.
May 26, 2026
Reply from Sklum
Hello Johnny, thank you for your feedback. We would like to assist you with your order and check its status. As we currently lack your order information, we will contact you through Trustpilot to request these details and help you further.
Customer Service of Sklum.com
Reply from Sklum
Hello Djordje, thank you for your review. We would like to check what happened with your delivery. We will contact you shortly through Trustpilot to ask for your order details so we can assist you. Customer Service at Sklum.com
Regretting my buy
Regretting my buy. Still waiting for my garden chairs to be delivered. Was delayed and delivery is now taking forever with no updates on the tracking.
Edit - still no news and Sklum haven’t contacted me as per their reply. My order number is SMUPECJCM.
May 26, 2026
Reply from Sklum
Hello Marie-Estelle, thank you for your feedback. We appreciate you bringing this to our attention. We would like to verify the status of your garden chairs and the tracking information. We will contact you through Trustpilot to request your order details and help you with this situation. Sklum.com Customer Service
Skeptical but hopeful
I thought Sklum would be a good company to order some furniture from, but now having read these reviews I am very worried. Having experienced some of their "customer service" it appears they only respond to trustpilot reviews. My order VPOKFFGHR was placed weeks ago and originally had a due date of 01/06/2026. Sklum have now emailed me pushing this date back with absolutely no explanation. I have tried contacting them by email and received no response, I have tried their WhatsApp which is a bot that just rebuffs you, I waited on hold on the telephone for 10 minutes to receive an automated recording that stated "all details of your order are available online" and then automatically hung up on me ! I used their website chat facility which is a bot and did not get any useful response.
I'm now concerned that this is just how they operate and I'm concerned if my order will ever turn up. Given I ordered quite a few items for an unfurnished house all of this is very inconvenient.
May 26, 2026
Unprompted review
Reply from Sklum
Hi John, thank you for sharing your feedback. We have looked into your order VPOKFFGHR and we see that the 'Lavinia round coffee table' is currently awaiting replenishment, with a new availability date of June 12th. We apologize for the delay and any communication difficulties you've experienced. We will continue to monitor your shipment and keep you updated on its progress. Customer Service Sklum.com
No idea how this company keeps a…
No idea how this company keeps a reputation I have placed a huge order a month ago for 6 stools and a sofa. I get no updates, delivery links of JP home not working half the time, chatbox useless, no way of contacting an actual human. I manage to finally get a date of delivery for the stools only and it gets cancelled because their “truck has broke down”. It says I ll be contacted for a new delivery date but of course there is no message, no email or link sent to me! And that’s only for the stools. The sofa is still no where to be found.
May 26, 2026
Unprompted review
Reply from Sklum
Hello Chaima,
Thank you for sharing your experience with us.
We would like to review the situation regarding your order for the stools and the sofa, as well as the delivery updates. To assist you and verify the information, we will contact you through Trustpilot to request your order details.
Sklum.com Customer Care
Reply from Sklum
Olá Roger,
Muito obrigado pela sua avaliação positiva! Ficamos muito satisfeitos por saber que a qualidade dos nossos produtos e a rapidez da entrega corresponderam às suas expectativas.
Atendimento ao cliente da Sklum.com
We are very happy with our new outdoor…
We are very happy with our new outdoor furniture. The only advice is not to use GLS delivery, Tamdis, on the other hand is great.
May 26, 2026
Reply from Sklum
Hello Tom, thank you so much for your 4-star rating! We are delighted to hear that you are very happy with your new outdoor furniture. We also appreciate your feedback regarding the delivery services, as it helps us to continue improving. Customer Service at Sklum.com
Items arrived on time in good condition
Items arrived on time. Very pleased with them. My only criticism is that the carrier didn’t notify us they were being delivered that day so they were left outside on the doorstep
May 26, 2026
Reply from Sklum
Hi Anon, thank you for your 4-star rating! It is great to hear that you are happy with your new items and that they arrived safely. We appreciate your feedback about the delivery process; we will certainly pass this on to the carrier to help us improve. Sklum.com Customer Service
Great quality item
Bought a low garden table which was great quality and exactly as advertised.
May 26, 2026
Reply from Sklum
Hello R Barnard, Thank you so much for sharing your experience with us. We are thrilled to hear that you are happy with the quality of your new garden table and that it met your expectations. Customer Service at Sklum.com
The worst experience I ever had
The worst experience I ever had!
I bought bed, sofa, mattress, table and chairs on April 19 and NOTHING has arrived. I just moved to Austria and have REALLY NO furniture at home. I spent almost 4k euros in my order and everything I bought was with “express shipping” in order to receive it by the time I was moving in. It was supposed to be delivered on May 6 and 2 armchairs on May 25. Nothing has arrived and I don’t have an estimated delivery date until now.
It’s really frustrating and it’s the second time I try support writing a review here as NO ONE has ever helped me through their support service.
Order Number: BVIHHWMAU
May 25, 2026
Unprompted review
Reply from Sklum
Hello Thaís, thank you for your review. We are sorry for the delay with your order BVIHHWMAU. We would like to check what happened to provide you with more information. We will contact you through Trustpilot to help you with this. Customer service of Sklum.com
Reply from Sklum
Hello Steven, thank you for sharing your experience. We would like to look into your delivery status and provide you with an update. We will be reaching out to you via Trustpilot to request the necessary details to locate your order. Customer Service of Sklum.com
The purchase was very quick and easy
The purchase was very quick and easy. The photos from the website match the product when seen live. Actually, I think they were even better.
The chairs are comfortable. They arrived already assembled and properly packaged to avoid any damage. There was a slight scratch but it’s on the foot of the chair so we can’t notice it. I love them!
May 26, 2026
I’m never quite sure if lovely things I…
I’m never quite sure if lovely things I see on line are a scam but very pleased to say this wasn’t, it’s a beautiful parasol base, great quality and I was kept updated about the delivery date. Very happy
May 26, 2026
Reply from Sklum
Thank you so much for sharing your experience with us! We are thrilled to hear that you are happy with your beautiful parasol base and the quality of our service. It’s great to know that the delivery updates were helpful for you.
Customer Service of Sklum.com
All as expected thanks
May 26, 2026
Reply from Sklum
Hello Byrom, thank you so much for your positive feedback. We are happy to know that everything was as expected. Customer Service at Sklum.com
Poor client experience
Very poor experience so far. No helpdesk, no info about changing delivery time. My order from 21.04. is somewhere.
May 22, 2026
Reply from Sklum
Hello Martyna Zimorska,
Thank you for your review.
We are sorry for the experience you've had and the lack of updates on your delivery. To assist you further, we need to identify your order. We will reach out to you via Trustpilot shortly to ask for more details.
Sklum.com Customer Service
Extreme delay in delivery. No communication.
No one can tell me when I will be receiving my order - VRTBHSLPL. I have been calling, whatsApping non-stop. When I placed the order, it said delivery time 10-14 May. It is now 26 May. No communication from your team. When I do get through to an agent, they can't tell me where my order is. This really is basic customer service. Absolutely shocking. Like am I ever going to get my items? Already paid for it, this is honestly the worst worst worst experience that I have ever gone through.
May 25, 2026
Unprompted review
Reply from Sklum
Thank you for your feedback. We have checked your order VRTBHSLPL and we can confirm that it was shipped on May 29th. It is currently in international transit and on its way to your delivery address. We will continue to monitor the shipment to ensure it reaches you as soon as possible. Sklum.com Customer Service
your delivery procedure is…
your delivery procedure is horrible!!!!! What you promise at the sales process is different than the reality - Delivery Company Tamils is unfriendly and not customer oriented - and way to late!!
May 11, 2026
Reply from Sklum
Hello Daniel, thank you for sharing your feedback with us. We apologize for the delay and the experience with the delivery company. We would like to look into this for you. We will contact you shortly through Trustpilot to request more details so we can assist you further. Customer Service at Sklum.com
Looooong delivery
Still waiting for my delivery one month after…when I purchased the confirmation email talked about 7-10 working days to deliver.
May 22, 2026
Reply from Sklum
Hello Edoardo, thank you for sharing your experience with us. We are sorry for the delay you are mentioning. In order to help you and verify the status of your delivery, we will contact you through Trustpilot to request your order details. Customer Service of Sklum.com
Very quick reply
Very quick reply, personal and helpful customer service
May 26, 2026
Unprompted review
Reply from Sklum
Hello Sandra Carson, thank you for sharing your experience. It is great to know that our team was helpful and provided a quick response. We truly appreciate your positive feedback.
Customer Service at Sklum.com
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