Sky itself works fine but god forbid you want to cancel or manage your package. When i took it out it was £80 ended up being £132 over that 2yr contract. Now trying to cancel packages off and it jus... See more
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Have been a customer with Sky for around 15 years. Continually ripped off every month with extortionate prices. Would like to look at my options on the app but it doesn't work. I don't have time to ca... See more
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Harrasment from 'Customer loyalty' team CONSTANTLY asking why ive left. offering me '70% off' deslire telling them EVERY. SINGLE. TIME. That I am still a sky customer, but under my husbands nam... See more
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Took out a broadband service through Sky which come with £80 cash back. Was provided through a service called Giftcloud and YourRewardPass. Both horrendous services - after 10 months finally got acces... See more
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Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
United Kingdom
- www.sky.com
2.7
Poor
27K reviews
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Absolutely incoherent advisors
Absolutely incoherent advisors.
No listening skills
No Conversation skills
Absolutely hopeless.
May 10, 2026
Unprompted review
Reply from Sky
Hi Patrick
Thank you for taking the time to share your feedback.
I'm sorry to hear that your experience didn’t meet your expectations. Clear communication and attentive listening are key to a good customer interaction, so we appreciate you highlighting where things haven’t come across that way.
While I'm unable to review the specifics here, I'm keen to understand more about what happened and see how I can support you further. Please get in touch with us via our official support channels and I’ll be happy to take a closer look.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
Sky Husslers. Recieved an email telling me my…
Recieved an email telling me my contract was up and I had 9 days to confirm this. Unable to phone because I was Passed from pillar to post. Finally wrote my decision not to keep SKY broadband in a letter to SKY Middlesborough in England. Today is expiriry date yet sky have not terminated my old contract and will no doubt look for a new (increased) payment. Sky are a disgraceful company, schemeing to get money. Big doesnt always mean honest.
May 9, 2026
Unprompted review
Reply from Sky
Hi Raymond
Thank you for sharing your feedback. I'm sorry to hear this has been a frustrating experience for you.
I understand how important it is for contract changes and cancellations to be handled clearly and within the expected timeframe, especially after you’ve taken the time to confirm your decision. It’s also disappointing to hear you found it difficult to get through when trying to contact us.
While I can’t access account details here, I’d really like the opportunity to review what’s happened and make sure everything is in order, including checking that your contract status and billing have been managed correctly.
Please reach out to us via our official support channels, quoting this review, and I’ll be happy to take a closer look for you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
Very well deserved congratulations to…
Very well deserved congratulations to nazim from Croydon very helpful and happy with his customer service
May 10, 2026
Unprompted review
Mike saved me some money getting me…
Mike saved me some money getting me faster broadband
May 10, 2026
Unprompted review
Shak was brilliant today
Shak was brilliant today. No problems at all. Well mannered very professional
May 10, 2026
Unprompted review
I'm hoping that my sugar-coated observations managed to tickle your funny bone!
I crafted that first review with all the finesse of a cheerleader—all pom-poms and enthusiasm. A gentle little nudge toward Sky, really, nothing too harsh. Because heaven forbid we actually say what we think, right? I'm hoping that my sugar-coated observations managed to tickle your funny bone ever so slightly.
We deserve better than what's being served up as "news" these days, and frankly, it's maddening. They're selling you entertainment dressed up in a news suit, and you're missing out of real information. Meaningful stories from unfashionable places? Forgotten, or relegated. If it's a trendy destination, then we are are well informed, those critical narratives about a pop stars cat! The same tired formula plays out everywhere you look.
And don't get me started on the presenters raking in huge amounts of money to present this "theatre". They're chasing profit. They'll deliver the sensationalism, the bland middle ground, and shameless cheerleading, all while tiptoeing around anything that might upset their audience, because that's what protects their revenue stream.
Sky News? Completely disconnected from the actual conversations people have at home, where you speak freely without the pursuit of money. Social media—and I can't believe I'm saying this—gives you more authentic perspective than their sanitised performances. As for the BBC, they're arguably the worst culprit. Their "news" and documentaries? Whitewashed, frequently. They're so paralysed by fear of offending anyone that they report major events with little accuracy.
There are countless realities we're prevented from discussing openly, and the BBC is actively leading that charge, prioritising people's comfort over facts. Yes, there are genuinely dedicated journalists who actually care, but let's not pretend that their work's uncompromised. They know how constrained they are. You will extract value from their work, but don't fool yourself into thinking it's complete. Because watching these outlets manufacture "news" purely for profit margins? It's infuriating.
May 10, 2026
Unprompted review
Reply from Sky
Hi there
Thank you for taking the time to share your thoughts, we can appreciate how strongly you feel about this and the frustration behind your comments.
We’re always keen to hear different perspectives, and feedback like yours is important to us.
If you'd like to discuss this in more detail, please get in touch using the contact options below.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
The very worst company
The very worst company, consider another provider, this company are a nightmare, keep disconnecting the broadband and phone line, have given medical priority, and multiple days without any communication.
This has occurred on multiple occasions through out my time with them.
Stay away and pay more elsewhere if required.
The customer service staff were also useless talking nonsense and rude
May 8, 2026
Unprompted review
Reply from Sky
Hi Al
Thank you for taking the time to share your feedback.
I’m really sorry to hear about your experience, particularly the repeated loss of service and the impact this has had, especially with medical priority in place. I can only imagine how distressing it must be to be without a reliable broadband and phone connection, and to feel that you haven’t been kept informed during those periods.
It’s also very concerning to hear that this has happened on multiple occasions throughout your time with us. Consistency and reliability are essential, and it’s clear this hasn’t met your expectations.
I’m equally sorry to read about your experience with our customer service teams. Feeling that your concerns weren’t taken seriously or handled with the professionalism you’d expect is understandably frustrating, and this isn’t the level of service we aim to provide.
I would really like the opportunity to better understand what’s been happening and ensure your situation is reviewed thoroughly. If you’re open to it, please reach out to us via our official support channels, quoting this review. This will allow me to look into the history of these issues, the support you’ve received, and how this has been managed, so I can provide a clearer response and appropriate next steps.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
Lee very helpful & did us a great deal
Lee very helpful & did us a great deal. 👍🏻
May 9, 2026
Unprompted review
I am a pensioner on a limited budget
I am a pensioner on a limited budget, I've asked them if I can reduce my bill and was informed no! I pay around £170 per month! Can anyone help me?
May 9, 2026
Unprompted review
Reply from Sky
Hi Anne
Thank you for taking the time to share your situation.
I’m really sorry to hear how concerned you’re feeling about your monthly bill, especially when you’re managing on a limited budget. Paying around £170 per month is a significant amount, and I completely understand why you’d want to explore ways to reduce this.
It’s disappointing to hear that you’ve already reached out and feel you haven’t been given the help or flexibility you were hoping for. While there can sometimes be limits to what’s available based on the package and contract in place, you should always feel that your circumstances are being properly listened to and that all possible options have been explored with you.
There may still be opportunities to review your account in more detail for example, checking whether there are parts of your package you no longer use, alternative deals that better suit your needs, or support options that may be available. These conversations can sometimes require a more in depth review to make sure everything is fully considered.
If you’re open to it, I’d really encourage you to get back in touch via our official support channels and ask for your account to be reviewed again, quoting this review. This will help ensure your situation is looked at carefully and that you’re given a clear understanding of what options might be available to help reduce your costs.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
Thanks Lee
Im paying £121 for both EE wifi and Sky tv, and on maternity pay... you get my drift. And weve been having trouble with EE connecting to our Sky Stream puck. So, we had a chat with a friendly guy caller Lee who walked us through everything, repeated everything, and assured us on a lot of things. He was great to talk to and made it sound all so simple. (Though with my baby brain, things don't sink in). I now get to save money.
May 7, 2026
Unprompted review
How bad sky glass is
Spent 2 hours today trying to buy a film on sky glass. Phones sky 3 times and got imbeciles every time. Please do not get sky glass it is rubbish. Programmes freeze, or just drop out, can’t get back to programme if you pause it. Payment for a film was taken out of my bank account not in my Sky bill. Something else they don’t tell you. Sky glass has made watching tv an unpleasant experience most of the time. Please please don’t fall for the jargon on how good it is…. It isn’t!!! And if your wi fi is weak even 500 speed doesn’t work.
May 9, 2026
Unprompted review
Reply from Sky
Hi Tamsin
Thank you for taking the time to share your feedback.
I’m really sorry to hear about the experience you’ve had, particularly the difficulty you faced trying to purchase a film and the time spent on the phone without getting the support you needed. I can completely appreciate how frustrating that must have been.
It’s also concerning to read about the issues you’ve experienced with freezing, dropouts, and difficulties resuming programmes. I know how important it is that your TV service is reliable and easy to use, so it’s disappointing to hear that this hasn’t been your experience.
In terms of payments, some content purchases can be taken directly at the point of transaction depending on the method used, but I understand your concern if this wasn’t made clear beforehand. Transparency here is really important.
You’ve also highlighted the impact of WiFi performance on your overall experience. As Sky Glass is a streaming based TV service, a strong and stable connection is key, and I appreciate how frustrating it is when that doesn’t deliver the consistency you expect, even on higher speeds.
I’d really like the opportunity to take a closer look at what’s been happening here, both in terms of your service and the support you’ve received. If you’re open to it, please reach out to us via our official support channel, quoting this review so I can investigate this fully and provide tailored support.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
Signed up for the gigafast broadband…
Signed up for the gigafast broadband only deal which I thought was good. However, the signal was non existent/extremely poor in the bedrooms upstairs. I contacted their customer services to ask for a free WiFi extender pod to enable good speed upstairs. I was told I would need to subscribe to 'sky WiFi max' at a discounted rate of £6/month. This would enable me to receive 2/3 pods free? How are they free if I'm paying £6/month? I said I wasn't paying for any other subscription other than the plan I'd signed up for. I was passed from pillar to post and 3 times I was told about the 'sky WiFi max' at £6/month. I'd made it clear several times I was not interested in subscribing and 1 free pod was all I needed. This fell on deaf ears and rather than keep a customer happy they would rather try to get you to subscribe to a service as an additional payment for something (pod) that should be given for free to enable full service throughout the home. As they weren't willing to send me a free booster (which,in all fairness the pods are probably made in China and cost pennies to produce but they wanted me to sign up for 2 years which would have cost £144) i have re-signed with Virgin media (who provide free pods).Sky lost a customer because of their greed. Won't be returning to Sky after this. Sky 0/10 Virgin Media 10/10.
May 9, 2026
Unprompted review
Reply from Sky
Hi Steve
Thank you for taking the time to share your experience.
I’m really sorry to hear about the difficulties you’ve had with your broadband coverage and the frustration this has caused when trying to find a solution. I completely understand your expectation that your service should provide a reliable connection throughout your home, and how disappointing it must have been to find that wasn’t the case upstairs.
I can also appreciate why the conversations around WiFi Max didn’t meet your expectations. From your perspective, you were looking for a simple solution to improve your coverage, and it’s clear you felt your request wasn’t being fully understood. Being repeatedly offered an option you had already declined would understandably add to your frustration.
To provide some context, our WiFi Max service is designed as an optional add-on that enhances in-home coverage and includes additional support such as WiFi guarantee and Sky Max pods where needed. However, I appreciate your point that this didn’t align with what you were looking for in this situation.
It’s disappointing to hear that this experience has led to you leaving, especially as it sounds like things could have been handled in a way that better acknowledged your concerns and expectations. Your feedback is important, and it highlights how vital it is that we listen carefully and tailor support to what each customer actually needs.
I’m sorry we weren’t able to provide a solution that worked for you on this occasion, and I appreciate you taking the time to share your honest feedback.
Thanks, Nicole
Stewart was so pleasant
Stewart was so pleasant. Greeted me as soon as I walked into store. He was very happy to help with my query. Would highly recommend him! Great guy!
May 9, 2026
Unprompted review
Shak was very helpful and very kind…
Shak was very helpful and very kind would definitely recommend him😊We have been with sky before and would like to come back to the network thanks very much for the service 🙏
May 9, 2026
Unprompted review
Earl was really helpful
Earl was really helpful. He explained every aspect clearly and made sure we understood all of the T&Cs. It was a pleasure working with him! I fully recommend him if you’re ever thinking about getting a Sky product. 🤩
May 9, 2026
Unprompted review
Broadband: Oops! They Did it Again
I moved my broadband and landline to Sky. They failed to 'port' my landline telephone number despite trying for several months.
I later moved to Vodafone - they successfully ported my landline telephone number.
Today I moved back to Sky from Vodafone and guess what? They failed to port my landline telephone number AGAIN!
This is a serious problem for me as all of my online banking uses that number. So currently I cannot do any online banking or make any online pruchases!
They have told me it will take up to 7 working days for their 'Back Office" to call me back to discuss the problem!
May 9, 2026
Unprompted review
Reply from Sky
Hi Tarquin
Thank you for taking the time to share your experience.
I’m really sorry to hear about the ongoing issues you’ve faced with transferring your landline number, especially as this has happened more than once. I can completely appreciate how frustrating and concerning this must be, particularly given the impact it’s having on your access to important services like online banking and purchases.
Number porting can sometimes be complex, as it relies on coordination between multiple providers and accurate matching of account details. However, I fully understand that from your perspective, having this happen repeatedly, and after a previous successful port with another provider raises understandable concerns.
It’s also clear that the current delay in getting this reviewed is adding further inconvenience, especially given how critical access to that number is for you. Being advised that it may take several working days for a callback is understandably not reassuring in a situation that feels urgent.
I’d really like the opportunity to take a closer look at what’s happened here and ensure this is being progressed as quickly and effectively as possible. If you haven’t already done so, please reach out to us via our official support channels quoting this review. This will allow a more detailed investigation into the porting attempts and help ensure you receive clear updates.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Nicole
Damion is amazing ⭐️ I was having…
Damion is amazing ⭐️ I was having problems purchasing my phone. He was so patient with me ⭐️ i absolutely loved that he was so calm and patient with me. 🥹❤️ Thank you for all your help Damion ☺️⭐️ You are a star ⭐️⭐️
May 9, 2026
Unprompted review
Damion is an amazing person
Damion is an amazing person. He was very patient with us and explained all the features of the phone. Helped us to understand the contract and everything. Gave us the best advice.
May 9, 2026
Unprompted review
We make such a saving and benefitted…
We make such a saving and benefitted from additional features and services. Sales rep, Peter was amazing.
May 9, 2026
Unprompted review
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