Sky Reviews 

Having problems with our broadband since it was put in in November 25
Had engineers out they say the problem is outside
This morning and engineer came out was at the pole outside and left
We now have no service at all
Just phoned sky Ireland and got put through to a call center in India and was told to call back on Monday as the department i need doesn't work at weekends
They are a total joke please don't touch them for broadband service

The sky customer service is a joke. I actually think they are laughing at their customers. We have a broadband issue, pretty simple really, the inside line /box was broken by dog called customer service which i presume is in India, csa went on with her script of trouble shooting twice before i had to cut her off and by saying i needed and engineer to come out and fix it again like others i was put on hold 4 times and still came back to me asking did i check this that and the other, this was the i evenly said to her i was going to cancel it this was the 26th of Feb nearly an hour on the phone she came back and said the enginer would be out on the 3rd Mar even do i told her i was working from home and i needed it so i told her to take it back because i was going to virgin then she transferred me to the cancelation team who never answered

Usless service keep getting faults no customer service

If i could give minus 1000 stars I would. No broadband since Feb 15th, despite having only signed up a couple of weeks before. Not one of them has a clue whats going on. Quite prompt to bill for the services though despite not having any. Just avoid, the stress, waste of time and APPALLING customer service...

Zero out of 5. They keep charging after you cancel and there is zero customer service. They just ignore you and keep charging after you have switched supplier. I have wasted hours trying to cancel the service to no avail. Stay away

Sky scammers please don’t use this service as I was with them for over five years on a Mobile. I’ve got rid of my contract due to high price hikes and being tried they were trying to tie me up in knots with phone calls past from department department department all their delayed tactics to try and avoid helping me.
I am glad to be away from Sky but please don’t use them they are an awful Service. They shouldn’t be allowed to trade the way they treat customers. It’s disgusting what they’re getting away with it. Please, please please don’t use them.

I was with Virgin Media on there 1GB Broadband, I was getting over 840mb/s over wi-fi on my PC. My contract ended, so I went to Sky, who were offering 1GB also. Big Mistake !!!. Let me inform you - Sky offer 1GB BB BUT!!! thats just directly into your modem!!!... the Router (which sends out your WiFi) that Sky provide is a Wi-Fi Standard: Dual-band Wi-Fi 5 (802.11ac/n/a), and this Wi-Fi 5 (802.11ac/n/a) maxes out at 500mb/s. SO if your paying for 1GB Broadband with Sky, you are not going to get it using wifi (unlike Virgin who supply a router that can give you up to 1GB over wifi). So with Sky, the only way you will get anything even near to 500MB/s even if your paying for 1GB, is by plugging in your device directly to the modem (the box on your wall) with a direct Ethernet Cable !!!! Anything you are using on wifi, will realistically only get up to 400mb/s on a good day !!!!!.

Waiting over a week now to get SIM card ported, keep been told it will be sorted in 24hours and nothing happens.
Desperately customer service have lost days on the phone trying to get this sorted .
Never again .

Ive been with Sky 14 years. A platinum customer. I came out of contract on the basic plan, which I paid €48 per month for. Let me add, currently new customers get the same plan and also one screen Netflix for €18 pm for 12 months.
Anyway my plan went up to a whopping €66 per month (the basic plan with 1 screen Netflix).
When I called sky they could only offer me €48 pm again.
After 14 years of custom, new customers are getting €18 pm on their website for the same thing, I am flabbergasted.
I gave my 31 days notice.
I will NEVER go back to Sky again. Never ever… no customer loyalty.
I am glad to be rid of them.

This is a warning to all customers who are trying to sign up. Don't.
I have tried to sign up to sky mobile today.
Right away I couldn't log into the my sky app as it doesn't recognise Irish eircode.
I have paid an upfront charge for a phone which was taken right away, but told that sky's rules are it takes 14 working day's for a refund. Since I have not actually signed up as I can't I don't have any agreement with them. Possibly the worst customer service I have ever seen in my life. This was me trying to sign up and still can't.

I have Sky Mobile and recently added Sky Broadband.
The Sky technician who installed my Sky Broadband made a typo in my email address. Apparently I now need separate email addresses for each of my sky products. This is absurd. Surely I can have two sky products linked to my one email address?

If I could give zero, I would. We "ve been without internet for a week, I called them every day and the same lies "Issue will be resolved by the evening". I would not recommend them to by worst enemy.
I still have contract with them cause they want me to pay the cancellation fees, even thought it is their fault.
Ridiculous company and customer service! Incompetence beyond belief!

They make it so hard to cancel. It says 31 days notice but lady on the phone would not let me cancel with 42 days notice, said it had to be 31 exactly. Then she put me on hold and hung up. Called again and told if contract ends on March 10th I can cancel anytime in February 10 days before 31 day notice. I emailed a complaint and again was told I can cancel anytime in February so called back in February. A lady told me I would be fined for early termination. I read her the email but she insisted it had to be 31 days exactly. Eventually after an argument and asking for supervisor she finally cancelled. This is just a scam to trick you into staying. Avoid this company.

To be honest, the negative reviews are a joke. I went to the Sky store today and got an iPhone 17 Pro Max on a payment plan with an internet plan. The customer service was excellent—very caring and professional. I received my email confirmation tonight with no issues at all.

I would like to thank Sky and especially the assistant manager, Manny, for the great support. Based on my experience today, the bad reviews really don’t reflect the service at all.

No stars is too good a review. Overcharging since early in the contract, which was eventually resolved after hours of phone calls 2 months into the contract. To resolve they had to restart to contract but advised it will be no problem to finish contract at the original end date. This was denied at the original end date - I had to give lots of information, they listened back to various calls, eventually let me leave the contact which I was fully entitled to do anyway, all sky internal errors one after the other, no apologies, absolutely clueless reps and another 100 euro taken from my account that I was promised a refund on, 4 weeks later I have to call again, refund wasn't even processed. They are as disingenuous as it gets, horrible company. Stay away.

I am beyond frustrated with this company. If I could give zero stars, I would. They are essentially running a legalized scam designed to trap people into paying exorbitant fees.
The "Out of Contract" Price Hike: The moment my initial contract ended, my bill skyrocketed. They started overcharging me nearly double the original rate without any meaningful notice, banking on the fact that I wouldn't notice the jump in my bank statement.
Impossible to Cancel: Trying to get a hold of support is a nightmare. I’ve spent hours on hold, only to be disconnected or told that the "system is down." It feels like they’ve intentionally made it nearly impossible to cancel or even amend a contract just to keep the overcharges rolling in.
Web Design as a Trap: Their website is clearly designed to confuse. For anyone who isn't highly tech-savvy, it’s a total maze. Important buttons like "Cancel Service" or "Manage Plan" are buried under layers of fine print, while "Upgrade" buttons are everywhere.
Aggressive Door-to-Door Sales: To top it off, their sales reps are relentless. They showed up at my door and were incredibly pushy, leaving out crucial details about price hikes and contract terms. They target neighborhoods with older residents who might not know better.
Bottom line: This company preys on loyalty and lack of technical knowledge. Save your money and your sanity—stay far away.

An engineer while installing Sky told me to take the free Sky movies trial, and guaranteed it was automatically cancelled at the end and I would need to call to signup. This wasn’t the case and when I notice it wasn’t cancelled they tell me I miss understood what the engineer said, this is completely miss selling. I asked him many times is it definitely cancelled because I wont be the one watching it so won’t notice if it’s not!

They tried to deduct double the normal monthly amount, which the bank refused because it wasn't the correct amount that I'd pre-approved. Can't log in to mysky because it says I need to get the account holder to do so. I'm the only person on the account. If I want to ring them I have to pay them to do so (they make money from an 0818 number). Tried contacting via whatsapp and was waiting for 4 hours yesterday, only to be told to try again tomorrow. Now waiting 90 minutes today, still nothing. They're dying for me to change providers.

Impossible to get anyone to deal with my issues.
Bounced from one AI chatbot to the next. Worst customer service I have ever received, its 2 days now and I still havent spoken to a human.

Sky taking extra money out of my account every month, when I phoned them all I got was that he would get me on another contract, I said no, I have a contract, and I told him he is not to do that. 52 euro should be taking every month, but In November the took 58, and now this morning they took 59.