Skylord Travel Reviews 

I wish I could give zero stars to Skylord Travel. I purchased flight tickets from the UK to Turkey last October (2019) with Thomas Cook, just before they went bankrupt. The flights with Thomas Cook were cancelled, however Skylord Travel never did me the courtesy to inform me that my flights were cancelled, I had to make last moment purchases and arrangements, and when I contacted them to make a claim for a refund, they informed me that I will receive my money in three months or so. It is now June 2020, 9 months after my flights were cancelled, and I am yet to receive any update from Skylord Travel. All of my attempts to contact them went to pot. I have been kept for hours on their automatic machines before being hang up on. All of my efforts to get back my money, for services I never received have been ignored. I would NOT recommend Skylord Travel to ANYONE and I will NEVER use them again. Skylord Travel were quick to take my money and it came to honouring my customer rights they simply disappeared.

Do not use them. We needed the flights to be cancelled and get a refund and made the request about two months ago which was accepted but we never received the money back. Today after two months I had to request my bank to set a charge back to claim the funds back. They play around a lot when you speak with them but avoid doing what they should.

Mainly two reason for this low rating:
First - it is possible to use the Website without encryption (HTTP)
and this is a NO-GO, as my credit card data would go openly through the internet. Skylord Travel must address this as this is a compliance issue (PCI) that can be costly to them.

Second - not accepting AMEX is a great mistake for a travel business. Many companies require there employees to use the Corporate AMEX card for there travel bookings. Skylord Travel does not notify the customer about this fact, creating confusion and frustration. By the way, the Credit Cards fees can be added to the Booking!