SKYRIM WRIST UK Reviews 10

TrustScore 2.5 out of 5

2.5

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Company details

  1. Watch Store

Written by the company

SKYRIM WRIST UK specialises in crafting high-quality, custom-built Seiko Mod watches. We offer a wide range of customisable parts including dials, hands, bezels, and movements, allowing you to create a timepiece that’s as unique as you are. Each watch is handcrafted with precision and care by our skilled artisans, ensuring that every piece is built to last. Since our founding, we’ve built a loyal customer base by focusing on the art of watchmaking and delivering exceptional service. Our commitment to craftsmanship and quality has led to many customers visiting our store to experience the process first-hand. Whether you’re looking to customise your own watch or explore our latest collections, we welcome you to see the precision and attention to detail that goes into every SKYRIM WRIST timepiece. We offer a one-year warranty with lifetime repair support, and our UK-based customer service team is always available to assist you. Shipping is free across the UK, and our repair services are available for all watches purchased directly from our website. We believe that true quality is built to endure, and our watches are designed to stand the test of time — both in terms of durability and style. Our customers are at the heart of what we do, and we’re proud of the many positive connections we’ve built over the years. Join the SKYRIM WRIST community, and let us help you find or create your perfect watch.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

10 reviews

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Replied to 50% of negative reviews

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Rated 1 out of 5 stars

Crap customer service, thieving and rubbish product quality.

Sent me the wrong watch bracelet (asked for presidential and gave me jubilee instead). So i asked for a return, initially the argued that they couldnt return it which is absurd considering it is their mistake. Once they finally accepted a return after some arguing they made me pay for the return postage. They received the item and told me i would get my refund in around 2 weeks. Its been over 2 months and i have not received any refund so they are thieves. Also the watch mod itself looked so cheap i wouldve returned it on that basis alone.

December 31, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst shopping experience

Worst shopping experience. Their “customer service” is almost non-existent. The watch itself is nice, but you're paying for what you get. However, you'd better hope you don't get a defective piece, because they'll make every excuse possible to make it seem like you caused the issue. The watch was delivered to my house on 01/20. I wore it for the first time to the office on 01/22. After washing my hands, I noticed the watch had stopped working and that there was condensation on the glass. I have two more GMT watches, a Hamilton and an actual Seiko, so I know how to secure the crown properly.
The watch is advertised as 5ATM water-resistant, so washing my hands should not have affected it. I tried to reach out to them right away, but I didn't get an answer for 3 more days. Then I reached out to them through the shop app. Someone responded, requesting information, pictures, and a description of the issue, which I provided, and then they went silent again. So I reached out to them on Instagram, and again, they were engaging, but they gave me multiple excuses for why they couldn't issue a refund or fix the watch. The first was that I was out of the warranty because I took too long to report, which I proved by showing that I had reached out to them immediately, but they didn't respond. I only had the watch for 3 days. Then they said it was human error, and they couldn't do anything for me. I responded that the watch is advertised as 5ATM water-resistant, and the previous person had already agreed to make things right. So they asked me to “meet halfway” and ship the watch back to them, and, for a “small fee,” they would repair it. I did. The watch was shipped via FedEx and delivered to them on 02/05. It is now 02/11, and again, they have not responded to any of my emails. I bought my watch from this vendor because they advertise US manufacturing, so I wanted to support a local business.
Additionally, I dislike ordering things overseas because I want to avoid issues like this, but here I am now with no watch and $300 less in my account. After this issue, I did some digging, and the company does have mixed reviews. Someone in the UK had a similar issue, so if you do buy a watch, you'd better hope it doesn't have issues; they will give you the runaround and won't help you.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Received wrong product. No Contact

Received wrong product. Quality poor. Made multiple attempts to reach someone through email, online form, phone. No return message. Website has return policy, no contact. SCAM! Do not buy from this business.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I wanted a watch that felt refined but…

I wanted a watch that felt refined but didn’t come with a luxury price tag, and this hit the mark perfectly. It has that calm, well-made look that works in any situation, and it’s comfortable enough to wear all day. You can tell the brand really cares about what they produce, and that makes the watch even more enjoyable to own.

January 6, 2026
Rated 1 out of 5 stars

bought a watch from this company

bought a watch from this company, but it was too big. I immediately emailed them and was told they are not responsible for return shipping, so I had to pay $20 out of pocket.

I was actually planning to purchase another watch, even though their prices are higher than other places, because I wanted the full experience. Unfortunately, this turned out to be the worst experience instead.

I’m hoping to receive a full refund. If not, I will return to leave another negative review. I also have a video showing the watch is in perfect, original condition.

December 31, 2025
Unprompted review
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Rated 2 out of 5 stars

Very Disappointing

poor. you can get much better for the price. Tried to contact customer service after watch didnt match description but no response.

Considering what ali express brands like San Martin can offer at the same price point its insane.

January 2, 2026
Unprompted review
SKYRIM WRIST UK logo

Reply from SKYRIM WRIST UK

Dear customer,
Our customer support team has already reached out to you. Please kindly check your email inbox, as well as your spam/junk folder, in case our message was filtered.

If you still can’t find our email after checking, please feel free to contact us here again and we’ll be happy to assist you further.

Rated 1 out of 5 stars

Ignore

, I have received my watch, but unfortunately the bracelet pin hole on the last strap is damaged.

I have emailed your customer service several times regarding this issue, but I have not received any response. I am concerned as to why my emails have been ignored.

I would appreciate an urgent response and a resolution to this matter.

December 21, 2025
Unprompted review
SKYRIM WRIST UK logo

Reply from SKYRIM WRIST UK

Dear customer,
Thank you for taking the time to leave your review. We’re truly sorry to hear that your experience has not met expectations.

We’d like to clarify that we did receive your original email regarding the issue and have replied twice in an effort to assist you. Unfortunately, we did not receive any response to those messages.

At the same time, we also received emails from a different email address than the one used for your order. We replied to those messages as well, asking for additional information to help us verify ownership of the order, but we did not receive a reply there either.

We’re actually glad to be able to connect with you here, as it finally gives us a chance to move forward and help resolve this matter. Could you please confirm whether you received our previous emails? We kindly suggest checking your spam/junk folder and your email settings as well.

Once you confirm that you’re able to receive our emails, please contact us again and we’ll be more than happy to assist you. Please rest assured that all SKYRIM WRIST products are covered by a one-year warranty and lifetime free repair service, and we’ll do everything we can to make this right.

We look forward to hearing from you and resolving this together.

SKYRIM WRIST Support Team

Rated 1 out of 5 stars

AVOID.....purchased a watch,bracket…

AVOID.....purchased a watch,bracket fell apart after a week. Now hands have fallen off. Three e mails to the company all ignored. Save your money.

December 11, 2025
Unprompted review
SKYRIM WRIST UK logo

Reply from SKYRIM WRIST UK

Dear customer,
Thank you for bringing this to our attention, and we’re truly sorry to hear about the issues you’ve experienced.

We’ve checked your details and found that your order was placed in May on our US store. Since our UK store has only recently launched, we’ve already contacted our US support team, and they will reach out to you very shortly.

Please rest assured that all SKYRIM WRIST watches come with a one-year warranty for any quality-related issues, and we will make sure your case is properly taken care of.

Thank you for your patience — we’re here to support you, and we will ensure this is resolved.

SKYRIM WRIST UK Support Team

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Rated 1 out of 5 stars

AVOID Scammers.

AVOID Scammers.. send defective item and than ignored emails trying to get the issue resolved

September 16, 2025
Unprompted review
SKYRIM WRIST UK logo

Reply from SKYRIM WRIST UK

Official Response from SKYRIM WRIST

We take all feedback seriously, but after carefully reviewing our records, we found no order or contact history from this individual. We also reached out via email requesting an order number or verification details, but received no response.

This review is not marked as “Verified” by Trustpilot, meaning it is not linked to a genuine purchase or experience.

SKYRIM WRIST is a legitimate business with a physical studio in the United States and a verified UK after-sales service location. Every watch we sell is hand-assembled by our own craftsmen, not dropshipped or outsourced.

We remain committed to transparency and invite any real customers to reach us directly at skyrimservice@skyrimwrist.com
for support or verification.

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