SkyTab Reviews 

396
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly approach, finding products and services easy to use and efficient. Reviewers consistently highlight excellent customer support, noting quick responses and comprehensive assistance with setup, troubleshooting, and business improvement. However, some customers reported the product felt outdated or had too many steps for quick transactions, with occasional limited capabilities for certain business types. A few also mentioned difficulties reaching customer service or sales, experiencing long technical support queues, or issues regarding contract terms.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting exceptional service from individuals... See more

User experience

Customers had positive experiences with user experience, finding the systems easy to use and set up, with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Product

Users describe positive interactions with the product, with many reviewers expressing satisfaction with its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eric has been absolutely fantastic from start to finish! He made the whole process of getting our new card machine effortless. He’s incredibly welcoming, easy to talk to, and always quick to respond t... See more

Company replied

Rated 5 out of 5 stars

My experience with SkyTab has been mostly pleasant. There have been some hiccups due to some limited capabilities since I have a food truck and not a full service restaurant, which this platform was... See more

Company replied

Rated 5 out of 5 stars

Set up with steve last week . What a easy process it was , everything discussed and showed me everything in idiot terms lol . Never felt pushed into anything like with other hard sell suppliers we h... See more

Company replied

Rated 5 out of 5 stars

We have been using the sky tab / shift card machine now for a week or so & I must say its easy to use once you get used to the different layout. Payments are made quickly :). Also I love the new fu... See more

Company replied


Company details

  1. Eftpos Equipment Supplier
  2. Business to Business Service
  3. Card Processing Service
  4. Payment Service

About SkyTab

Written by the company

SkyTab is Shift4's next-gen, all-in-one point of sale and restaurant management platform.

Packed with cutting-edge technology to boost your bottom line and deliver five-star guest experiences — from front-of-house to back-of-house and everything in between, our super-charged tech is ready to serve.  

Features include:  

  • Online ordering
  • Mobile ordering & payments
  • Reservations & waitlist management
  • Customer loyalty program
  • Labor management
  • Reporting & analytics
  • InCharge mobile app
  • Marketing tools
  • Third-party integrations

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

396 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(396)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
eric

Rated 5 out of 5 stars

Eric Shackleton is my knight in shining…

Eric Shackleton is my knight in shining armour! He made the whole process of moving over to this machine so easy and has handled any issues I've had. Something was recently removed from the terminal due to an update this weekend and first thing Monday morning Eric got it reinstated for me. He goes out of his way to help me.
The machine is easy to use. I don't like white screen and the blue button is a bit thin now but otherwise everything is all good and Eric also gets 5stars!

March 23, 2026
Unprompted review
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Reply from SkyTab

Thanks for the kind words - we're happy to hear that your experience has been seamless from start to finish! We appreciate your support.

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Rated 5 out of 5 stars

Cae Du campsite

Eric was very good at explaining how the card terminal worked

January 10, 2026
Unprompted review
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Reply from SkyTab

Thank you for your feedback. We’re glad to hear everything was clearly explained and that you felt confident using your credit card terminal. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Thanks Eric for your support

Many thanks to Eric Shackleton for our new card machine at Arthur Day Electrical & Tv. Eric has been very helpful and I wouldn't hesitate to recommend.

February 23, 2026
Unprompted review
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Reply from SkyTab

Thank you for your feedback. We’re glad to hear you’re happy with your new credit card device. We appreciate your recommendation and your trust in Shift4.

Rated 5 out of 5 stars

Excellent service fitting a new Pos…

Excellent service fitting a new Pos Till system . Would Highley recommend Eric and his team to anyone wanting a reliable POS till system .

Springhead Park Golf Club

January 19, 2026
Unprompted review
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Reply from SkyTab

Thanks for the recommendation! We're glad to hear you've had a great experience with SkyTab.

Rated 5 out of 5 stars

Thanks to Eric Shackleton for help and…

Thanks to Eric Shackleton for help and support during the switchover of payment machines.

January 26, 2026
Unprompted review
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Reply from SkyTab

Thanks for sharing your experience! It's great to hear that our team made setup seamless for your business. Welcome to the SkyTab family!

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Rated 5 out of 5 stars

Eric has always looked after us with…

Eric has always looked after us with card machines here at The Bulls Head. Got us the new card machine quickly and it was easily set up. Mo problems with connection and so far everything is super quick and not had any declined payments or dropped connection issues.

November 17, 2025
Unprompted review
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Reply from SkyTab

Thanks for sharing your experience! We're happy to hear that our team made setup smooth and easy for you.

Rated 5 out of 5 stars

Amazing service!

I’ve recently had a terminal installed at my clinic - Esthetique by Dr S in Huddersfield. Eric was beyond helpful! Answered any question I had and the service was so fast and efficient. Couldn’t recommend more!

October 21, 2025
Unprompted review
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Reply from SkyTab

Thanks for the kind words! It's great to hear that our team provided top-notch support and service to your business. We appreciate the recommendation!

Rated 5 out of 5 stars

Great Service

Eric made sure I got the card terminal on time, helped set it all up and made sure it was all working okay. I recommend him to all businesses.

Red Dress Ltd

November 17, 2025
Unprompted review
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Reply from SkyTab

Thanks for the kind words! We're happy to hear that our team provided excellent service. We appreciate your support!

Rated 5 out of 5 stars

Moved over to skytab about a month ago…

Moved over to skytab about a month ago and not got a bad thing to say
Had the pleasure of eric guiding me through everything step by step not once did I feel I had to go with this company genuine bloke he went out his way to help me... the machine works wonders for our football club no hidden fees no scams was a pleasure doing business

October 9, 2025
Unprompted review
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Reply from SkyTab

We're thrilled to hear that our team made setup seamless for you! Welcome to the SkyTab family — we're here whenever you need us.

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Rated 5 out of 5 stars

Eric has been absolutely fantastic from…

Eric has been absolutely fantastic from start to finish! He made the whole process of getting our new card machine effortless. He’s incredibly welcoming, easy to talk to, and always quick to respond to any questions. It’s been such a pleasure working with him — his professionalism and friendly approach really made a difference. We’re all set up with our new machine, and the transition couldn’t have been smoother. Thanks, Eric, for making everything so easy!

October 12, 2025
Unprompted review
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Reply from SkyTab

We're thrilled to hear that our team made setup so smooth and easy for you! Thanks so much for the feedback — we appreciate your support.

Rated 5 out of 5 stars

My agent (Eric Shackleton) has provided…

My agent (Eric Shackleton) has provided a great Customer service. I would definitely recommend him to anyone thinking of changing their tech provider , Eileen Smith (Kingfry fisheries )

October 16, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Thanks for the kind words! We're happy to hear that our team provided quality service and support.

Rated 5 out of 5 stars

Massive thanks to Eric Shackleton

Massive thanks to Eric Shackleton
I’m usually set in my ways and don’t relish the thought of change with card machines etc , but I took the plunge and was guided step by step on setting up this great new skytab machine.
It seems that Eric knew the machine like the back of his hand and when I had questions he took me straight to the part of the menu and solved everything!
After only 5-6 days I now feel very confident using the new machine with the knowledge that the wonderful Eric is only a phone call away if I have any issues.
Also I’m very happy with the deal I have got from shift4 on fees etc
Thanks again
Lee (Grand Designs)

October 15, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Thanks for the kind words! It's great to hear that our team provided top-notch service and support.

Rated 5 out of 5 stars

We have been using the sky tab / shift…

We have been using the sky tab / shift card machine now for a week or so & I must say its easy to use once you get used to the different layout. Payments are made quickly :). Also I love the new function where you can actually email the customer that has ordered over the phone a copy of the payment slip directly from the machine. Great customer support & service provided by Eric Shakleton

September 23, 2025
Unprompted review
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Reply from SkyTab

Thanks so much for the feedback! It's great to hear that SkyTab has been working well for your business.

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Rated 5 out of 5 stars

Fantastic Service!

We had a great experience with Eric during our card terminal exchange. Eric was professional, attentive, and took the time to understand our needs. He provided clear guidance and was always available to answer questions, making the transition smooth and hassle-free. Thanks to his efforts, our new terminal was set up quickly, allowing us to operate without interruptions and also with some cost savings!

August 15, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Thanks for the kind words! We’re glad our team made the setup process seamless for your business. Welcome to the SkyTab family!

Rated 5 out of 5 stars

Easy and simple

Eric has been really helpful in providing assistance whenever we’ve required it. We were hesitant at first to get a card machine, but when Eric explained how things works and how useful it can be we didn’t hesitate to get one. So far everything has worked really well and with ease.

August 12, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Thanks for the kind words! It's great to hear that setup was smooth and easy. Glad to hear SkyTab is working well for your business!

Rated 5 out of 5 stars

5 star service

Eric has given us a fantastic service for our merchant terminal. He was productive and always there whenever we rang.
I'd highly recommend Eric and his services. Top man.

July 1, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

We're happy to hear that our team made setup smooth and easy for you. Thanks for recommending SkyTab!

Rated 5 out of 5 stars

I’ve been dealing with Eric Shackleton…

I’ve been dealing with Eric Shackleton for years, always given me the best deals at HAIR by Sally Pettafor wouldn’t go anywhere else !

Thankyou Eric 😁

August 1, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Thanks for the review! We’re grateful to have you as part of the SkyTab family.

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Rated 5 out of 5 stars

Fantastic support

Eric has supported us with our CAD terminals for many years, consistently demonstrating professionalism, approachability, and outstanding support. He removes the stress from any situation—whether it’s transitioning to a new provider or managing annual compliance checks—and is always available to answer questions. His dedication makes my job significantly easier, and he consistently goes above and beyond to support me.

August 4, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Thanks for the kind words! We’re glad to hear our team delivered top-notch support and service to your business.

Rated 5 out of 5 stars

We have been with Eric now many years…

We have been with Eric now for many years who has always given us the best advice and assistance. If you need a card machine with great service and price don't hesitate and contact Eric.

July 25, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Thanks for the kind words, David! We’re lucky to have partners like Eric delivering top-notch service and support. Glad to hear SkyTab is working well for your business!

Rated 5 out of 5 stars

Good morning I’ve now been with Eric

Good morning I’ve now been with Eric for many years now and what a tremendous guy he’s so happy and looking after you with your sale and after allways helps you with anything I couldn’t go with anybody else thank you for my buisness runs so smooth with you Eric

July 16, 2025
Unprompted review
SkyTab logo

Reply from SkyTab

Matthew - Thanks so much for the kind words! We're proud to support you and keep things running smoothly. We’re grateful to have you as part of the SkyTab family!

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