Skytv Reviews 15

Absolutely incompetent.

They messed up my connection when I was moving, even though I told them twice and they confirmed the correct date was in their system. I still ended up without internet for a full week because the transfer was never done. The network provider later confirmed that no transfer request was ever submitted by the ISP. Of course, they still charged me for the full month.

Then they messed up again when I cancelled the contract. They sent the return bags to the wrong address and then charged me a penalty for not returning the equipment — without even telling me they had sent anything.

When I called them to fix it, they finally sent the return bags to the correct address. I returned the equipment immediately. Now they’re claiming they never received it, even though I have the tracking details (which I’m very glad I kept, as I expected this would happen).

Now they’re telling me I should deal with a third-party debt collection company they hired to recover money from me.

Completely incompetent, dishonest, and stressful to deal with.
Never sign up with this company!

Been a customer since telstra no problem since sky nothing but no need to reinvent the wheel with another negative review. Just informed them to terminate the service., see how long that takes

We've been customers for 18 years. Why we never stopped I can't tell. Not only a big monthly bill but unresolved trouble with the decoder. Try query it and get a long email with a string of 'instructions' to rectify the issues which did not resolve painful issues. Now that we finally canceled they keep promising to send a return bag for the ancient decoder. That too, was just EMPTY promises, the bag and E-label to return never arrived. E-Waste disposal was out of reach without a car.... totally ridiculous and useless to get anywhere with this company

I have been with sky for over 25 years. Spent heaps of money with them over this time. At one stage we had 3 decoders. Not once have we ever been offered a discount or any perks with them. They have never let us know when they get a new decoder in. Had the huge decoder box for years before a friend told us that they have new ones.We have spent money to buy remotes and then had to return them. We love the channels on here but geez they really need to make offers to long term customers not the ones that just sign up. Up your game sky tv

I can stream any other app, I mean any other app and it streams just fine. Sky sport now - sucks a**. Honestly. Message to Sky NZ - DO us all a favor and let some other organization stream sport in NZ please.

Rang sky almost 5 times to try and join and set up installation. Firstly customer service is hopeless, the Phillipino accent is so strong that it’s hard to understand what’s what. Then finally got it sorted and had a technican turn up in a BMW asking us where the cables were, hello that’s why we booked you to install everything. Then he takes off and tells us to book another technician so we do do after arguing with customer service coz none of them could understand what needed doing. Finally booked another technician and he called but didn’t leave message as to who he was, I called number back no answer, called next day a guy picks up and I asked who and why I got a call from this number, all I got was “huh” and then he gave me a oh I can’t come coz I’m busy with 3 other jobs, so rude and no priority for first time customers. He didn’t know how to speak to customers was rude and didn’t offer another day, he just hung up so now I’m sitting on the phone calling customer service for the last 30 minutes being the 24th caller in the que. no wonder sky reputation has gone due to the lack of communication customer service and pride in their business.

We have been sky customers here in NZ for over 10 years, before that we were sky customers in the UK.
The services offered in NZ are shocking. If you don’t pay a fee you have to return the box and there are no free Chanel’s through the service. In the UK there are free channels. The basic service is over priced and all good channels are an extra package taking making the service over priced and not good.
Recently we have had intermittent service and thought it could be weather but the service has been totally gone now for around a month maybe a little longer. I rang sky to arrange for someone to come and fix it. They arranged for someone to come on a Saturday afternoon, I stayed home all day no one showed up. I tried calling calling times were to long so when I did eventually get through a lady told me it was rescheduled to a Tuesday when no one is home and then rescheduled again to Christmas Day and she went on to say oh but no one works that day in NZ. Firstly no one rang to say they had to reschedule from the Saturday because if they did I could have told them a day some one would be home. Secondly surely I’m even if the call centre is over seas the bank holiday dates should be removed from them to book. I asked for my complaint to be taken up to a manager and I am yet to hear anything back. She also rescheduled someone to come today (20/12) between 8:00 and 16:30 and she took my number to make sure the service guy had the right number to call to let me know when he was on his way. I waited all day, no phone call to say he was on his way or to say he had to reschedule. So again sky have let me down and I am still being charged for the service and if I want a credit I have to call them once it is fixed at a possible 30min wait each time. I asked that someone call me when it was fixed but that question was unanswered and I live in hope a manager will call me.
Skys service is poor and they TV options and costs are terrible and they can’t even compete with new platforms out there. I think it’s time to cancel Sky.

I was offered a package deal which I happily accepted but they can't even activate my account. The technician showed up without calling first which Pissed me off as I was resting for work. He also left before setting it up. Customer service was no help and didn't have the experience to resolve the issue.
Not worth the hassle in my opinion.

Needed a replacement box and remote, they couriered it to the incorrect address! Actually 2 different addresses! we did not receive it .. and then spent hours on the ph trying to explain what had happened and they kept saying but you’ve received it .. even though the address was not the same as on the account..and it was our fault as we had addressed it incorrectly ..go figure 🤔… terrible customer service !!!

My dad who is 93 moved house from auckland to taupo as he had sky tv we decided to sign up to sky broadband plus he wanted a landline they got the internet going but couldn't get his landline after spending hours a hours talking to so many people they could not get a landline the people you talk to are not capable they don't no wat they are doing you speak to people in the Phillipines so we canceled the broadband went to spark stood at the counter sighed up and it was up and going in two days sky is disgraceful now to top it off 3 months later they just stopped his automatic payments for his sky tv and threatened to cut it off so another hour on the phone they say it's his bank wat a load of bull off to the bank as I thought nothing wrong with the bank set up also wen we canceled the broadband they sent courier bag to return the modem to silverdale they now say they haven't got it and are charging him they are the most frustrating inefficient pack of no hoppers they should be taken to court and find

Sky TV have been terrible to deal with.
Closing a deceased estate account has been a nightmare.
Because of their inept customer service delivering a courier bag, Sky then sent account to Baycorp.
Disgraceful and will never use Sky or recommend to anyone else to use. Good there are many more streaming options to use now.

Broadband... we'll be changing providers... twice we've had connection/line issues and both times all I've needed Sky staff to do is load a support ticket through to the local line company to get it sorted.

First you call the broadband support team and explain, they transfer you to the broadband something team where you have to explain again, and then if you're lucky enough you get transferred to the NZ based support team where you then have to explain again... but at least at that point something might happen right? .... well no, not really...

Last time I rang on Sunday afternoon, it took 24 hours and three calls to get the support ticket through to Tuatahi Fibre which meant the tech team visit was pushed out a day and they weren't on site until Tuesday. The issue was with a construction company working next door who had damaged the cable under the road. Tuatahi Fibre were great though and had us back up and running within 24 hours (they'll get 5 stars from me).

This time I've spent about two hours of my life which I'll never get back on five different calls to SKY and despite numerous assurances (even by the NZ based support/tech team leader who I was lucky enough to speak to) - the line company STILL does not have a ticket after 48 hours and despite SKY telling me it was sent to them 4 hours earlier. I asked to speak to the team leader again but totally got the brush off, was told they'd get him to call me but of course he hasn't.

Terrible communication and processes make it really difficult to get issues fixed. Then they blamed the line company for not giving them access to their booking calendar so SKY could load jobs directly. Why would they? With incompetency displayed for all to see, I can completely understand why they wouldn't let SKY staff near their systems.

This company is appalling, the communication, the cheap foreign labor crew with no customer service skill on selling, they get nervous because they cannot answer your questions, they thought you can get the deal and its done, as for us westerners we don't tolerate demonic liars, they gave my first billing early, I signed up for my deal, now they want me to pay double the amount before the due date, fake name Tilly gave me excuse, keep this up, Sky, I will be breaking my contract with you soon and reach out to the Commerce Consumer Telecommunications, Sky are ambitious, luring people in with their false advertising

My parents were told that Sky would be installed between 12 and 4pm so they waited all day and nobody turned up! When they contacted Sky to ask why they were told they had tried calling, which is a lie because they have caller ID and voicemail and there were no messages. Trying to get through to someone who can actually help is impossible!

Sky disgusts me and they should be fined for their monopolistic extortion of the NZ market!!! They have a monopoly of the V8 Supercars (V8S) in NZ. V8S online streaming option 'Superview' is blocked in NZ. Our only option is to watch V8S on Sky, but in order to do that we are forced to buy their other content packages that we don't want or need. This is anti-competitive and EXTORTIONATE!!! To put it another way, imagine there is only one store in NZ that sells pants, however theres a twist, this shop will only sell you a pair of pants if you also buy a shirt. This is exactly what SKY and V8S are doing to the NZ market. We are being screw*d. Although I have a subscription, I can't watch Sky at my bach unless I pay more. Sky's content is old and forever on repeat...over and over. If you want to watch a decent/recent movie you have to pay again at box office. Sky deleted National Geo a few months ago but no reduction in fees for that package??? When customers signed up to pay a certain amount for certain content, then they remove some content, then customers are not getting what they paid for = rip off!!! Sky was sold to NZ as add-free content but now there are more adds on Sky than regular TV??? I can subscribe to Netflix, Prime Video, and Neon for less than $40 per month, the content is so much better, aand I can watch from home or the bach without having to pay again. Bye bye Sky, you're quite pathetic and well behind the times. Cancelled both subscriptions and you will never see another dollar from me. Only a matter of time before the rest of your customer base wakes up to you rip-off approach to the NZ market!!!