Slade's Garden and Building Supplies Reviews 

Everything was delivered exactly on time and placed where i wanted them. But one pallet had at least half of the slabs chipped. Luckily we needed just 100 of the 120 i bought. Some chipped slabs had to be used against the grass edging to hide the chips.

Never been with slades before so when started looking for garden slabs the price was the first thing I noticed very reasonable and exactly what we wanted then when we got to ordering them you made very clear and easy and thirdly you kept us informed on what day and the carriers who were delivering them as i said first time I have used you and definitely will be using you again and will definitely be recommending you to any body that ask me for a good garden centre that delivers PS nice little touch having no delivery charge. Around brilliant.

Exactly what I ordered fair price on time delivery

Wouldn't recommend to be honest, ordered 3 packs of 30 600x600 patio slabs.

They arrived late with no updates or tracking number while i waited, they eventually came but only 2 packs could be delivered as Slades had put the third pack on a pallet rated for 500kg (30 slabs weighs around 900kg) so this pallet had collapsed, slades had then put this broken pallet onto of another pallet of the same type which also collapsed so the delivery company had to take it back to their depot and put the two broken pallets onto a suitable pallet and delivered the next day. As a result, in this pack i had a broken slab and a chipped slab due to the pallets collapsing under the weight of the pack of slabs.

On the other two pallets, i had 9 chipped slabs.

So in total i have 11 damaged slabs and Slades are refusing to replace any slabs, i have even said that i can use some of the chipped ones on cuts so have just requested that i am sent 5 replacements which seems reasonable to me, especially as 2 were literally caused by their own negligence and incompetence. The others are just accidents/ imperfections but over 10% of my order being in poor condition seems excessive.

Items I ordered were delivered with care.
Only point of improvement could be to send out emails when products are out for delivery and sharing delivery instructions with the delivery team

Great service , 4 paving slabs in the pack arrived broken but were refunded with no problems.
Can definitely recommend.

Delivery was on time. We were going out at a certain time. Delivery driver was informed and made the effort to get there on time, perfect.

Everything went as expected - website worked well & the delivery driver couldn't have been more helpful

Communication was really clear throughout, with a clear delivery window/ time given on the day.
The stones were intact. Even had a spare one..!
Delivery driver was helpful and very friendly.
Would recommend. Not laid the stones yet, but they look fab.

★★☆☆☆

I ordered around £750 worth of patio slabs from Slade’s Garden and paid £50 for next-day delivery. I appreciate that I placed the order after their cut-off time, so I was expecting delivery the following day. Unfortunately, the slabs didn’t arrive for the following three days.

I emailed and called multiple times and was repeatedly told that the order was out for delivery. It eventually became apparent that the delivery was being handled by Palletways, so I contacted them directly. I was then told that, due to delays within their network, there was no realistic prospect of the slabs being delivered for several more days.

This was particularly disappointing because Slade’s had the product at a better price than I could find elsewhere, and I genuinely wanted to buy from them. The £50 delivery charge was refunded promptly when I raised the issue, and I have to say that the women I dealt with in the office and by email were lovely, responsive and helpful throughout.

Unfortunately, refunding the delivery charge doesn’t solve the underlying problem when the reason for paying for next-day delivery was to actually receive the slabs when promised. After several days of chasing with no clear delivery date, I eventually had no choice but to cancel the entire order and collect the slabs from B&Q the following day instead.

I’ve been informed that my full refund has now been processed, so I’m just waiting for the funds to clear back into my bank.

Overall, a really disappointing experience. The staff I dealt with were great, but the delivery arrangements and communication around the delivery were not. It’s a shame, because the price was good and I would have happily used Slade’s Garden again if the delivery had been handled properly.

Great price free delivery and really helpful driver who placed pallet exactly where I wanted it with his palletiser.

I thought I ordered 40mm x 80mm cobbles stones but when I received smaller sizes in the end it did look lovely I was happy with it

Excellent sales and after sales service. Regular updates on the order and transportation. The patio slabs we bought were of excellent quality and true to advertisement on Slade’s website. They arrived promptly considering they were crossing the country, and all were intact. Would definitely use Slade’s again.

Fantastic service, few days delivered, everything perfect.

the delivery was delayed 3 day in row which I had to stay at home. the crate was loaded on and off the delivery lorries resulting in it being broken. 2 pa;;etts were placed underneath the crate but these too became dilapidated. 2 of the slabs were broken and one was missing (I only recd 53 whole slabs) Sp overall one star is probably a compliment.

Got what I wanted, when I wanted it and delivered to my door. Good price too. Used Slades before and will use them again.

Product as advertised good quality great price and delivery was good and quick would recommend this supplier

Purchase was easy and the product was as described. Issue was delivery with minimal warning of delivery. I had no delivery date given and was only messaged on the day of delivery, luckily we were home or we could have been charged £75 for non delivery. Whether this is an issue with the courier as I had no delivery code so could not check on the courier website

The items were not delivered on the day notified and it was very inconvenient for me waiting inside all day when I could have been working. Pellet of paving were delivered the next day. The Driver/courier was very helpful and polite. And he placed the pavings in a convenient place for me. Paving slabs were in good condition.

Quality materials . Delivery perfect