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See what reviewers are saying

Rated 5 out of 5 stars

First time purchasing online from this boutique. Love the dress fits perfect great lightweight material. Ideal for the summer. Delivered on time. Will definitely purchase again.

Rated 5 out of 5 stars

I had to contact customer service as my parcel didn't arrive due to a fault in the system. I was really worried I wouldn't receive my 21st birthday dress in time. Casey was extremely helpful! She rea... See more

Rated 5 out of 5 stars

The dress is beautiful! I'd received so many compliments. I ordered two different sizes just in case and made a return to send one back. I was intially sceptical on the returns process being my first... See more

Rated 2 out of 5 stars

Ordered my dress over a week ago and still had no updates on delivery what so ever I need this dress for 2 days time! I was told that my order was due for dispatch yesterday and will be delivered eith... See more

Company details

  1. Women's Clothing Store

Information provided by various external sources

Hot, Fierce and Sleek fashion trends for women.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
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3-star
2-star
1-star

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Rated 2 out of 5 stars

Item not received

Ordered my dress over a week ago and still had no updates on delivery what so ever I need this dress for 2 days time! I was told that my order was due for dispatch yesterday and will be delivered either today or tomorrow and I still haven’t hear nothing. I’ve emailed again as I’m really wanting the dress but still waiting for a reply

May 25, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered my outfit on the 15th of…

Ordered my outfit on the 15th of february for a night out on the 19th got the faster delivery i paid £70 and still received no outfit, emailed the company and still not received anything back at all.

February 20, 2022
Unprompted review
Rated 5 out of 5 stars

Super cute dress!!

Super cute dress!! Small sizing accurate. I’m 5’2” I ordered a small. Stretchy material

January 24, 2022
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Reply from Sleekone

Hi Khaliah!

Thanks so much for your lovely feedback🥰 I am so happy to here you love your dress and we truly appreciate you😘xx

Rated 1 out of 5 stars
Sleekone logo

Reply from Sleekone

Hi Rachel,

I have just checked this for you. It shows your order was delivered and signed on the 24th December at 10.39am via Royal Mail. If you still haven't located your parcel kindly contact us and we can surely help you with this.

Thanks

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Rated 1 out of 5 stars
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Reply from Sleekone

Hi Anastaja,

I'm sorry to hear you still haven't received your order. Your parcel tracking number shows it was delivered on 15th December at 11.50am.

If you still haven't located your parcel. Please contact us so we can help investigate further to locate your parcel. We can surely help you.

Kind Regards

Rated 5 out of 5 stars

It fits perfect

It fits perfect, true to size and super cute

January 6, 2022
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Reply from Sleekone

Hey Kenya,

We're so happy to hear you love your outfit and it fits nicely! Thanks so much for your lovely feedback🥰 We really appreciate you xx

Rated 1 out of 5 stars

ACCUSE customers of wearing clothing when only been tried on !

Ordered two different outfits which came separately. First one I tried on and put straight back in the packaging and sent it back. Three weeks later I received an email ACCUSING me of wearing the item, washing the item and it smelling off perfume and had the item sent back ! THE CUSTOMER SERVICE IS DISGUSTING ! I had replied to the email several times and had no response since! .I never worn the item let alone washed it ! It smells brand new ! The company are thief’s they send products out without any tags and then try to accuse items being worn so they do not have to refund. I sent my second package back couple weeks ago and have had no response to. I’ve now involved trading standards so buyers be aware ! LOOKS LIKE EVERYONE GETS THE SAME RESPONSE ! Accused of wearing the items ! SLEEKONE YOUR IN FOR A BIG SHOCK I will not end this until I’m given my refund. SLEEKONE could you please explain to the public why you accuse EVERY customer of wearing the items they’ve purchased from your company ? And refuse a refund ? Bit coincidental wouldn’t you say looking at all the reviews !!!! Could you also explain why as a fashion retailer you do not put tags on your clothing ??? Is that so you can accuse every customer of wearing the item and refusing them a refund ? Again sounds coincidental? A SCAM to rip people off ! Lastly why are your products made so poorly and out of thin cheap material, not true to size and then over-ally priced !! Trading standards are going to be in contact !!!!!

December 14, 2021
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Reply from Sleekone

Hi there,

We understand although you may not be happy with the outcome unfortunately we cannot refund items not in it's original condition. Any item returned as sent we will be happy to refund. If you could kindly contact us on your second return, we'll be glad to help you with this.

Thanks

Rated 1 out of 5 stars

Do not order from this company

I ordered a dress for my daughter but it was too big. I emailed them to ask if they done had a smaller size. They didnt. The dress had an uneven hem and looked nothing like the picture however was too big. I returned it in the packaging with labels. I received an email saying they could not refund this as it was worn, scented and washed! (It appears they have used the same excuse to another customer!!) I genuinely thought at first they had mixed up my return. The dress was never worn due to the inaccurate sizing it was at least two sizes too big!! It was not washed, tell me how you wash a sequin dress??? I have emailed twice and tried to get a contact number to speak to someone direct. I have informed them I will be reporting them to the ombudsman…and I will. I am disgusted with the false accusations they made. I have pictures of the dress I returned, they say they have sent the dress back to me as they cannot resell it, so I am waiting to see what they return to me. Under no circumstances order anything from this company my experience is they are complete frauds! I would have given zero stars but it did not seem to be an option. I note the previous reviewer has been given the exact same excuse!!

December 6, 2021
Unprompted review
Sleekone logo

Reply from Sleekone

Hi Karen,

Thanks for your review. We understand that you may not be happy with your return outcome. Unfortunately, the item was not returned in it's original condition. We would have been happy to process your refund for any other reasons that are in line with our returns policy. However, this hasn't been the case. Your parcel has been scheduled to be returned back to you.

Kind regards

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS FRAUDULENT…

DO NOT BUY FROM THIS FRAUDULENT COMPANY!!!!!

They will lie against you so you don’t receive your refund!!

I ordered a dress for my birthday and the dress looked nothing like the picture, the material was so cheap and the sizing was completely off. I did not wear the dress for my birthday so I decided to return it. I received an email today saying that I will not be receiving a refund because the item had been worn, scented and washed. I was completely mortified as I returned the item in the same condition I received it with the tag on and the protective strip on the inserted pants! How could it have been worn and washed?!!! They have bare faced lied to not give me a refund. THIEVES! Please avoid, they’re not worth the hassle! You won’t get your money back from these thieves!

December 1, 2021
Unprompted review
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Reply from Sleekone

Hi Tolu,

Unfortunately, we cannot accept returns that have not been sent back in its original condition. It has a clear perfume scent and we cannot resell this to our customers. We would have been able to process a refund if it were sent back unworn. As courtesy, we have said your item will be sent back to you.

Thanks

Rated 5 out of 5 stars

Outfit fit so well

Outfit fit so well, and I got a personalized message from the store, that was so sweet. Will definitely shop again! Soon!

November 9, 2021
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Reply from Sleekone

Hey Nanyamka,

Aww we are so happy to hear you love your outfit and it fits nicely! Thanks so much for your lovely feedback🥰 It's our pleasure and we look forward to seeing you soon! xx

Rated 1 out of 5 stars

My dress is delayed for my party :-(

Hi, I ordered a dress on 29 October, hoping it will be here soon as my party is coming up. It's now over 7 days that was promised and the tracking info was last updated on the 5th November that is still in UK. Please help I need this before my birthday party in 5 days.

November 9, 2021
Unprompted review
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Reply from Sleekone

Hi Bonie!

I just checked this up for you. Your tracking number shows that your item left the UK on 5th November. This means it is no longer in the UK. As it is 9th November your parcel should arrive anytime soon so kindly look out. Please note your estimated shipping is 5-8 working days. Today would be the 8th working day so kindly keep us updated if you still don't receive anything by today ending. If you have any further questions feel free to contact us I'll be glad to help you.

Kind regards
Casey

Rated 1 out of 5 stars

I ordered my dress over a month ago and…

I ordered my dress over a month ago and just got an email stating that it was delayed. I checked and it’s just leaving the UK. Website said 7-10 days, going on almost 2 months and nothing!

September 3, 2021
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Reply from Sleekone

Hi Macarena,

I'm sorry to hear you have an issue with your order. Your customer experience is really important to us. Please contact us and we will certainly help you and take care of this for you x

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Rated 1 out of 5 stars

Not true to size and doesn’t look like…

Not true to size and doesn’t look like the image. Not too sure where straps are supposed to go and almost positive I’m missing a piece as well as many broken or unattached diamonds very disappointed, as this was supposed to be my birthday dress.

June 2, 2021
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Reply from Sleekone

Hi Ashleigh,

I'm sorry to hear you didn't have a good experience with us. If you could contact us we would be glad to assist you with these issues.

Rated 5 out of 5 stars

Shipping was soooo fast

Shipping was soooo fast, dress came and it look exactly like the pictures.. will buy from here again.

May 20, 2021
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Reply from Sleekone

Hey Tahye,

Thanks so much for your lovely feedback🥰I'm so glad to hear you had a good experience with us and hope to see you again soon!❤

Rated 5 out of 5 stars

Great service

Dress came in decent time. When having an issue I got a response from their customer services within the 24 hours, as well as a check in after issue was solved. Dress came just a seen. Loved everything about my purchase!

May 9, 2021
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Reply from Sleekone

Hey Marche!

Thanks so much for your lovely feedback and for shopping with us🤗 I am so happy to hear you had a great experience with us and love your purchase. You are much appreciated and we hope to see you again soon💕

Rated 5 out of 5 stars

Great customer support!

I paid for express shipping and my dress came within 4-5 days! Customer support got back to me in a timely manner and the dress looks really good. They even wrote me a little note which was nice

April 23, 2021
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Reply from Sleekone

Hey Diamond,

Thanks so much for your lovely feedback. So happy to hear you had a good experience with us. We really appreciate you and hope to see you again soon❤😘

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Rated 5 out of 5 stars

The dress I had ordered was beautiful

The dress I had ordered was beautiful. Almost exactly the same as the picture. I'm so glad I ordered it. Thanks, I will be ordering again soon.

April 20, 2021
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Reply from Sleekone

Hey Brittany!

Thanks so much for your lovely feedback, this means a lot🤗 I am so happy to hear you love your dress! We really appreciate you choosing our store and can't wait to see you again soon❤ xx

Rated 2 out of 5 stars

Did not Get My order om time at all

Did not Get My order om time at all. Its been 10 days and im supposed to get it 1-3 days. Hpoefully the customer service is helpful, if not I would give it a 0.

December 30, 2020
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Reply from Sleekone

Hey love,

Thanks for your review. I am sorry that your order did not arrive as we had all planned. The experience of our customers are really important to us and so we do everything it takes to ensure our customers are happy.

It is a shame to hear you were unhappy with the service. Please note it was stated your delivery timeframe can take up to 5 working days excluding public holidays and weekends, which would be at least 7 days over Christmas and the time of your order.

Unfortunately, your parcel had been delayed with the courier over Christmas time. Please understand this is out of our control, with what we could control, we express shipped the same dress to you twice in the hopes it would arrive in time and had updated you every single day on your order. I hope you could see our efforts in doing all we can and hope you would reconsider your review.

If you have any further concerns you would like to discuss please feel free to contact us and we'd be glad to help.


Many thanks
SleekOne

Rated 5 out of 5 stars

Amazing company!

I bought the diamanté dress and literally it’s the most perfect dress ever. I was kind of nervous when buying it because it is kind of pricy and I have never bought anything from here before. But I messaged sleekone and they replied back immediately. I asked if it would be sent out in time and I live in the US. It got here in 5 days! The customer service is amazing and they even wrote me a little note saying happy birthday because the dress is for my birthday. I will be buying again from them soon and recommend the dress because it is such good quality and worth the price!

September 23, 2020
Unprompted review
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Reply from Sleekone

Hey Emma!

Thanks so much for your heart warming feedback🤗 I am very happy to hear you love your birthday dress. We really appreciate you shopping with us and hope to see you again soon❤ xx

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