I received the ChiliPad 1.0 for free from Sleep Me in exchange for an honest review.

I have a sleep disorder that makes me sleep for very long stretches, sometimes days or longer. I've been testing the ChiliPad for over a month now, and overall my experience has been very positive. It's been nice to leave the air conditioning off for the whole room, since I can just cool myself under the covers. That solves one of my biggest issues: wanting a blanket on without overheating.

I do think it needs a bit more cushioning, since you can feel the tubes underneath you. I also looked at the maintenance instructions, and they're a little more involved than I first expected, but overall not difficult or very time consuming. Overall, I think it's the cheapest way to get one of these temperature regulating mattress pads, and I highly recommend it for anyone who's a hot or cold sleeper.

Yhe add to cart does not appear is you are using Brave Browser!!

edit: They did give me the originally promised 20% off, so I upped the review to 4 stars. The website and experience is still pretty bad, but if I get what I expect and everything works out I'll up it to 5.

I got an email promising 20% off the cube, then clicking the link only gave 10% off. I called and Marianne promised to give me the 20% off after my order. I couldn't even add to cart without disabling ad blocker in brave, and I didn't know a full width pad was available. Their website really sucks. I wanted the 2.0, but apparently it can't be in the middle, and even buying 2 leaves a middle gap. I sleep alone so that sucks. So I had to get the old Cube (v1.0) to have it in the middle.

Bottom line it does the job of keeping me cool overnight.
No subscription, easy setup, so far so good. I can’t comment on the durability. I’ve only had it for a month.

This is the 5th water tank Ive purchased for the Doc-Pro...
Lucky that I bought 2 the last time so I didnt have to wait a week for this one...
This is a Crap part on an otherwise great product -

I have been a fan and daily user of Chilipad and sleep.me products for all most over a decade. I can’t live without the ability to keep my bed cold in the summer and warm in the winter. I would definitely recommend all of their products.

Tanzia Heavenwe helped me along the way. She answered ALL of my questions with extreme patience. I made the purchase because of her help.

I also like the ChiliPad product. I’m a returning customer and have had my Cube ChiliPad for many, many years.

This product has quickly become one of the best purchases I’ve made in a long time. Invaluable! If I’m hot it cools me down. If I’m cold it warms me up, it’s like having environmental controls on your bed.
Very very please with this product.

Great product.

A Subsequent call with customer service helped me with settings. That did not help and I was further frustrated. BUT, then I later found that the hose connection was not secure. That finally solved my issues. The unit is working as expected now. Raised to 4 stars. Would be 5 if the initial unit was not defective and had to be returned.

When the product works, it works well. But my experience with quality is DISMAL. I was tempted to give 1 star, but I did experience a brief period of a fully working unit and it was a delight.

When I first got the product, the system would not initiate. The display on the main unit was blank and it would not begin the setup cycle. After much back and forth with tech support, they required me to send the unit back in order for me to receive a replacement. OK, I get it - they don't trust me, but it would have been nice not to have to wait another 2 weeks to use this expensive product.

Well, next unit arrives. First night, it leaked all over my nightstand and floor, but it DID cool.

Then I was given instructions on how to remove air from the system which had apparently caused backward pressure, resulting in the leaking. Following those instructions, the leak stopped happening.

However, the system stopped cooling.

I was quite hopeful that this unit would be a good choice, especially since there is a no subscription requirement. But the frustration level with the quality makes me want to consider other options.

Thank you for not charging a ton for the drain plug key, and free shipping, much appreciated.

Tanez, Tanezia (not sure of spelling) was excellent. Patient, very knowledgeable

The product stopped working and all customer service did was give me instructions on how to buy a new item

The Chilipad 2.0 has transformed my sleep. I love the adjustable temperature setting and have tracked a consistent improvement in my HRV and overall quality of rest and recovery. Highly recommended!

Great company overall. It's an excellent product and they have great after sale support if anything goes wrong. I respect their attitude towards right to repair. I would recommend this company over the competition. Hopefully they never change

I would not recommend this product. It "works" in the sense that it circulates water at different temperatures, but I can't really tell any difference with or without it. The heating and cooling is hardly noticeable. After a few weeks of use, I still wake up multiple times at night hot/cold and have no improvement in sleep score or quality. Save your money, I wish I had.

We have had the Chilipad Dock Pro for about 2 months short of a year now and absolutely LOVE it. While the price was initially high, I was tired of being completely uncomfortable sleeping at night. My wife insists on sleeping incredibly cold, cold to the point she would even open the bedroom window at night in the winter making it just more comfortable for me to sleep on the couch. Now she sleeps with her side set to 60°F and we do not have to spend a fortune on heating and cooling just for her to be comfortable at night.

I myself start off cool but them radiate heat like a human torch but once fully asleep. I would often bundle up with even my head almost covered just to wake a couple hours later with the sheets soaked in sweat. I have my side actually set to 85°F. Not only does it make my side warm and much more comfortable when I initially crawl into bed requiring only a simple blanket, but it then switches to cooling mode to maintain the 85°F and cooling me before I soak the entire half of the bed with sweat.

I initially purchased it as a Christmas gift for my wife and the ordering process as well as shipment was easy and quick. We received ours within a couple weeks even during the end of year holidays. As an engineer in medical devices including designing sterile packaging solutions for medical implants, I can say that the box and packaging were very well designed to protect the product as well as making the unpacking and assembly simple. They also have put thought into ensuring that most the packaging materials were made from easily disposed recyclable materials.

Just to be complete, the main issues we have had have been: occasionally hearing the water flowing if our head is at the entry point of the tube to the mattress, needing to top off the water about every other week which is never noticed until bedtime (Of course it is a good time to add the monthly cleaner/sanitizer/conditioner), and finding a good placement of the actual controller docks with our two huskies that love to somehow squeeze underneath the bed. They constantly are pushing them under the bed making them difficult to reach. I see that the Cilipad website now has the extension hoses in stock on their website and may give those a shot to reposition the docks.

Overall we have been thoroughly impressed and feel that the unit has been more than well worth the money both in our sleep comfort as well as overall quality of sleep.

It is 5 days since i placed the order, so far no information about the order fron chilipad. Not eben an email with the order number or about the shipment.Disappointed

I am extremely disappointed with both the reliability of your product and the way my recent issue was handled by customer support.

I have been a loyal customer since your product first launched and have purchased nearly every model you have released. I have supported your company for years and have spent a significant amount of money on your products because I believed in the quality and value they provided.

Unfortunately, my experience with the newest model has been very disappointing. I purchased it a little over a year ago, and within just six months, the pad began leaking. Thankfully, it was replaced under warranty. However, the replacement pad has now developed the exact same issue.

I contacted customer support expecting some consideration given the circumstances. Instead, I was told that I am now out of warranty, that the replacement pad is no longer manufactured, and that I would have to purchase the new version of the pad at a cost of approximately $1,000.

What is particularly frustrating is that the replacement pad itself has not even lasted a year. Regardless of the warranty period, I feel that a product at this price point should last considerably longer, and I would expect a company to stand behind its products—especially when dealing with a long\-term, loyal customer.

Unfortunately, the representative I spoke with was also not particularly helpful or empathetic. I understand that there are policies and warranty limitations, but there should still be some consideration for a customer who has purchased nearly every generation of your product and is now being asked to spend another $1,000 because a replacement part failed prematurely.

I am asking that this situation be reviewed by a supervisor or someone who has the authority to make an exception. At the very least, I would hope the company could offer a substantial discount on the replacement pad given the circumstance. I would much rather continue being a loyal customer and feel that the company values that loyalty than walk away feeling that I have simply been left to absorb the cost of a defective replacement.

I hope you will take the time to review my purchase history and the circumstances surrounding this issue and offer a reasonable resolution. I have been a longtime supporter of your company, and I would genuinely like to feel that the company is willing to stand behind its products and its customers.

I love my Chilipad and also a big shout out to customer service, they are amazing and were very helpful with an issue I had with the dock. Thank you!
I sleep like a baby now.