Sleepeezee BedsReviews 

1,475
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers frequently praise the comfort and support of the mattresses, noting significant improvements in sleep quality and a reduction in back pain. Many people appreciate the quality of the products, including dog beds, which are described as durable and comfortable. The ordering process is often highlighted as easy and straightforward, with convenient delivery date selection and timely updates. Delivery services are consistently commended for being prompt, efficient, and respectful, with staff often assisting with old mattress removal and new bed assembly. However, some people were dissatisfied with the mattress hardness, finding it too firm and requiring additional toppers, while a few reviewers experienced issues with mattresses dipping or sagging after a short period. A few other people also felt that the Travelodge mattresses purchased were not as comfortable or of the same quality as those experienced in hotels. There were also occasional complaints regarding delivery companies, including missed deliveries and damaged items.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding the mattresses very comfortable,... See more

Quality

Reviewers mention positive feedback about quality, with many describing mattresses as very comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and efficient... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless... See more

Staff

Users describe positive interactions with staff, particularly praising delivery drivers for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

King sized mattress suits me well and my partner who has back problems sleeps much better. Our only criticism is sizing … it’s slightly longer and slightly less wide than our king sized bed. Its depth... See more

Company replied

Rated 4 out of 5 stars

The mattress arrived half an hour earlier than the start of the time window, so we weren't quite ready. The two delivery guys were very helpful and pleasant and waited for us to clear the bedding and... See more

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Rated 5 out of 5 stars

Really pleased with the dog bed from Sleepeezee! We bought the mattress version specifically for use in the car, and it’s been absolutely perfect. It fits the boot well, stays in place, and gives our... See more

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Rated 5 out of 5 stars

Superior Mattress! Absolutely the BEST mattress we have ever had. Beautifully made. Extremely comfortable,supportive, firm mattress. Purchased from Dreams. We don’t feel each other moving around on... See more

Company replied


Company details

  1. Bedroom Furniture Store

About Sleepeezee Beds

Written by the company

  • Held a Royal Warrant from HRH The Prince of Wales since 1985 and supplies the Royal Residences
  • More than 100 years’ experience in handcrafting the perfect night's sleep
  • Every Sleepeezee product is handmade at our factory in Rochester, Kent, where more than 300 expert craftspeople build bespoke beds to our premium standards
  • Supporter of the QEST, MacMillan charities, British Heart Foundation and Ellenor Hospice
  • We have donated more than £100,000 to Macmillan Cancer support
  • You can find a Sleepeezee bed and mattress in one of our independent bed and furniture retail outlets, or in one of our national retailers

  • Contact info

    4.1

    Great

    TrustScore 4 out of 5

    1K reviews

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    1-star

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    4.1

    All reviews

    (1,475)

    133 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Hotel Supreme 1400 BEST!!!

    I must say the Hotel Supreme 1400 is the most comfortable bed I've had - no wonder the Ritz use them. I personally have it on a sprung base, which is how hotels have them. Sleepeezee stopped making sprung bases for domestic use unfortunately, so pick one up from Hypnos or John Lewis - they do make a huge difference! Anyone looking for a mattress get the Hotel Supreme 1400!

    April 22, 2025
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    Reply from Sleepeezee Beds

    We're happy to hear you find the Hotel Supreme 1400 so comfortable! We appreciate you sharing your experience, thanks for the positive feedback!

    Rated 5 out of 5 stars

    A great mattress

    A great mattress, we love the summer/winter surface.

    April 25, 2025
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    Reply from Sleepeezee Beds

    We're happy to hear that you love the mattress and its summer/winter surface! Thanks for your feedback.

    Rated 1 out of 5 stars

    Sleepless nights!

    Recently purchased a Sleepeezee Lasting Memory 1200 pillow top mattress from Mattress Next Day who were absolutely brilliant. However the mattress is NOT. Despite being beautiful at touch it is difficult to turn in bed as it clings to you. Getting in and out is a nightmare as the sides collapse. It’s like sitting in a rice pudding! We are finding you can sleep towards the edge but it won’t be long before one of us falls out as the sides collapse. Such a big disappointment and we are unable to return it. At almost 80 we cannot replace the mattress which is a complete disaster for us.

    May 19, 2025
    Unprompted review
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    Reply from Sleepeezee Beds

    We appreciate your feedback. We understand your disappointment with your Sleepeezee mattress, please contact us at media@sleepeezee.co.uk if you'd like us to review this further for you. Thanks

    Rated 5 out of 5 stars

    Very easy to order, great team, great product

    Very easy to order, prompt delivery, conscientious, polite and helpful delivery team and fantastic product. The best mattress I’ve ever had. Thank you

    April 21, 2025
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    Reply from Sleepeezee Beds

    We're happy to hear that you found ordering easy and the delivery team helpful. We're glad you're enjoying the mattress! Thank you for the fantastic feedback.

    Rated 3 out of 5 stars

    Sleepeezee sensagel

    We bought the sleepeezee Sensa gel mattress which cost just shy of £2000. My wife loves it and I hate it. My issue is that the cooling technology doesn't work, it was cool for the first few nights then it dissipated and now it's just like a regular mattress, it's so soft that it's difficult to turn over and my shoulders ache more than our previous Sealy orthopaedic mattress. My wife loves the softness and she sleeps on her back most of the time. I dislike the softness and sleep on my side...I also think my wife is impressed by the royal seal of approval, I'm not. I was expecting something exceptional for the price and this mattress really isn't.

    May 19, 2025
    Unprompted review
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    Reply from Sleepeezee Beds

    We're sorry to hear you are not enjoying your new mattress as much as your wife is. It can take a few months to get used to a new mattress, particularly if the comfort feel is different from your old mattress. Please contact us at media@sleepeezee.co.uk if you'd like to discuss this with us. Thanks

    Rated 5 out of 5 stars

    Hassle free purchase…

    Easy to order online and mattress delivered on the date and time arranged. Very pleased with the quality and comfort.

    March 16, 2025
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    Reply from Sleepeezee Beds

    Thank you for your kind words! We are delighted to hear that you had a positive experience with our online ordering process and delivery. We strive to provide our customers with a seamless and convenient experience, and we're thrilled that you are pleased with the quality and comfort of your new mattress.

    Rated 5 out of 5 stars

    Lovely mattress

    Lovely mattress, sleeping so well like a baby.

    April 9, 2025
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    Reply from Sleepeezee Beds

    We're thrilled to hear you're enjoying your new mattress and sleeping soundly. Thank you for sharing your positive experience!

    Rated 5 out of 5 stars

    Our dog loves her flat bed!

    We've tried several beds for our dog, but she's never taken to any of them... until now! Our order arrived quickly and was well-packaged. The bed is very comfortable and sturdy, and it stays firmly in place on our floor without shifting (so she doesn't get nervous getting on or off it). It also looks great all the time, even with minimal maintenance. We're very pleased with the product and the experience. Highly recommend!

    March 23, 2025
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    Reply from Sleepeezee Beds

    Thank you for your kind review! We are thrilled to hear that you and your dog are happy with the bed. It's wonderful to know that it has provided a comfortable and secure space for your furry friend.

    Rated 1 out of 5 stars

    I purchased a Sleepeeze Mattress Memory foam 800…

    I purchased a Sleepeeze Mattress 800 Memory Foam Double Mattress.

    I have Cancer, weight was down to 52kg. At first it was OK.

    After treatment my weight increased to 67Kg and i have always been a side sleeper.

    In recent times, this mattress has become painful to sleep on. It sort of pulls me over. I do not know what is wrong with it. It is Hard. I am on Chemotherapy. On top of this, this mattress hurts my hip areas and arms. Somehow it has gone hard. I was given a Mattress Topper and it made no difference. I am on a low income, i have no idea what to do. Bed firms charge a lot, They expect me, to come into their showroom every day for two weeks trying different Mattresses, spending 30 to 45 minutes lying on them in a shop. I cannot do this, 1. Its Embarrassing. 2. I live out of town. 3. I am in and out of Hospital on Chemotherapy. The Mattress is not old. There is only me sleeping in it. Every two weeks i have a Chemotherapy Bottle attached to me. This Mattress on top of side effects is making me more ill. I need rest. Macmillan Cancer cannot help, there are no charities to help. Bed stores show no Sympathy.
    It is not that old. This type of Mattress is different, it cannot be turned over, only turned around 180 Degrees. Night after night my sleep is dreadful on top of Cancer. I do not know what to do or who to turn to.

    November 1, 2024
    Unprompted review
    Rated 1 out of 5 stars

    Would like to give 0

    Would like to give 0
    Mattress sagged in middle within 1 week. I'm single, weigh 65kg and in a queen size.
    Absolute pathetic excuse for comfort. Now I understand why the sales woman kept getting me to move to different mattresses in the show room, as too long on the one mattress would have given away is faults.
    Complete sag in the middle, almost like climbing a hill to get out of it. Seems like when it warms up, the more it sags.

    Cannot even lay in the bed with another person let alone sleep in it with 2 people!! You just end up laying on top of each other!!
    I was told it is a pillow topped mattress and that's what they do with 😐
    Funny too, that Forty Winks appears to no longer sell them.........
    DO NOT PURCHASE. WASTE OF
    MONEY
    NO WARRANTY HONOURED

    April 25, 2024
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We understand your frustration with the mattress and the issues you've experienced. It's disappointing to hear that the mattress didn't meet your expectations, we would ask you to send your details to media@sleepeezee.co.uk so our team can take a look into this for you. Thanks

    Rated 1 out of 5 stars

    Problematic fumes

    After purchasing a Jessica mattress at the end of March we are now nearing the end of April and the pungent smell from the mattress (gassing off process) is still strong despite the bedding being stripped off the bed daily and the room well ventilated. We wake up in the morning suffering from sore eyes and throats and breathlessness and yet the fumes are not supposed to be harmful.

    March 31, 2025
    Unprompted review
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    Reply from Sleepeezee Beds

    We understand your frustration with the lingering odor from your new mattress. We strive to provide our customers with a comfortable and healthy sleep experience, and we are concerned to hear that you are experiencing discomfort. If you can email your details to media@sleepeezee.co.uk for us to take a look into this for you? Thanks

    Rated 1 out of 5 stars

    3 year life of mattress

    Travelodge mattress, purchased in August 2021, was sagging and worn out after 3 and a half years - so much for the 10 year guarantee. Particularly disappointing given the renewed Royal Warrant from HM The King.

    UPDATE - I emailed at the time and they just ignored me completely. Changed rating to 1.

    April 17, 2025
    Unprompted review
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Hi Stefan, we're sorry to hear you're not happy with your mattress - please can you email over your details to media@sleepeezee.com and we'll take a look? Thanks

    Rated 5 out of 5 stars

    This is my first time I have bought a…

    This is my first time I have bought a Sleepeezee mattress. I am so pleased I bought one .I had a lovely sleep and it is a good quality mattress and a good price

    March 13, 2025
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    Reply from Sleepeezee Beds

    Thank you for your kind words and for choosing our mattress. We are delighted to hear that you enjoyed your first experience with Sleepeezee. We strive to provide high-quality mattresses at affordable prices, and we are thrilled that you found our product to be both comfortable and a good value. We appreciate your feedback and hope you continue to enjoy your new mattress for many years to come.

    Rated 5 out of 5 stars

    Delivery and Mattress excellent

    Delivery was excellent. Quality of mattress is excellent.

    February 15, 2025
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    Reply from Sleepeezee Beds

    We're delighted to hear you had a positive experience with your recent purchase. We strive to provide our customers with the best possible service and products, and we're glad you were satisfied with both the delivery and the quality of your mattress.

    Rated 5 out of 5 stars

    very good service from ordering bed to…

    very good service from ordering bed to delivery special thanks to the two delivery guys they were exceptional
    many thanks

    March 6, 2025
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    Reply from Sleepeezee Beds

    We're thrilled to hear you had a positive experience with our service. We appreciate your kind words about our delivery team. Their dedication to providing excellent customer service is something we strive for. Thank you for your feedback!

    Rated 5 out of 5 stars

    Travelodge Dreamer mattress

    Service was good, and we bought this mattress having stayed at the Travelodge at Carlisle on our way to Scotland fairly recently and been very impressed by the difference between the mattress there and our old one at home...we bought the Travelodge Dreamer.

    March 7, 2025
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    Reply from Sleepeezee Beds

    We appreciate your kind words and are thrilled to hear you enjoyed the Travelodge Dreamer mattress. We are grateful for your support and hope you continue to enjoy restful nights on your new mattress.

    Rated 5 out of 5 stars

    Dreaming on the Dreamer

    I recently ordered a set from the Sleepeezee website and the process was a delight from start to finish. The transaction was smooth and easy, I soon received a text to book my delivery, and within a few days my new bed was setup and the old removed. 10 out of 10 from me.

    March 24, 2025
    Unprompted review
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    Reply from Sleepeezee Beds

    We are thrilled to hear about your positive experience with our website and delivery process. We strive to make the entire process as smooth and enjoyable as possible for our customers. We are delighted that you found our service to be efficient and convenient. Thank you for taking the time to share your feedback.

    Rated 4 out of 5 stars

    The bed is lovely and very comfortable

    The bed is lovely and very comfortable, unfortunately the delivery and set up was much less than great with filthy hands and little care tbh.would of preferred to do it myself. Hence 4stars

    March 2, 2025
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    Reply from Sleepeezee Beds

    We appreciate your feedback and understand your disappointment with the delivery and setup experience. We strive to provide excellent service throughout the entire process, and we'll take your comments seriously to improve our delivery and setup procedures. We're glad you are enjoying your new bed!

    Rated 5 out of 5 stars

    Prompt

    Prompt
    Punctual
    Polite
    Good product

    February 28, 2025
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    Reply from Sleepeezee Beds

    We appreciate your kind words and are glad to hear you had a positive experience.

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