Sleepo AB Reviews 

I have problem with the delivery address

I received my bed very fast, excellent service!

Product, delivery and kind customer support

Quick and effective

As seen in the picture. Good quality.

Where is my coffee table? Very slow service .. still waiting

The best product

Buying rugs on the internet is a very time-demanding endeavour. I am very " picky" "karen-type" of client. Best costumer service experience I have ever had in my entire life. Although I live in Germany and the notion of "Costumer Service" is inexistent in this country.

So this was my case:

I ordered in three different occasion the same carpet until it matched my size/colour expectations (Paros Modell). Greige vs White; 200x290cm to 250x350cm.

During the entire process the Costumer Service acted diligently: they responded my E-Mails short-noticed and arranged the entire pickup process: from generating the label to Pick-Up appointment.

The quality of the product is great!.

Super produkt

Overall pretty good experience. Made an order that took slightly longer to arrive, contacted the customer service team - they replied next day, apologized and said will follow up - which they did. Product itself not too bad, was a linen towel - price point wise it's very reasonable - quality feels good - only a little too rough for my personal taste.

Good experience, fast delivery, product of quality.

This revoew is more of the aftermath. Their customer service basically non-excistinh, they say that "your e-mail hasn't gone through", so that's the way to keep your being able to not give a shit of cusromers.

So don't use Sleepo, if you valua durable furniture and good customer service

Beautiful lamp and exceptional customer service!

Horrible! Ordered a vase on 28 March and still today on 13 April the delivery has not happened. This for something which in general should take 2-4 days. I specifically didnt order from Westwing as Sleepo was cheaper...well turns out - bad decision!

It was easy to order chairs for the dining room. The items got delivered in time and as expected.

At first in processing my order there was a glitch. So while I was waiting for my bed it never complete went through even though I got a confirmation email. After I texted customer service they texted me back that they are sorry and I have to order again. What I tried to do but the bed was sold out…A week later it was available again for a different price and I texted customer service again and they assured me that the will take care of it one the order is sent. It worked and I got the bed cheaper. Then I was waiting for the bed and it took longer than expected. I finally get the bed and after 2 nights the foot breaks - I reach out to customer service the sent me a replacement part which took another 1-2 weeks to arrive. I am fairly disappointed. But no reimbursement for effort and time and wait. I mean for the price you can expect quality. Nice effort but poor practice.

SLEEPO came through with the replacement armrest and helped me with my query - changed my review as it is only fair

Bought 5000 euro worth of sofas for them and needed a replacement for an armrest but they said I need to purchase a whole module in order to get it.

Material made of fabric and will tear up eventually in a few years & your only option is to either spend a lot of money to buy something you don't need , or a replacement sofa.

Will avoid due to the lack of customer care & after sales services.