Order was processed and delivered very quickly. A screw was missing for my bedframe, and customer service was very efficient in addressing the issue and shipped backup screws in less than a week. On... See more
Company replied
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See what reviewers are saying
we got our couch so fast! It took 4/5 busyness days to arrived to us with plenty of updates about the journey, the packing was well thought and felt safe and protected with plenty of cardboard an... See more
Company replied
The lamp shade wasn’t high enough. This was specified in the online description. So we had to return it and because of the poor description we have to pay for the return of the article. Revision: t... See more
Company replied
The ordered items were very well packed and it was received quickly. The instructions to assemble the items was extremely precise and well instructed. The items received were better than expected. I t... See more
Company details
Written by the company
Sleepo hjälper människor att skapa sina drömhem. Vi erbjuder en personlig och inspirerande shoppingupplevelse för ett brett men noga utvalt sortiment av trendriktiga och prisvärda möbler och inredningsprodukter. Du handlar tryggt och bekvämt med snabb leverans och en tillgänglig och hjälpsam kundservice.
MAKING HOMES BEAUTIFUL
Written by the company
- FRI FRAKT
- Fri frakt (hemleverans 149kr)
- ÖPPET KÖP
- 14 dagars öppet köp
- INBÄRNING
- På säng och möbelbeställningar har man möjligheten att välja till inbärning.
- KUNDSERVICE
- Vår kundservice har öppet: Måndag–Fredag: 10–17 Du når oss på: Telefon: 08-208770 Email: info@sleepo.se Showroom
Contact info
Stockholm, Sweden
- 08-20 87 70
- info@sleepo.se
- www.sleepo.se
4.5
Excellent
14K reviews
Replied to 12% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful lamp and exceptional customer…
Beautiful lamp and exceptional customer service!
April 9, 2026
Horrible
Horrible! Ordered a vase on 28 March and still today on 13 April the delivery has not happened. This for something which in general should take 2-4 days. I specifically didnt order from Westwing as Sleepo was cheaper...well turns out - bad decision!
April 13, 2026
Unprompted review
Reply from Sleepo AB
Hi,
Thank you for your review.
We are so sorry if you haven´t gotten a reply from us. We usually give a first response within 24 h so if you haven´t gotten a reply it might be that your email has not gotten to us. We ask you to try and send a new email without pictures (since that might be the technical issue) to info@sleepo.se right away so that we can help in the best way!
We look forward hearing from you.
Wish you a nice day!
Positive experience
It was easy to order chairs for the dining room. The items got delivered in time and as expected.
March 23, 2026
Trouble
At first in processing my order there was a glitch. So while I was waiting for my bed it never complete went through even though I got a confirmation email. After I texted customer service they texted me back that they are sorry and I have to order again. What I tried to do but the bed was sold out…A week later it was available again for a different price and I texted customer service again and they assured me that the will take care of it one the order is sent. It worked and I got the bed cheaper. Then I was waiting for the bed and it took longer than expected. I finally get the bed and after 2 nights the foot breaks - I reach out to customer service the sent me a replacement part which took another 1-2 weeks to arrive. I am fairly disappointed. But no reimbursement for effort and time and wait. I mean for the price you can expect quality. Nice effort but poor practice.
February 8, 2026
Unprompted review
Bought 5000 euro worth of sofas for…
Bought 5000 euro worth of sofas for them and needed a replacement for an armrest but they said I need to purchase a whole module in order to get it.
Material made of fabric and will tear up eventually in a few years & your only option is to either spend a lot of money to buy something you don't need , or a replacement sofa.
Will avoid due to the lack of customer care & after sales services.
March 4, 2026
Unprompted review
Absolutely 100% satiesfied
Absolutely 100% satiesfied, from ordering and having your sofas to the door in three days. Can't be better!
January 30, 2026
A compact sofa and bed
A compact sofa and bed, perfect fit for guests a tiny holiday home
August 20, 2025
This questionary was sent to me before…
This questionary was sent to me before my order arrived. Not good timing to answer a he satisfaction of the whole service.
January 31, 2026
Products were used and in bad shape
Products were used and in bad shape. Was not mentioned in the ad/homepage.
May 9, 2025
Pleased!
I waited two weeks for the dispatch, but the quality od the products compensated it!
January 20, 2026
Great product and price
December 3, 2025
They always deliver
They always deliver
I have ordered many times from Sleepo and never had any problems. A trustworthy online seller with nice products at a good price.
August 20, 2025
Reply from Sleepo AB
Hi Tingeling,
Thank you so much for your review!
How wonderful to hear – it truly makes us happy to hear!🤍
We wishes you a great day!
Kind regards,
Filippa
Great product
Great product, well made, well packaged delivered the week shown on the website!
October 28, 2025
Reply from Sleepo AB
Hi Elle,
Thank you so much for your review!
How wonderful to hear! We hope you are pleased with your new beautiful chairs!🌸
We wish you a great day!
Kind regards,
Filippa
Best customer service 🌟🌟🌟🌟🌟
September 15, 2025
Disappointed with both the product and customer service
I recently purchased a sofa bed from Sleepo and have been thoroughly disappointed with both the product and customer service. Despite following the assembly instructions meticulously and even consulting with the manufacturer, the sofa bed creaks loudly during normal use. Additionally, there's a noticeable gap between two wooden pieces, indicating poor alignment.
These issues severely impact the sofa's usability and durability. When I reached out to Sleepo for a resolution, the compensation offered was far from adequate compared to similar experiences with other companies.
Overall, the quality of the product and the lackluster customer service have been very frustrating. I would advise others to consider these points before making a purchase.
August 27, 2025
Avoid if not in stock
Don’t buy anything which is not in stock.
Ordered a carpet with 6-8 weeks delivery time. Asked for an update after 5 weeks whereby the response was that they would follow up (which they didn’t). After 7 weeks I reached out again and they still had no update on whether the item would be delivered within the timeframe. After further back and fourth I got the update the carpet would be delayed another 6 weeks, BUT they gave me the very nice option of cancelling my order if I was unhappy with that. I suggested they change my order to the same carpet but a slightly larger size which they seemed to have in stock, but no, only option was to cancel and redo my purchase (and thus pay more). Was offered a 20% discount but they already always have that on their Sleepo branded products so basically it wasn’t even a ”special offer”. Honestly super disapointing customer service and would have been easy for them to just put in a little bit of effort and not let the customer do all the work in figuring out the delays. Not proactive at all. Ended up ordering a similar item from a competitor which was shipped within 12hours.
September 18, 2025
Unprompted review
Smooth shopping experience
Huge variety of products. Fast delivery and whole shopping experience was smooth.
September 2, 2025
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