Promo.com Reviews 1,060

The best in the world. Easy to create great video. The best , the best, the best

This is a genius program. Super easy to use with outstanding custom service. Love it!

I used it 7 years not very often, but it do more that i need. also the customer support is the best there is . i been around with internet from 1990's. They can answer and solve everything in seconds.

As a small business owner, I wasn’t expecting much when I tried Promo.com (honestly) most video tools promise magic and then hand you awkward AI Gen dreams. But this turned out to be one of the best surprises I’ve had in a while.

Their PromoAI thing is legit. I literally dropped in our Amazon product link, and it built a clean promo video in minutes. Not some weird robot-generated fever dream — an actual usable video I didn’t have to babysit for hours.

What really sold me is the footage. They use real clips from Getty Images, which feels like a breath of fresh air in a world drowning in over-smooth AI faces. The videos just look… real. Relatable. Like something a brand with a budget would make.

And I’ll be blunt: I expected it to be expensive. It wasn’t. For a small business like ours, it’s affordable, and the value is obvious pretty fast.

If you're a small team trying to look bigger than your coffee budget, give it a shot. It saved me time, stress, and probably a couple gray hairs.

Avoid. Don’t waste your money here

Promo makes it easy for beginners to create professional, eye-catching ads in minutes—it really feels like magic. Their customer service is exceptional: fast, patient, and always responsive. I had to upgrade and downgrade my subscription multiple times, and each time they quickly processed refunds without any hassle. Truly one of the best support experiences I’ve had online.

I've been using Promo.com since about 2019 when I worked for a company that was testing it out. I fell in love with it. Even the most amateur creator can make incredible videos with Promo.com.

The music catalogue is well organized and, although there are no filters, it's easy to scroll through and listen until you've found what you need for your project.

There are so many video clips to use that it can almost be overwhelming. It's difficult to find what you want so I've had to use a workaround.

I go to the Getty Images website, filter to RF, Rights Released images and then find what I want there. They have ways to filter down to if you want the subject looking at the camera, how you want the camera focused and how many people you want in the clip. Once I've found what I like, I take the ID number and head back to Promo.com to pull it up. It's the only way. Additionally, by doing it this way, I can often find "series" of clips to give my video a cohesive look.

What's most impressive is how the music clips to your video. So it magically ends when your video does. It doesn't, like, just stop in the middle of a beat. It knows to adjust for an ending. However, depending on the music and/or the length of your video, that doesn't always work.

It's not easy to adjust clips in your video. For instance, when you're in Canva, you can tap on a clip and select exactly how long you want it to be. Just want 3 seconds? No problem.

Not so in Promo.com. There's no way to see exactly how long the clip is so you have to drag very carefully and sometimes you can see the length time, and sometimes not. There seems to be no fix for this. It's been that way since inception.

You also have no options for transitions when it comes to video. Just fade and none. That's it. You get a lot more options with still images, but not for video.

I'm the kind of user that shares my feedback when I use a product or service. I'd think they'd want feedback from users to know the pain points for improvement, and also what's working well.

Over the years I've shared a lot of feedback about such pain points and I think it's just a template response when they mention "will be considered for future improvements". Nothing has changed since 2019.

Like the other day I let them know that one of the outros that places the website at the bottom should be raised a little higher because it gets cut off when using it on social media channels, like TikTok. It's been that way for so many years. You'd think if they're designing for social media channels that it would be a high priority that their outros actually work for those channels. Nope. They told me to just use another outro. The outro is beautiful and it was just what I needed to finish my project. So it's just unusable and they're fine with that.

I often have to refresh my browser when creating a video and I mean several times. It freezes up frequently to the point I don't even bother reporting it. It's just how it is. I primarily use Google Chrome, but I've tried in Safari and Firefox and it's all the same.

I feel like the only thing that has changed over the years is the pricing and tossing in some AI. I don't believe they have a development team and that what you see now is what you get forever. Like they said, "This is what it is. Deal with it." I guess they have no incentive to fix anything.

With all that said, the promos I can create can't be beat. It's just the ability to find content to use and the difficulty in setting the timing of clips that can be most crippling.

Promo.com is always available when I need it. Sometimes I have an idea at odd hours. I use it for enhancing my ideas which leads to a much better end result. No matter the hour, it's there and works every time. Customer service is excellent. I leave a question, I get an answer. It's been a pleasurable experience using Promo.com.

The annual auto renew policy is completely decpetive with no notification of renewal. I don’t understand how there are positive reviews here since the internet is flooded with similar complaints. Horrible company.

The goal was to make simple videos using AI. Promo delivered this functionality in an affordable platform. The AI interface is very easy to use.

Great team, best video application ever. It's very easy to use. I've been using it for 4-5 years and will continue with this people. Thank you, guys!

Dishonest company. Overcharged, turned my cancellation request into 18 more charges at a different rate. When confronted, they claimed not to receive the request and asked me to provide 5 years worth of emails rather than fix their mistake.

Promo provides a super easy way to make posts and videos for various purposes. There are many feautures, but what is really good is that it's easy to use options, not overwhelming.
They keep improving their photo and video options and their Ai. Very few prompts result in massive customization.
Their Customer Support people are so polite, helpful and proactive.
I recommend Promo to everyone.
Been with them for years

The platform creates fabulous videos. We have become a hero with the last one we made. It can be "glitchy" at times which is frustrating. But overall, we keep renewing.

I couldn’t be happier with my experience working with Promo.com! From start to finish, the process was incredibly smooth and hassle-free. Their platform is super user-friendly, making it easy to create high-quality promotional content in no time. They also have great customer service. Melina with customer service was very helpful! Thank you!

We have used Promo.com for almost 6 Years now’s . It’s probably the best Platform to market and promote businesses. Having used other apps l can say hand on heart that Promo Towers above them all . They have ready made templates which makes creating videos effortless . They have also added AI which can create a months worth of Topnotch videos .

I always tell colleagues that those that haven’t tried Promo.com - Don’t know what they are missing . I highly recommend Promo for any size of business wanting to push their business to higher heights

l have used several platforms to advertise and promote my business . l can say hand on heart that Promo.com is light years ahead of any similar platforms . Those that havent use it - Dont know what they are missing .

This company makes creating content for your social media very easy. Their AI assisted program is also very useful and helps to adjust content easily. They also have an extensive library which helps making video content as easy as ABC

Great - if you like dark patterns.

Reply to promo.com: You know exactly what you are doing.

Julie was absolutely amazing with helping not only with account changes to my email, but helping me have issues with a video that I published with changes that needed to be made. Customer Service has always been an A+ which makes the ease of working with Promo such a big differentiator to other platforms! What you could spend hours researching how to do or correct, they're there always via chat to help! Time is money!