Slipsfromstock Reviews 303

TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 1 out of 5 stars

Customer service is shocking. We ordered a sample first and the brick slips looked perfect — a good mix of tones with red bricks included. However, when the full order arrived, over 60% of the brick... See more

Rated 5 out of 5 stars

From ordering to collection first class 300+ tiles not one broken, all uniform looked at other suppliers but chose these guys, fantastic, would certainly use again. no samples ordered pics where very... See more

Rated 2 out of 5 stars

Extremely expensive shipping and unnecessarily came on a pallet through separate haulage firm. Items were damaged on arrival (poorly packaged). Replacement items sent and these came through a differ... See more

Rated 1 out of 5 stars

Awful experience! We ordered a blended palette, but after waiting 15 days for delivery, they sent bricks that were all basically the same colour. Despite providing multiple photos clearly showing the... See more

Company details

  1. Brick Manufacturer
  2. Building Materials Supplier
  3. Tile Manufacturer
  4. Tile Store

Information provided by various external sources

The Uks Largest supplier of genuine Brick Slips, offering free Next day delivery on orders over 10m2, free samples, supplying the retail and trade markets, Discounts available for trade and commercial orders, We keep a full range of accessories including adhesives and mortars.


Contact info

3.0

Average

TrustScore 3 out of 5

303 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Extra delivery charge

I needed 2 extra bags of the grout/ mortar mix as I could not find a the coverage any where on the website.This lead to me getting g a £50 delivery charge.After spending hundreds of pounds on my previous order I thought this was very unreasonable.

November 2, 2021
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Reply from Slipsfromstock

Thank you for your review. I am sorry to hear you have had issues although the coverage for the mortar is stated in the product information section.

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Rated 1 out of 5 stars
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Reply from Slipsfromstock

Sorry about the inconvenience you have been caused. We had momentarily run out of stock of bricks down at our samples unit. This has now been rectified and we will be doing our best to catch up on our missed orders.

Rated 1 out of 5 stars

Still ain't received item

Still ain't received item. And haven't been given a date or any idea when it's coming

November 1, 2021
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Reply from Slipsfromstock

Hi Leon, sorry about any inconvenience caused. We received a lot of samples requests towards the end of October which lead to us running out of stock at our samples unit. We have now rectified this issue and again apologise for this.

Rated 4 out of 5 stars

Samples review

Ordered a few samples which never arrived.

*updated*
My sample eventually arrived, a nice big sample so you could see the full effect of the Brick. One point to consider is maybe to send the review request after the samples arrive not before 👍🏽

November 1, 2021
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Reply from Slipsfromstock

Demand for samples was extremely high which lead to us running out of stock of bricks at our samples unit. We offer our most sincere apologies for this and we have now rectified this issue.

Rated 2 out of 5 stars

Poor service

Product is of good quality, shame the same can't be said for customer service. I have been left short of bricks as multiple of the items delivered were broken and offered no resolve other than to pay for another crate and a hefty £50 delivery fee. I was however offered 5% off which would amass a total of £1 discount, ensure if you have any delivery issues that you report these immediately and apparently need to take a single image showing all breakages which is not reasonable. Also be very aware that the delivery is kerbside, meaning I had a 200kg package left outside my 2nd floor apartment at a high street address.

October 30, 2021
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Rated 1 out of 5 stars

Poor customer service

I was really impressed when I visited their web site and discovered that i could get up to 4 samples for free, as it's much better seeing the product than just pictures on a computer screen, so I ordered 4.

They were very slow to arrive, and had a hand written note on the package saying "rest to follow". There were only 2 samples inside.

As I was ready to book my installation and just needed the slips, I sent them an email asking when the other two would be coming and whether when I placed an order the slips would be as slow to arrive as the samples, or were sent out faster because it was a paid for order. No response. I resent the email. No response. A week later and the other samples haven't arrived, so this morning I placed my main order with another company.

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Samples

Requested 2 samples of panels. I received them 3 or 4 days after requesting them .free p&P very satisfied with the service.

October 10, 2021
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Rated 5 out of 5 stars

Fantastic company

Fantastic company, really nice product
Can't help you enough
Nathi is customer service I presume but can't be more helpful with your enquiries
Good customer focused company 👍

October 2, 2021
Rated 5 out of 5 stars

Slip brick sample

I thought I would only receive one slip brick, but I received 7 stuck on hardwood, which gives an even better indication of what they’d look like and the slight difference in colours. I am really pleased with how they would look and will definitely be ordering them, once we’re at that stage of needing them.

October 2, 2021
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