SlothMove Reviews 

513
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Incredible service, easy to navigate, then they did the rest. This made moving home seamless and took out any stress, meaning I could sit back and relax in my new home. I would highly recommend to any... See more

Company replied

Rated 5 out of 5 stars

Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others. I did mess up and put the wrong details in at one point but I sent a message to s... See more

Company replied

Rated 1 out of 5 stars

Genuinely wondering if this is a legitimate company?! I have submitted required forms, payment has been taken, I have moved, and nothing has happened? Be wary ...

Company replied

Rated 5 out of 5 stars

What a great asset this company is. Moving is stressful enough without remembering how many businesses need to be made aware of your change of address. I was able to spend just 10 mins filling in t... See more

Company replied

Company details

  1. Home Automation Company
  2. also in
  3. Council
  4. Electric Utility Company
  5. Home Help Service
  6. Non-Governmental Organization
  7. Water Utility Company

Written by the company

SlothMove is an award-winning UK change-of-address platform designed to simplify the process of moving home. Instead of contacting each organisation individually, SlothMove allows you to update your address across multiple providers in just a few minutes through a single secure platform. Since launching, over 75,000 people across the UK have used SlothMove to manage their address updates when moving home. SlothMove is part of the AIIC Group, which has been recognised in the Financial Times FT1000 list of Europe’s fastest-growing companies, and includes leading UK legal businesses such as Taylor Rose, FDR Law and Kingsley Wood. Our mission is simple: save people time, reduce the cost and hassle of moving, help them stay organised, and help protect against issues like missed bills or important correspondence going to the wrong address. So you can enjoy the excitement of your new home, without the burden of the associated admin.


Contact info

3.9

Great

TrustScore 4 out of 5

513 reviews

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No recent history of asking for reviews

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3.9

All reviews

(513)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

I’m very disappointed

I’m very disappointed.
I signed up. Paid £35.
Said I’m moving today. Got a response and was advised to log into my account. I went to log in. Couldn’t log in. Sent an email advising them that. They replied they will revert with a response within 5 days! But it’s no good. I’m moving today so basically I paid for nothing as I’ve gone and changed my details myself. Very disappointed.

January 12, 2024
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Reply from SlothMove

Hey there! 👋

Thank you for your feedback ☺️

I can see that our team dealt with your email and responded at around 1pm today to advise that we had a brief technical issue, which effected a small number of customers attempting to log in 🙌

I'd just like to reconfirm that this issue has been swiftly seen to and you should now be able to log in with no issues 🚀 🎉

If you have any further questions, concerns or feedback then please feel free to get in touch -we're here to help 🦥

All the best,
Madock

Rated 4 out of 5 stars

I was finding it a nightmare attempting…

I was finding it a nightmare attempting to contact various government departments hours (yes hours) on the phone getting nowhere just for an address change, Thought I would give SlothMove a try. Easy entry website and if all goes as expected, sanity saved. Thankyou.

January 8, 2024
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Rated 1 out of 5 stars

I do not require this service

I do not require this service. I realised most of my address changes had already been done. You requested payment which I did, then you inform me I have omitted information, I then go through it all again with a further payment. It’s still not correct. I stopped when the 3rd payment was asked. I now have 2 pending payments at my bank.
If I have made a mistake why does the website not let me know, then it could be corrected.
Please cancel my application along with pending payments.

January 7, 2024
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Reply from SlothMove

Hey there! 👋 ​

Thanks for getting in touch ☺️ ​

We're sorry to hear that you are no longer interested in continuing your Slothmove Journey. Please rest assured that I am currently processing a full refund, which should be with you in 5-10 working days! 🚀 🎉

We send verification emails after payment is completed in order to ensure that your information is distributed correctly. Any necessary amendments are processed manually on our end to ensure that everything is distributed correctly, pending your verification 🙌

We distribute these emails after your initial onboarding as we are unable to verify whether your personal details are correct until we have all of the necessary information to hand upon completion of our form.

It's our number one priority to ensure that your home move is as simple & convenient as possible, so we're sorry that we were unable to help in this instance. Rest assured that our team is currently looking into why your move with us didn't go ahead as planned ☺️

Please feel free to get in touch if you have any further questions, concerns or feedback -we're here to help! 🦥

All the best,
Madock

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Rated 4 out of 5 stars

easy to sign up to and navigate

easy to sign up to and navigate. I don't know if my change of adress has gone through however givrn it is Christmas period i didn't expect them to. I'll give more fedback when i see tge results but having read other reviews i expect it's a worthwhile spend at only £35.

December 28, 2023
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Reply from SlothMove

Hey there Mandy 👋

Happy New Year! 🎊

Thank you for your review; we're a small company so feedback like this is much appreciated 🙌

I've taken the time to look into your move to ensure everything is proceeding correctly, and I'm happy to confirm that a large portion of your updates have already been distributed 🎉

The remainder are simply waiting for your move-date, as advised by the services you have selected. This means you're all set 🚀

If you have any further questions, concerns or feedback then please feel free to get in touch via hello@slothmove.com -we're here to help! 🦥

All the best,
Madock

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Rated 2 out of 5 stars

This service did not cover a lot of…

This service did not cover a lot of banks or loyalty cards. It would've just been quicker to change my address manually for many of them, so no worth the fee

December 14, 2023
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Reply from SlothMove

Hey there Ivan! 👋

Thank you for your review ☺️

We're a super small company so feedback is super important to us 🙌

With this in mind we'd love to know a little more about how we could improve, as well as which loyalty cards you would have liked us to update. If there's anything we can do to help with your move then please let us know, we're here to help! 🦥


All the best,
Madock

Rated 5 out of 5 stars

Brilliant and efficient service.

I googled to see if there was a list or template for who to inform about changing my address. Well, Sloth move popped up, and I'm so glad, it's the best £35 I've ever spent. 10 minutes putting all my information in, within an hour I had had confirmation from 2 services that my address change was under way.24 hours and almost everything is going through. This is such a huge time and stress saver. Really glad I used them. Highly recommended for a seamless transition.

December 13, 2023
Rated 5 out of 5 stars

One stop shop forever!

Better using a one stop shop than having to contact multiple departments.
Somehow I have appeared.to have been £35 twice! Be grateful is someone will please sort that out and refund one

December 14, 2023
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Rated 1 out of 5 stars

Very Disappointed Dissatisfaction totally

I filled all paid l was sent to make a password and email to start refused to except email suddenly it did l tried to make a password not good enough so 12 letters including capitals numbers not excepted what happens now

December 14, 2023
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Reply from SlothMove

Hey there! 👋

Thank you for your review ☺️

I've looked into this for you and can see that your account is now set up with us, so it appears as though you have already selected a password 🙌

The next step will be to verify your details before your updates are distributed, which you can do by logging into your account via https://www.myslothmove.com/login -once you've done this, you'll be all set! 🚀 🎉

We hope this helps -I have forwarded this information to you via email in case you have any further questions 🦥


All the best,
Madock

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