Slotmonster Reviews 403

TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

I have been playing at Slotmonster since the end of last year. I can say everything encountered has been positive so far. Deposits via bankcard and withdrawals via SEPA to my bank account have been fi... See more

Rated 2 out of 5 stars

Really bad customer service, live chat is 1 big drama thing overall... Withdraws are taking way to long to be accepted and there should be a added a button for locking your withdraw for sur... See more

Company replied

Rated 1 out of 5 stars

Absolute scam site! Gave bonus funds after depositing €50 in which I won up to 8k on, then they deducted funds down to 2000 euro which became withdrawal-able funds and now 5 days later they tell me... See more

Rated 5 out of 5 stars

Responsive chat. Decent bonus and games offering. Not regulated in the UK - meaning... read the terms and conditions, particularly the bonus ones if you opt in to this to make sure you comply wi... See more

Company details

  1. Casino

Written by the company

At SlotMonster, we're not just a casino platform; we're a vibrant community driven by a love for thrilling gaming experiences. With a blend of cutting-edge technology, a rich selection of games, and a commitment to responsible fun, we've established ourselves as a go-to destination for casino enthusiasts who seek more than just a game – they seek an adventure.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

403 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

scam casino be aware!!

BE AWARE PLEASE THIS IS A SCAMMING CASINO NO 1 SHOULD PLAY HERE KEEP YOUR MONEY DONT GIVE IT TO THEM PLEASE TRUST IN ME AND AFTER YOU READ THIS REVIEW DONT EVEN TRY IT THEY ARE (SCAMMERS) THANK ME LATER.

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Long time customer here

I have played at this casino for 3 years. I was a huge fan and had a 5* star review here. Well not any more. What the actual hell have they done to this casino.

All withdrawals are now taking a week. And they continue to offer the option to cancel them which is illegal in the UK.

The slots have all been switched to a much lower RTP version recently. They are now at like 80rtp which is useless to play. A bonus now takes roughly 5000/10,000 spins on average and usually pays out less than 5% of the cost of getting it

All live casino games have been removed as they find them harder to influence.

Bonuses are now terrible. Average free spins win is 40p. Truly truly the worse casino on the planet in current form. Avoid this one like your wallet depends on it

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam after so long of using…

Complete scam after so long of using this site.
Had a bonus, followed everything in terms and conditions, completed the entire wager and more. Then made two withdrawals on separate days for around £7000.
Then two days later my withdrawals have vanished from my account but €2000 is in there to play with!
Nobody is responding to emails and live chat coincidently isn't working on my account.
Made nearly 50 withdrawals previous to this but I'm guessing as it's a lot of money they don't want to pay it.

January 16, 2025
Unprompted review
Rated 4 out of 5 stars

Site seems ok so far

Initially had an issue with the site locking me out. Customer services replied within 24 hours and explained the problem.
Currently enjoying the titles such as starburst. Had some great returns. Will try and withdraw some funds this week to see how the process goes.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Mental site

Mental site. You deposit €100 expect to be charged 107.50 euro and they will deny that they took the extra 7.50 🤣 and on chat just close it down

January 1, 2025
Unprompted review
Rated 4 out of 5 stars

4 stars for a good selection of games…

4 stars for a good selection of games but the payouts are not good and the amount of scatters/bonus feature very rare. Have had 2 very small withdrawals in comparison to what I have deposited over time. Will play them for a little while longer as there has been good reviews but I will quit if I find that I'm getting ripped off too much. Will update later.

Withdrawals are smooth and they do pay. They aren't scammers. Good casino

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Funds were voided after winning €3500

Funds were voided after winning €3500. Yes I've had smaller withdrawals however after actually getting a decent win. Voided the funds. Seriously these are fake reviews. Pure blaggers. Ended up having to file a complaint to the Costa Rican Consumer Protection Agency for unlawfully voided funds. They even closed my account after multiple

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

FINLAND / I registered with Trumo

FINLAND / I registered with Trumo, deposited 50 euros and won 4000 euros.

I made withdrawal and the very next day I cant log in to my account anymore.
All the live chat says is ”the team is working with the matter, we will contact you via email as soon as possible”
Havent heard anything from them, and they dont answer emails at all. 😁
Verification is OK.

I’ve been waiting my money for 2 weeks now.
I’ll update the stars if they pay my money.

We will see.

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Beware

I played allmost 1 month in this casino not anymore. I made several deposits (over 5000e) and two withdrwals (1150e). No big problems.

Problems begun when I won 11,5k. I deposited that day in the morning 200 e and started to play. When I stopped playing my accounts balance was 1,5k.

Nice.

Next day when I started to play I noticed that accounts balance was 2000e. I contacted customerservice (liveChat) and they told me that I had played against their bonus rules and therefore they made 9500e withdrwal from my account!

I told them that I had played with no bonuses but they claimed that I had used reloadbonus. When I checked my bonus details there were manual marking that I had used reload bonus. This can not be true because I did not at anypoint received/accepted this kind of bonus. They made it up.

Customerservice do not response to my emails and as a internal decision they have blocked me out.

I have played over 20 years in netcasinos but ever I have met this kind of casino.

BEWARE this site

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Do not play at this online casino

Do not play at this online casino, had a big win of 9k, instantly voided my winnings by the security team.
After sending a mail they responded that they hold the right to uphold and decline winnings when they suspect monry laundering. It was a win from a slot from pragmatic gaming.
At all cost, avoid this website! They will t!ke your money!

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Read the bonus terms

Responsive chat.
Decent bonus and games offering.
Not regulated in the UK - meaning... read the terms and conditions, particularly the bonus ones if you opt in to this to make sure you comply with rules. You are probably betting on this site because you cant bet on others, so remember that the landscape is slightly different for us.

Anyway - my withdrawal was fast, games are very responsive, and live chat was prompt and informative.

Thank you!

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Worst pay-out site ever 4 x 100 deposit…

Worst pay-out site ever 4 x 100 deposit book of dead, no bonus and 98% wins is 50p on £1 spin, and can count on one hand how many times 2 books came in and as you read the 3rd never appears,
Pays out great on bonus on first deposit but after the its just a money machine I definitely would not recommend this site PLEASE BELIEVE THE NEGATIVE FEEDBACK DONT WASTE YOUR MONEY ON THIS SITE, SPEND A FEW £100 WITH NOTHING TO SHOW

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Joke of a company.

Joke of a company.

Topped up £20, and within 5 seconds of doing so, my account had been closed. Gave me no reason, except for saying it was an internal decision. Refused to refund me my deposit, so had to get my bank involved.

They're run by the same company that run instantcasino, so should've realised they're crooks like them

November 30, 2024
Unprompted review
Rated 2 out of 5 stars

I can’t get in touch with anyone I…

I can’t get in touch with anyone I don’t know if my withdrawal is being processed or not because the money is still showing on my account and when I go on to my transaction it’s on their with a timer at the side of it

December 15, 2024
Unprompted review

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