I was not trying to prove anything, just poking around the casino account. the free spins timer was there before I started the slot. On mobile after that: 4G dropped during a slot round, and autoplay... See more
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Bonus and cash are two separate figures in the header and the cash one drains first, which means you can stop halfway through an offer and still take the cash part out.
one snag in six months: a card payment declined in april and i couldnt see why. the cashier page said to try open banking instead, did that, went through on the first attempt. been using open banking... See more
Signed up and they sent a verification email that never showed up. Waited 3 days and checked spam folder multiple times. Support just kept saying to wait longer without actually helping.
Company details
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300 % jusqu'à 9 000 € + 250 FS
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My withdrawal of 250 came through in…
My withdrawal of 250 came through in three parts over a week. No email warning, no terms mention. Just checked my account and found half the money already there.
They sent me a welcome offer that said…
They sent me a welcome offer that said valid until next Friday. Checked my account Wednesday and it was gone. Didnt even get a warning message before it disappeared.
Been trying to verify my account for a…
Been trying to verify my account for a week now. The confirmation email never arrived and customer service keeps telling me to check spam when theres nothing there.
Tried to chat with support on Saturday…
Tried to chat with support on Saturday evening and waited 25 minutes before giving up. The queue said 14 people ahead of me, then it jumped to 23. Not acceptable when you need help with your account.
Tried to withdraw money and live chat…
Tried to withdraw money and live chat just kept sending me template responses. When I asked for clarification they closed the chat without actually helping me sort it out.
Requested a withdrawal on Tuesday and…
Requested a withdrawal on Tuesday and was told it'd be processed within 24 hours. Its now Friday and theres still no money in my account. Support keeps saying to wait longer.
Tried to withdraw my winnings and the…
Tried to withdraw my winnings and the site said it would take 2 business days. After 5 days nothing arrived. When I emailed support they just told me to check my bank account.
Checked my transaction history…
Checked my transaction history yesterday and noticed a withdrawal from last week isn't showing up. Support says it went through but I can't find the record anywhere on my account.
Signed up and they sent a verification…
Signed up and they sent a verification email that never showed up. Waited 3 days and checked spam folder multiple times. Support just kept saying to wait longer without actually helping.
Deposited 50 pounds on Friday and the…
Deposited 50 pounds on Friday and the balance still hasnt updated. Support says to wait 24 hours but its been three days now. Very frustrating when you just want to play.
My cashback was meant to be 50 but only…
My cashback was meant to be 50 but only 32 showed up in my account. Support said it was calculated correctly but wouldnt explain the difference. Still waiting for a proper answer.
Set a deposit limit of 50 pounds but it…
Set a deposit limit of 50 pounds but it didnt actually apply for three days. Contacted support and they said it was working as intended. Not really confidence inspiring tbh.
The withdrawal page showed one…
The withdrawal page showed one processing time, then after I selected my payment method it changed to something completely different. No warning, just a different number.
Tried playing Book of Dead yesterday…
Tried playing Book of Dead yesterday and it froze right when I hit the bonus round. Support said to refresh but my winnings never showed up in the history.
Had to upload my ID twice in one week
Had to upload my ID twice in one week. First time they said the photo was unclear, second time they wanted it again for no reason given. Waste of time really.
Weekend support is useless
Weekend support is useless. Sat in the live chat queue for half an hour Sunday night and nobody picked up. Had to email instead but didnt get a reply until Tuesday.
Got logged out mid-session while…
Got logged out mid-session while playing a slot. Lost my place and when I logged back in, the game had closed. Support said this was normal behaviour but it felt like a glitch to me.
My deposit from couple of days ago isnt…
My deposit from couple of days ago isnt listed in the history. Called support and they confirmed it arrived but its still not displaying. Pretty confusing tbh.
Got an email saying my bonus was good…
Got an email saying my bonus was good for 14 days but when I logged in after 10 days it had already expired. Support just said the terms were in the fine print somewhere.
short one..
short one... asked whether a second deposit counts toward turnover. clear no, with the clause.
checkd it myself afterwards and it was corect
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