I've had some good payouts the last couple weeks and I've never had to deal with any of the horror stories you read about that people go through when trying to withdraw winnings fromotheronlinecasin... See more
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I would not even give them 1 star. I deposited $50 and got $50 in bonuses. Won $50+ and went to withdrawal my winnings only to find out I have to wager over 3 grand before I can withdrawal anything. T... See more
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This platform is terrible for paying it back to the people. I never received any new bonus or haven't received anything free from you guys and your sister sites in a very long time, and I am a investo... See more
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I love playing slots on this site they are so much fun and easy to understand. They have low bets so you don't have to spend a fortune playing and I've won and came up several hundred even thousands r... See more
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Company details
Written by the company
Play slots and other casino games on desktop or mobile at Slots.lv. It features more than 150 slots, a live dealer casino, blackjack, table games, poker, and a number of jackpot games, including the highly rewarding Hot Drop Jackpots.
Contact info
United States
- slots.lv
You should know
3.2
Average
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Absolutely garbage I've given them a…
Absolutely garbage I've given them a fair shake and have not come close to winning a dime . I'll go 50 spins and win above what I bet per spins 3 times and all the wins Uhder 2.00. deposited about 15 times about $30-$40 per deposit and got ahead one time more than $30 but immediately went cold and lost it back by far the tightest slots I've ever experienced you win less than your bet on ,95% of ur spins that win . I will no longer spend my hard earned money at a place that seems impossible to win at .
September 28, 2025
Unprompted review
Reply from Slotslv
Thank you for taking the time to share your experience with us. We’re truly sorry to hear you’ve been disappointed with the outcomes of your gameplay. While results are determined by certified Random Number Generator (RNG) technology to ensure fairness, we understand how frustrating it can feel when luck doesn’t go your way.
We value your feedback and would be happy to review your account activity in detail to provide more insight.
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They don’t pay out
They don’t pay out. You have to ask ppl to trade your winnings. No trade no withdrawal. They take your money in every way but to withdraw you can only do bit coin or trade. Stay far far away from this platform. It’s very much a scam.
September 23, 2025
Unprompted review
Reply from Slotslv
We’re sorry to hear about your frustration. We want to assure you that we take withdrawal concerns seriously and are committed to helping every player access their funds securely.
For privacy and security reasons, we cannot discuss account-specific details publicly. Please reply to us in private so we can review your account, clarify the available withdrawal options, and assist you with completing your transaction.
Thank you for sharing your feedback, and we hope to resolve this for you promptly.
Love it
I've been a customer for many years now and I've never had an issue with them. I love this place
September 18, 2025
Unprompted review
Reply from Slotslv
Thank you so much for your kind words and for being a loyal player over the years! We’re thrilled to know you’ve had such a great experience with us and that you continue to enjoy your time here.
We truly value your trust and look forward to providing you with many more enjoyable moments. Best of luck in your future games!
I’ve put in a good amount of money with…
I’ve put in a good king of money with slots.lv and even had them call me for a special promotion I built up to by deposits and didn’t even get to 30% of that bonus. I’ve put in several diff days as new player and it’s been a good amount of money and each diff day nothing! And the chat just send repeat messages like it’s automated and says they are sorry and that’s it!!!! Go to ignition casino and they treat you better this this casino!!!!
September 18, 2025
Unprompted review
Reply from Slotslv
Thank you for sharing your experience with us. We’re truly sorry to hear about your disappointment with the promotions and with the support you’ve received so far. We never want any of our players to feel overlooked, and we understand how frustrating it can be when expectations aren’t met.
We’d like the chance to review your account and the promotion you mentioned to ensure everything was handled correctly.
Your feedback is very important to us, and we hope to have the opportunity to restore your trust.
What an exciting day I won 37k on Big…
What an exciting day I won 37k on Big Catch!!!! Received my payout in under an hour. Really Really excited how easy they made it for me!!!! Thank you Slots.lv
September 15, 2025
Unprompted review
Reply from Slotslv
Congratulations on your big win — that’s amazing news! 🎉 We’re thrilled to hear that you enjoyed your experience with Big Catch and that your payout was processed so quickly. Thank you for sharing your excitement with us, and we wish you the best of luck on your future games!
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Don’t even bother creating account on…
Don’t even bother creating account on the website. The bonuses are absolute trash by far the industry worst. Ridiculous rollover requirement just look at stake and you’ll burst out laughing when you see how pathetic slots.lv program is in comparison
September 10, 2025
Unprompted review
Reply from Slotslv
We’re sorry to hear that our bonus program didn’t meet your expectations. We understand rollover requirements can sometimes feel restrictive, and we truly appreciate your candid comparison and feedback.
Your comments are important, and we’ll make sure they’re shared with our promotions team as we continue working to improve our offers and make them more rewarding for our players.
Thank you for taking the time to share your thoughts.
No payout for WINNING JACKPOT ON slots.lv
I Deposited, Hit an $8K Jackpot on Slot.lv Now My Account is Disabled!? Let me break this down because it’s honestly unbelievable I made my first deposit on Slot.lv, just trying my luck like anyone else. Out of nowhere, I hit a jackpot for $8,000 – crazy, right? Naturally, I went to withdraw my winnings, and everything seemed fine. Then I woke up the next morning to an email from them saying I needed to send documents to verify my identity. Okay, fair enough – standard procedure, right? I submitted all the requested documents.
My account is now completely disabled.
And I haven’t heard ANYTHING back since. No updates, no timeline, no support – just radio silence. So let me get this straight:
They had no issue taking my deposit instantly. I win big, and suddenly it’s a problem?
Make it make sense.
It feels like the moment you actually win something significant, they find a reason to lock you out. This experience has left a very bad taste in my mouth, and I’m warning others: Be extremely cautious with Slot.lv. Winning might cost you your account.
September 5, 2025
Unprompted review
Reply from Slotslv
UPDATE:
We appreciate you taking the time to provide the additional information we requested.
Upon checking, we do see our team sent you an e-mail regarding the current status of your account on September 20th. Rest assured once further details and/or instructions are available, they will also be communicated accordingly via e-mail.
---------------------------------------------------------------------------------------
We’re truly sorry to hear about the current status of your account and that it was disabled while you were in the process of receiving your winnings. We understand how frustrating and disappointing this experience must be, and we want you to know that your concerns are taken seriously.
We sincerely appreciate your cooperation in submitting the required documentation. We also apologize if the review process is taking longer than expected this is often due to a high volume of requests, which can affect our response times.
While many of our members are able to complete withdrawals without restrictions, we recognize that your experience has not reflected this, and we’re genuinely sorry that it has left you feeling this way.
On behalf of the entire team, we deeply regret the lack of communication and the uncertainty you’ve experienced. Please know that we’ve requested additional information here, so we can better support you and provide the clarity you deserve. We also want to ensure that any misunderstandings surrounding your account are fully addressed.
Thank you for your continued patience and understanding; we're here to help resolve this matter as swiftly and smoothly as possible.
Absolute trash
August 20, 2025
Unprompted review
Reply from Slotslv
We’re sorry to hear you feel this way. Your feedback matters to us, and we’d like to understand more about your experience so we can address it. Please feel free to DM us your email address — we’re here to help.
Customer service on point
Customer service on point! Great casino! Happy to be a player!
August 18, 2025
Unprompted review
Reply from Slotslv
That’s wonderful to hear — thank you so much! 🎉 We’re thrilled you’re enjoying the experience and we’ll be sure to share your kind words with our support team. Wishing you the best of luck on your next games!
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My star rating has increased due to the…
My star rating has increased due to the persistent responses and incredible feedback time of their customer service. As Platinum Paradise tier I'd only wish to see more improvements and better rewards to start paying out. Better than most other platforms to spend your money and maybe win something in return.. Just make sure to CASH OUT...
August 12, 2025
Unprompted review
Reply from Slotslv
We’re happy to hear that our customer service has made a positive impact on your experience. We appreciate your suggestions regarding rewards and improvements for the Platinum Paradise tier. Your input helps us continue enhancing the platform for all our players. And yes, cashing out responsibly is always key!
Promos NEVER work....LIARS
This company list a crypto club where you supposedly get 100% bonus on your crypto deposits up to $250 twice per week. I have tried to do this twice now both times using the deposit now button on the crypto club page and neither time have I received the bonus. I have spent hours talking with customer service and was finally told that I have to opt in to crypto club yet when I have asked how to opt in, they send me a link that takes me to the exact same page promoting their crypto club which has no mention anywhere of opting in. My second complaint has to do with another promotion. I received an email July 31st about downloading their new app and receive 30 free spins in 24 hours. I downloaded the app either Aug 1st or 2nd today is the 8th and still no spins. Customer service tells me that promotion was only for a week....awesome so again, where are my spins? I have yet to try and actually redeem money from this casino but my intuition tells me that would never happen either just like none of their promo ever seem to work.
August 8, 2025
Unprompted review
Reply from Slotslv
We’re sorry to hear about the difficulties you’ve experienced with the Crypto Club bonus and the app promotion — that’s certainly not the smooth experience we want for our players. We appreciate you bringing these concerns to our attention and understand how frustrating it must feel when promotions don’t seem to work as expected.
We’d like to review your account directly to confirm your Crypto Club status, ensure bonuses are credited correctly, and clarify any promotion timelines. If you could please send us a direct message with your email address, we’ll review your case so we can provide you with clear answers and resolve the issue.
Thank you for your feedback — it helps us improve, and we hope to earn back your trust.
I won at a game and requested a cashier…
I won at a game and requested a cashier check by courier, which they charged me $75 to send by Courier. Slots LV sent me a regular check not a cashier check
I took the check to my bank and they would not cash it. I took the check to Wells Fargo Bank, Regions Bank, and Bank of America the check was not a cashier check. The check did not have a valid routing or account number, the check was no good (They deemed it to be a scam). I contacted Slots LV, and they stated they would void the check out for $40, and place the winnings back in my account. They stated this would take 10-15 days. It has been 18 days, and you keep giving me the runaround. You stated the stop pay hasn’t been processed, or that you’re still processing it. The money was never taken out of your account, because it was a bad check, I sent you a copy of the front and back of the check with void on it and you still refuse to give me my money. This is a scam on your part. They sent me a check that could not be cashed and are now refusing to give me the rest of my money.
July 10, 2025
Unprompted review
Reply from Slotslv
Thank you for bringing this to our attention. We're truly sorry to hear about your recent experience and the inconvenience caused by the check issue.
We understand how frustrating this situation must be, especially after your win and the wait for resolution. Please know this is not the experience we want for any of our players. We apologize for the delay and confusion surrounding the payment process.
Please reach out to us directly via live chat so we can assist you further and work towards resolving this as quickly as possible.
______________________________
Thanks for providing us with your personal information.
It looks like our financial team is taking care of it since 4 August 2025.
You will receive an update about this on your account.
Thanks for your patience and apologies once again.
________________________________
We’re glad to let you know that this matter has been fully resolved. We truly appreciate your patience throughout the process and apologize for any inconvenience caused by the delays.
If you’d like, please feel free to share your updated feedback to reflect your experience now that the issue has been addressed.
Thank you for giving us the opportunity to make things right.
100% rigged
100% rigged. You will never win. Nobody has ever cashed out a dollar from slotslv
July 30, 2025
Unprompted review
Reply from Slotslv
We’re sorry to hear about your frustration. At Slots.lv, we prioritize fairness and transparency, and all our games use certified Random Number Generators (RNGs) that are regularly audited by independent third parties. Many players have successfully cashed out their winnings, and we’re here to support you if you ever have any issues or questions, also you will be able to see our big winners stories on our forum.
If you'd like, please reach out to our support team so we can assist you directly.
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scary.... probably should read this one
The bonus program is one of the worst I have experienced. When I requested to be removed from the bonus email list the customer service refused. When I requested a second time they said no again and I requested to delete my account. The reply I received can be summarized as
1. account can not be deleted
2. They have suspended my account and if I desire to log back in I will need to contact customer service
3. i will not be removed from the spam emails even when I unsubscribe.
4. spam emails are still being received.
long story short. they will gladly give up my thousands of dollars I spend as I am in the highest reward teer (whatever that means) but they will not give up the email solicitation. seems suspect and illegal to me
July 1, 2025
Unprompted review
Reply from Slotslv
Thank you for sharing your feedback.
We sincerely apologize for the frustrations you've experienced with our communication and account management processes. Your concerns are important to us, and we take them seriously.
Regarding your request to be removed from our email list, we regret any inconvenience caused. Please know that we aim to respect our players' communication preferences and understand the need to eliminate further messages.
Our policy is to disable accounts upon request for your security privacy and or well-being. While account deletion may not be available, we are happy to assist you in addressing any concerns related to your account.
We encourage you to contact our dedicated support team directly if you have any further inquiries.
My account got Disabled for no reason
I made $200 deposit I use the 200% coupon and I play and rolled over turning it to $1669 then placed a withdrawal for that amount and woke up this morning to my account being disabled and ask to contact support which I did I was told they doing a review and will get back to me via email, this same issue happened to a friend of mine too. I have been waiting for support but no email as of now. Update I never got paid Don’t sign up they scam me of my deposit and winnings and lie that I have another account which is not true I don’t even know the person they claim iam they gave another email address that I don’t even know stating it was my account
July 22, 2025
Unprompted review
Reply from Slotslv
**********UPDATE***************
Hi there! We apologize for the delayed response. Our records show that our team has been in contact with you via email regarding your account. As a reminder, our Terms of Service allow only one account per individual and per household. Any additional accounts may be closed, and any related funds forfeited, in accordance with these terms. These measures help us maintain fairness and integrity for all our players.
******************************************************************
Thanks for reaching out and sharing your situation. We understand how frustrating it can be to have your account disabled unexpectedly, especially after a big win. Account reviews are part of our commitment to keeping the platform safe and fair for everyone, but we know timely communication is key.
If you haven’t received an update yet, please send us a direct message with your account details or support ticket number so we can prioritize your case. We’re here to help and want to get this resolved for you as quickly as possible. Thanks for your patience!
Pay out in mere seconds!!!!
I’ve been gaming for awhile. I honestly can tell you these guys are legit. I had an issue with not getting my bonus used chat they explained how to use it & what happened & just added it to my balance. Hit 500 spent 170 a 330 win as soon as I entered my bit coin lighting address it was sent instantly. It hit my wallet in 7 seconds. Yes they don’t give you a lot of free play or large bonuses but nothing is free I don’t expect them to give away a whole lot they wouldn’t be in business long if that were the case.KUDOS for the great customer service & not stealing my bitcoin.FASTEST PAY OUT EVER!!!!
July 20, 2025
Unprompted review
Reply from Slotslv
Thank you so much for sharing your experience! We’re thrilled to hear everything went smoothly—from resolving your bonus issue to the lightning-fast Bitcoin withdrawal. We work hard to provide fair, secure, and efficient service, and it means a lot to know it’s making a difference. We appreciate your trust and loyalty—best of luck at the tables, and we’re always here if you need anything!
Ive spent over $100,000 here they treat…
Ive spent over $100,000 here they treat me like shit no birthday bonus no bonus period even when you spend the kinda money I have there customer service is shit all of them,this place makes you think they are giving you so much in the beginning with there joke of reward points but ive countless times dropped over 250.00 sometimes more a week and I get shit back after spending that kinda money and only cashing out 3 times and out of the 3 they were under 300 bucks I made on my lose my high $1000.00 and I spent that right back into it trying to see how well they would treat me after 5 years nothing no big bonus or thank you just what do you left we can steal from yah call a 100,000 stupid bad luck ill tell you right now its the company and the people working there that make it shit
June 11, 2025
Unprompted review
Reply from Slotslv
Thank you for sharing your feedback. We're truly sorry to hear about your experience and how you're feeling after your time with us. We understand your frustration, especially considering the loyalty and time you've invested over the years.
We aim to provide all our players with fair, enjoyable, and rewarding experiences—and it's clear that we've fallen short of your expectations. Please know that your concerns about rewards, bonuses, and customer service are being taken seriously, and we’d appreciate the opportunity to look into your account further to see how we can make things right.
Thank you again for your honest feedback—we value your voice and hope we can regain your trust.
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I had a deposit issue & the staff was…
I had a deposit issue & the staff was more than helpful. Five stars from me. Good job everyone!!
June 25, 2025
Unprompted review
Reply from Slotslv
Thank you for your kind words and positive feedback!
We're happy to know that our support team was able to assist you with your deposit issue. Your satisfaction is our top priority, and we appreciate your review.
If you need any further assistance, feel free to reach out. Thank you for choosing us!
Slotslv are rip offs
Slotslv are rip offs. They stole my money right after I deposited it. They shut my account down because I told them I didn’t recognize phone number on account. So they asked me how much I had in account and I told them and a pin and birthdate told them then he asks for number on account. I told him that’s why I’m talking to you because I don’t know that number and they shut down my account. Now I’ve sent photos of identification and if me with I’d but nothing. They don’t ever have an agent now that can help me. Theives!!!
June 22, 2025
Unprompted review
Reply from Slotslv
We’re truly sorry to hear about your experience and understand how frustrating this must be. Please know that account security is extremely important to us, and we follow strict verification procedures to protect our players. If you’ve already submitted your identification documents, our team should be reviewing them. We’d like to resolve this as quickly as possible—please send us a direct message with your username or a support ticket number so we can escalate this to the appropriate team. We're here to help.
I had to change a phone number
I had to change a phone number. Account got locked. Customer service asked for a pic of ID and selfie. Did that. Contacted customer service multiple times after. Got a run around. Accounts still locked. Thankfully for me it wasn't much money. Stay away from this scam.
I see a response. Asking for a ticket number or reference number? I don't have one. Was asked to send pics and selfie. I've done that. I've even sent screen shots of the email I sent. One loop to another. Empty help. Why even bother to respond?
If anyone sees this and sees the responses from Slots. lv. They're still not helping, but want to appear as if they are or have. They're not. Otherwise wouldn't some of these negative reviews be taken down?
June 13, 2025
Unprompted review
Reply from Slotslv
Hi there, thanks for sharing your experience — we’re really sorry to hear about the frustration you've faced.
Account security is something we take very seriously, which is why we may request identity verification when sensitive details like a phone number change. That said, the process should never feel like a runaround, and we apologize if it came across that way.
We’d really like the chance to make this right. If your account is still locked, please reach out to our support team again with your ticket or case number, and we’ll prioritize getting this resolved for you.
We appreciate your patience and hope to regain your trust.
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