SlotyReviews 

197
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

Never had a problem withdrawing any winnings,, sometimes takes a few days but have always been paid out

Rated 1 out of 5 stars

worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive sti... See more

Company replied

Rated 1 out of 5 stars

Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excl... See more

Company replied

Rated 5 out of 5 stars

Nice smooth layout without the little annoying things (like chat button over the spin button). Did have some small display issues on an Oppo find x3/Chome but worked flawlessly on s9+/chrome, find... See more

Company replied

Company details

  1. Casino

Written by the company

Sloty casino is an online casino dedicated to delivering an out of this world gaming experience where you will be kept on the edge of your seat, as you enjoy an exhilarating adventure above the clouds.


Contact info

  • Water Street, XBX 1301, Ta' Xbiex, Malta

  • sloty.com

2.5

Poor

TrustScore 2.5 out of 5

197 reviews

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2.5

All reviews

(197)

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Rated 1 out of 5 stars

Very very slow withdrawals

Says 24-48 hour processing time however when I questioned this they say that's the period for the system to accept the request. The actual processing time is 21 working days. Requested mine on 29th June so will see how long it takes them.
Edit: Received withdrawal today which is 8 days later. Don't think they're scamming people but just very slow withdrawals. When I first withdrew was in my account same day in less than 3 hours so maybe this is a technique they use in hope you deposit again with them

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Total out of order this site … played…

Total out of order this site …my partner played few times won £700 so withdrew funds
5 days later still waiting when clearly say 72hrs for withdrawals
Fobbed off when speaking to someone on live chat
Then today his account was blocked saying He had self excluded? Which is not the case , as why would He do that if He was waiting for his withdrawal to pay out
I think this site just a scam but We will be taking it further

June 11, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Tanya,

We are sorry to hear of this experience and in order to assist your partner further with his account, we kindly ask you to advise him to contact our support team.

We also advise your partner to check any emails that may have been sent to him with regards to an update on his account.

Should you have any further queries, please do not hesitate to contact us back.

Kind Regards,

Sloty Team

Rated 1 out of 5 stars

Absolute joke

Absolute joke. Deposited and won the jackpot of 22000. Ask for id and to upload documents and then oh wow what a suprise they block my account. What a bunch of time wasters. Do not know how they can get away with it.

June 10, 2021
Rated 1 out of 5 stars

21 days and still waiting for my…

21 days and still waiting for my withdrawal ☹️

June 10, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hello Sandra,

please note that we reviewed your account and we can see that your withdrawal has been paid out on the 11/06/2021. If you still have any queries related to your withdrawals or you need assistance, please do not hesitate to contact us.

Regards,
Sloty Casino Team

Rated 1 out of 5 stars

So I recently joined sloty

So I recently joined sloty. First I won 300 and they sent it to my account no problems atall. I played again once I received my winnings a few days later and got lucky and won 2000 and the moment I hit withdraw they sent me a email stating to verify my self. So I'm trying to contact them but I can only speak to a bot which is pointless. I need to renew my photo id before I can send it to them but I need to know what else I can send rather then a utility bill? Feel like they pro long it so you lose your winnings as it says in there policy if you don't verify within 180 days they have the power to remove your winnings. So if it takes too long for my license to be renewed then I lose my winnings? Surely that's not right. I can't even speak to a real person at sloty to find out what else I can do. Its like if you win they will make it hard as possible for you to get your winnings but happily let you deposit. I know its not that much money but I would like to receive what I won fair and square, that's the whole reason we play isnt it?

June 4, 2021
Unprompted review
Rated 1 out of 5 stars

I am so dissatisfied with this site

I am so dissatisfied with this site. Requested a withdrawal 14 days ago and still waiting. Received an email 5 days ago saying I am top priority, thought it would be credited to my PayPal account, not so, am still waiting. Fingers crossed it will be transferred soon. Still waiting now 19 days for my withdrawal

June 3, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hello Sandra,

please note that we reviewed your account and we can see that your withdrawal has been paid out on the 11/06/2021. If you still have any queries related to your withdrawals or you need assistance, please do not hesitate to contact us.

Regards,
Sloty Casino Team

Rated 3 out of 5 stars

My documents have been pending review…

My documents have been pending review over a week now I have had no emails to tell me what’s happening I also have a pending withdrawal 1100 I have been a depositing customer can’t see whey I haven’t got my winnings yet I have sent all my documents through my account secission now they have selfexculed me say it will not effect me receiving my pending withdrawal so disappointing as am still waiting to hear

May 23, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Sowsan,

We have looked into your account and can see your withdrawal was paid out successfully on the 02/06/2021.

Should you have further queries, please do not hesitate to contact us.

Regards,
Sloty Team

Rated 3 out of 5 stars

Disappointed - but feeling less so.

Wish I'd read these reviews before joining Sloty and I wouldn't have joined. Made a few deposits and won £225 - there is a fee to pay on that, which fair enough but I've never had to pay a withdrawal fee before. The withdrawal was made a week ago but I haven't received it yet - never, ever had to wait so long. Only had one email from them to say the withdrawal was under review. Tried to upload iD documents in case that was the hold up but they weren't needed as I was verified. Uploaded them by email to cover all bases though! I'm really despairing that I'll never get the money now. UPDATE: After an apologetic email from Sloty I received £219.51 to my Paypal account today. Thank you. FURTHER UPDATE: After risking another deposit I cashed out when my winnings were £50 odd pounds. My money was in my Paypal account the following day. Thank you.

May 20, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Kathleen,

We are sorry to here you experienced some delays with us. We have a high volume of traffic which resulted in some delays.

Glad to hear your funds were received successfully. Should you have any queries, please do not hesitate to contact us.

Regards,
Sloty Team

Rated 3 out of 5 stars

Good looking site

Good looking site
Pain to get your account verified but they all are
Took over a week to get winnings but I got them
Good customer service with chat option
So overall not as bad as other people have made out.

May 4, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear James,

Thank you for leaving us your review.

Should you have any queries, please do not hesitate to contact us.

Regards,
Sloty Team

Rated 1 out of 5 stars

Terrible site

Terrible site. Charge you 15% fee to withdraw. And takes a week to get the money. Won’t ever play this site again

April 27, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Christopher,

We have looked into your account and can see your withdrawal was paid out on the 28/04/2021.

Should you have further queries, please do not hesitate to contact us.

Regards,
Sloty Team

Rated 1 out of 5 stars

I joined Mr sloty deposited was asked…

I joined Mr sloty deposited was asked for my I'd all account verified I won some money went to withdraw u can't withdraw anything under 100 pound so played on won 100 pound account verified already withdrew its 7 days since my win u can deposit any way but apparently can only withdraw via bank transfer so withdrew during the week messaged them they said it can take 7 to 21 days via bank transfer and my funds had not even left them 7 to 21 days for any casino to pay out is a joke as everyone else can pay out same day or a couple of days still no payout still waiting no sign this company is the biggest joke ever don't use them the gd reviews I've read m stated was paid out in just over 2 days aye right don't use them it's a complete and utter joke

April 23, 2021
Unprompted review
Rated 1 out of 5 stars

If you work for these people you deserve to be robbed yourself you scum

They make excuse after excuse and use small print terms and conditions to avoid paying you your money. They are a scam site the same as all of the Genesis sites. If you plan to play just don’t expect to collect your winnings if you get any.

April 22, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Jack,

We can see that an email was sent to you on the 26/04/2021 informing you about the status of your withdrawal.

Should you have further queries, please do not hesitate to contact us.

Regards,
Sloty Team

Rated 5 out of 5 stars

Personally, I had a smooth experience

Reading the previous reviews I was wary, but my experience has been the complete opposite of them. I deposited £50 and requested to withdraw £1040 at 9pm, 3pm the following day I received an email saying that the withdrawal had been processed and the money was in my account that same day.

April 7, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Daniel,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,

Sloty Team

Rated 5 out of 5 stars

I’ve read a lot of bad reviews which…

I’ve read a lot of bad reviews which had me quite worried.. I recently signed up and won a bit of money that I was withdrawing.. but all I can say I I’ve not had any problems it took just over 2 days from withdrawal to money in account..
Enjoying the site, good selection of games - will be playing again there :)
Cruelladevil

April 3, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Sarah,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,

Sloty Team

Rated 1 out of 5 stars

Never ending story

Hello there! First I wanna apologize for my bad English. Will try explain all my situation with all details. At 3rd March I made two withdrawal from słoty casino, *this was my 2nd and third withdrawal). First withdrawal come in few days without any asking of verification of documents. At 5th of March I revived email about verification, what I need to add in my account. Of course I add that, because for me its normal. So I add in website platform my passport, my both side of debit card and newest bank statement to showing my address. I received email about verification will be from 24-72h. After 5 days when I didn't receive an answer I came to live chat asking whats going on. They told me, all its good documents are fine and they apologize for delayed. In few days I should receive money in my bank. Nothing change in few days, so every days I was talking on chat was going on why i didn't receive anything, and again I hear apologize for that. In live chat at 12th March one of support member tell me to talk with they at 10am, because now they cant send request to doc department (was 4:40 morning), Im trying explain Im working that time, and if he can to that because I need that money to cover my debt. After that I hear straight answer - my account its self excluded because of debt and I receive email i request of that. (i get copy of that chat when I request just about money). Honestly, I dont wanna get nothing more with this company but when im Self excluded I cant talking in chat Im feeling now this was just to blocked my from live chat.

I send this same day email, expalin everything how Im feeling, how long Im waiting with pending withdrawal and verifcation. atter two days I revive email about my documents. Its missing now back of my debit card! But one week ago I hear in chat all documents its fine! So again I send photos and video (because probably they will told me its not that card). And again I get ready answer you verification will be from 24-72h....

I cant sleep everyday Im checking my mailbox and looking for any answer but nothing....

And maybe for you will be funny..all this two withdrawal its total for around 370GBP, for you maybe its nothing but for me now every GBP its important. I cant sleep all this stress around and everything was not worth to go play in that casino.

March 15, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi,

Thank you for your review, and we are sorry to hear that you have encountered these issues with the processing of your withdrawals.

Understanding your frustration, please let us point out that as a regulated gaming company, we are obliged to carry out all the necessary checks on our players accounts. Unfortunately, these checks can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this may have caused.

It is impirtant to also state that as a responsible gaming casino, the safety of our players is of utmost importance to us. Any account will be self-excluded if any alarming comments are made, but this would not affect any of your pending withdrawals. These will still be reviewed and processed accordingly.

We can now confirm that all pending withdrawals have been paid out accordingly, and you should have received the funds to your account by now.

Should you require any assistance, please do not hesitate to contact us, we would be more than happy to assist!

Kind Regards,

Sloty Team

Rated 1 out of 5 stars

Don't waste your time, you can't deposit!

Was actually quite decent when I joined, but to deposit I now have to send them bank statements, payslips, you name it. Total invasion of privacy. So I've now closed the account. It's a shame they're willing to drive hoardes of customers away with this militant approach.

March 12, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Richard,

As per our regulators we are required to to request for documents in order to verify accounts of our customers.

As stated in our T&C's on site:
5.4. By agreeing to the Terms, you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering (the "Checks").

Should you have any further queries, please do not hesitate to contact us.

Regards,
Sloty Team

Rated 1 out of 5 stars

Cant even give a zero rating but if I…

Cant even give a zero rating but if I could it’s exactly what would be given do not use this site winnings are non existence they don’t seem to want to confirm a withdrawal it either gets bounced back to your account or there is always an excuse as to why it was never accepted. 7 times I have attempted my withdrawal and yet again still nothing have never come across a casino site like this before, don’t get me wrong great selection of games but doesn’t seem like you ever get paid out the good reviews must be paid for because there no chance someone has had a good experience here

February 14, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Matt,

Thankyou for your review, and we are sorry to hear that you have experienced issues with your withdrawal request.

We have tried to contact you privately via this thread to request further information, as with the details provided on this thread we were unable to locate your account, but we have received no reply.

Please get in contact with us so that we can have a look at your account and check what the issue is, should you wish for us to investigate further. In certain cases there could be a technical issue from the payment providers which can cause withdrawals to bounce back, but once you give us further information we can check properly for you.

Kind Regards,

Sloty Team

Rated 1 out of 5 stars

Requested withdrawal 01/01/21 and…

Requested withdrawal 01/01/21 and automated email said payout will take 7-21 days. After 19 days noticed the funds had been added back into my balance. Live chat and email support stated ‘sorry due to an error withdrawal was cancelled please make a second”
Made a second and 24hrs later same thing happened. Given same excuse ‘error’
Now made third request whilst on live chat and still awaiting payout. Stay well clear people

January 25, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Minty,

Thank you for your review, and we are sorry to hear that you have encountered issues with your withdrawal request.

We have tried to contact you privately via this thread for further information, as we could not locate your casino account with the details provided, but we have received no reply.

Please get in contact with us so that we can investigate this issue further for you.

Kind Regards,

Sloty Team

Rated 1 out of 5 stars

Don't play Ok people this is for all…

Don't play Ok people this is for all the people qsloty.com or any online casino that relate to this casino I won 21000 dollar I have prove pictures I have conversation with the support team I waited 4 days asking this support agent cash out my money I send all the documents necessary to be verified not only that ever day 4 days I twice to 3 time I with go end ask questions about my cash out the with always tell me this something over end over until I started checking the reviews online that when I find out this casino is fake the steal people money the don't let you cash your money out carefully the are very big scam artists the will make you believe anything do not play at there casino don't play also I am form canada I will make sure your in the news so all canada find out about your casino thank you for stealing my money sloty.com don't play read my reviews do not play at this casino

December 22, 2020
Unprompted review

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