SLOUCH. Reviews 1,194

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and comfort, often highlighting its adjustability and ergonomic design as key benefits, especially for those with back issues. The ordering process is frequently described as easy, and many appreciate the fast and efficient delivery service. People are delighted with the overall user experience, finding the chairs easy to assemble and a significant improvement over previous seating. However, some customers also noted issues with delivery, specifically mentioning difficulties with FedEx regarding missed delivery times and a lack of communication. A few reviewers found the seat too hard or the chair too small, particularly for taller individuals, and some experienced discomfort with the headrest or felt the build quality was not as robust as expected.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the chairs for being very... See more

Quality

Customers generally report positive experiences with product quality, highlighting that many chairs are... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease of ordering and the clear,... See more

Order

Clients share positive opinions on the ordering process, highlighting its ease and efficiency. Many found it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to research and order, swatches sent to select the colour. Easy to construct. Chair is comfortable, I need lumbar support as have a prolapsed L5 S1 and this is sufficient. I nearly selected the... See more

Company replied

Rated 5 out of 5 stars

Was slightly dubious about ordering a chair online as I suffer from scoliosis so have a 'wonky' spine. Took the plunge as seemed to be fully adjustable.I have used for a few days now and although stil... See more

Company replied

Rated 5 out of 5 stars

I bought the office chair after doing research on the best office chair to buy. I don’t understand the negative reviews I have read online. This is by far the best office chair I have ever had. Not on... See more

Company replied

Rated 5 out of 5 stars

Great chair for my new office and looks like it'll last a long time. Not sure what people are saying about the padded seat being 'too hard' - anything softer and it wouldn't hold the shape in the... See more

Company replied


Company details

  1. Office Furniture Store
  2. Furniture Manufacturer
  3. Furniture Store

About SLOUCH.

Written by the company

Challenging the conventions of traditional home office furniture with quality design and high-performance technology.

We are part of the UK’s largest office furniture manufacturer. For over 45 years we have provided office products to big brands names, supporting their strategies to create some of the most desirable and comfortable workplace settings in the world.

We are experienced designers, engineers, manufacturers, stylists, artists and photographers. Combining our creative skills, expertise and passions to present a new era of work-life, where every day works for you.



Why SLOUCH?

Combining our creative skills, expertise and passions to present a new era of work-life. Constantly striving to push boundaries and design products with conscious intent.

Design—

We understand great design, we constantly seek new inspiration to develop products that not only look great but feel great too. While we have our own talented and driven design team in-house, we also firmly believe in forging ambitious partnerships with some of the world’s leading designers to deliver innovative, inspiring and effortlessly intelligent furniture every time.

Made for you—

The TASKONE chair is fully-customisable, boasting features such as back lumber adjustment, soft-touch multi-movement arms, seat height and depth adjustment. One of the most notable features is the auto-adjusting recline with synchronised tilt tension, perfectly balancing each users weight and movements.



Built to last—

We test, then test, then we test again. The details that comprise our products are the subject of obsessive, lengthy attention. We consider every conceivable stress and strain they may encounter through a long working life, and subject them to rather more pressure than they’re ever likely to suffer, just to be on the thoroughly safe side.

It's a wonderful world, let's keep it that way—

Sustainability is written in to everything we do. From the materials we source, to the way we design and craft our products, right through to delivery. Our commitment to sustainability is embedded in every aspect of our business. In 2009 we developed a £1.5million facility called ‘Sustain’ to support our sustainability efforts. Sustain’s headquarters is a 15,000ft2 purpose built recycling centre in Lancashire, UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Chair is great

Chair is great - bought on recommendation from article in the Guardian. Very comfortable, really well made, plus VERY easy to put together.

December 10, 2025
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Reply from SLOUCH.

Hi Ruth,

Hi Ruth,

Thanks so much for your review! We’re really pleased to hear the chair has lived up to its Best Office Chair award from The Guardian for you. It's always lovely to hear (we’re admittedly a little biased here at Slouch!).

It’s great to know you’re finding it comfortable, well made, and easy to put together.

Thanks again for choosing Slouch!

Slouch Team x

Rated 5 out of 5 stars

Honestly usually don't review anything…

Honestly usually don't review anything but good solid chair with nice material. Sometimes you gotta spend the money, especially when it's to do with your back.

December 17, 2025
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Reply from SLOUCH.

Hi Jordan,

Thanks so much for taking the time to leave a review, we really appreciate it!

We’re glad to hear you’re enjoying the chair and its quality materials. Investing in comfort (and your back!) is always worth it, and we’re really pleased you’re happy with your Slouch chair.

Slouch Team x

Rated 5 out of 5 stars

Comfortable and stylish desk chair

Great chair - easy to order and put together. Comfortable and it looks good in my home office.

December 16, 2025
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Reply from SLOUCH.

Hi Sharon,

Thanks so much for your review! We’re really pleased to hear the chair was easy to order and assemble, and even better that it’s both comfortable and looking great in your home office.

Thanks again for choosing Slouch.

Slouch Team x

Rated 4 out of 5 stars

The chair was easy to assemble and is…

The chair was easy to assemble and is comfortable but the head rest is not.
As in almost 6ft, it is not quite high enough digs into my neck and pushes me forward giving me neck ache.

I’ll remove the head rest. It’s a shame as it wasn’t cheap but the chair itself is lovely and very flexible. There are lots of settings to adjust the chair which is great and it looks really nice as well.

December 5, 2025
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Reply from SLOUCH.

Hi Richard,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the chair easy to assemble, comfortable, and that you’re enjoying its flexibility and design.

We’re really sorry to hear that the headrest hasn’t quite worked for you. It is fully adjustable to suit different heights and sitting positions, and sometimes a small adjustment can make all the difference. If you’re still finding it uncomfortable or can’t quite get it set up in a way that works for you, please don’t hesitate to get in touch with us at customercare@slouchonline.com and we’ll be happy to help.

We really appreciate you taking the time to share your experience – feedback like this helps us continually review and improve our designs.

Slouch Team x

Rated 5 out of 5 stars

Allround good service

Chair arrived in good time, it was easy to build & any queries were dealt with promptly & efficiently. the chair is comfortable & glides beautifully on our hard floor finish.

December 12, 2025
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Reply from SLOUCH.

Hi Sarah,

Thank you for taking the time to leave such a lovely review. We’re glad we could answer your queries quickly and that you’re enjoying the comfort of the chair.

There’s nothing more satisfying than it gliding smoothly across a hard floor — we hope it continues to serve you well for many years to come.

Thanks again for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

I am 75 years old and I got tired of chairs I have to fit…

I am 75 years old and I got tired of chairs I have to fit and wanted a chair that fitted me. After much research I came across Slouch who offer chairs that are adjustable in every conceivable direction. They looked good, had great reviews and came at a price that, if the chair did its job, was very reasonable. Delivery was right on time and the chair was beautifully packed. It required 5 bolts (included) to put it together and that was it. I actually expended more labour just removing it from the box and I confess, I laughed out loud as I set about discovering all the which-ways that chair wanted to fit me. I set it up as best I could, and over the next couple of days, tweaked and played while these old bones sighed with relief and pleasure. I now have a fabulously well designed and made chair that will probably see me out and I am a very happy bunny. Thank you Slouch, with apologies for the delay in reviewing, we needed a little bonding time. Best wishes, Keith.

January 5, 2026
Unprompted review
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Reply from SLOUCH.

Hi Keith,

Thank you so much for coming back to leave another review – it genuinely brought a smile to everyone’s face here at Team Slouch.

This is exactly why we do what we do: to help people finally feel comfortable in a chair that fits them, rather than having to fit themselves to the chair.

We’re so pleased you chose Slouch and that the adjustability has allowed you to dial everything in just right. It’s so lovely to hear that after a bit of tweaking and “bonding time” (we love that phrase and may have to borrow it!), the chair now fits you perfectly and those bones are getting some well-deserved relief.

Thank you again for taking the time to leave such a thoughtful review, it truly made our day. We hope your Slouch chair serves you very well for many years to come.

Have the best day, Keith.

Slouch Team x

Rated 1 out of 5 stars

Will never purchase from this company

Will never purchase from this company! The desk motion to move up never works waste of my money

January 2, 2026
Unprompted review
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Reply from SLOUCH.

Hi Anika,

We’re so sorry to hear about the issues with your product. This is not the experience we want for any of our customers.

Our customer care team has tried reaching out a few times via email, but not heard back, we genuinely want to help get this resolved for you. Please reach out to us when you’re able via email to CustomerCare@slouchonline.com we’d love the chance to make this right and ensure your desk works the way it should.

Slouch Team x

Rated 5 out of 5 stars

Excellent conmunication

Excellent conmunication, Christmas delivery expedited despite late order.

December 19, 2025
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Reply from SLOUCH.

Hi Nicolson,

Thanks for taking the time to leave us a review. Really glad we could go the extra mile to help make sure your order arrived in time for Christmas.

Thanks again for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

Made to order and prompt delivery in 4…

Made to order and prompt delivery in 4 days
Great communication throughout
Delivery service used also communicated well and turned up exactly when expected
Beautifully packed and easy to assemble

December 12, 2025
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Reply from SLOUCH.

Hi Susan,

Thanks so much for your review. We’re really pleased to hear everything ran smoothly and that you felt well informed throughout the process. Enjoy your new setup!

Slouch Team x

Rated 5 out of 5 stars

I saw a review of this company

I saw a review of this company and it's chairs and as my old one had collapsed on me(plastic seat cracked, it was 10 years old) I thought time for a bit of comfort. Now retired and spending more time by the computer its fantastic, a worthwhile investment.

December 18, 2025
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Reply from SLOUCH.

Hi Ian,

Thanks so much for taking the time to leave a review – we’re really pleased to hear the chair’s been a worthwhile investment and that it’s brought a bit more comfort to your time at the computer.

We hope you’re enjoying your well-deserved retirement, and thanks again for choosing Slouch – we’re so glad you found us.

Slouch Team x

Rated 5 out of 5 stars

Great design and quality!

Bit pricey but well worth the extra cost as it is very well made, good quality and great design, very happy with product 😊

December 17, 2025
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Reply from SLOUCH.

Hi Rama,

Thanks so much for your review – we’re really pleased to hear you’re happy with the design and quality, and that it feels worth the investment. Enjoy your new chair!

Slouch Team x

Rated 5 out of 5 stars

Love my standing desk

Love my standing desk, I had a bit of trouble putting it together but customer service at Slouch was incredibly helpful. They even filmed a video for me on how to fix the issue I was having.

December 15, 2025
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Reply from SLOUCH.

Hi Ruya!

Thank-you for your lovely review. We're so glad you had the full Slouch experience and that the team could go the extra mile to get everything sorted for you. Great to hear you’re loving the desk!

Slouch Team x

Rated 5 out of 5 stars

Great chair

Love love the chair. Super comfortable and stylish. I wish you shipped to other European countries as well!

December 5, 2025
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Reply from SLOUCH.

Hi Paula!

Thanks so much for your lovely review – we’re really glad to hear you’re loving the chair and finding it both comfortable and stylish.

We appreciate the feedback on European shipping too; it’s something we’re always exploring. Thanks again for choosing Slouch!

Slouch Team x

Rated 4 out of 5 stars

How I found buying from Slouch

It's the usual modern online experience efficient well done but impersonal and you don't know what you've bought until you get it. Not a lot of interaction other than ordering and paying, instructions as a bit sparse and a guide to the controls would be nice.

December 3, 2025
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Reply from SLOUCH.

Hi Richard,

Thanks for taking the time to share your experience, we really appreciate the honest feedback. We understand that buying online can sometimes feel impersonal, and we’re really sorry if the experience didn’t feel as engaging or informative as it should have been.

Your comments around clearer instructions and a more detailed guide to the controls are particularly helpful, and we’ll be sure to pass these on to the team as areas we can improve. Feedback like this helps us refine both the buying experience and the support we offer once a chair arrives.

If they're still needed, a more detailed overview of our instructions, along with a guide to the controls explaining what each adjustment does, can be found on our website here:

https://slouchonline.com/assembly-instructions/
https://slouchonline.com/desk-assembly-setup/

If there is anything else we can help you with please do not hesitate to contact us via email at customercare@slouchonline.com . Thanks again for sharing your thoughts, it’s genuinely appreciated.

Slouch Team x

Rated 5 out of 5 stars

I love my new chair

I love my new chair. It so comfortable and it really has made my life a lot better.

December 10, 2025
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Reply from SLOUCH.

Hi Adrian!

Thanks for taking the time to leave a review – it's so lovely to hear your chair’s made everyday life that bit better. Thank-you so much for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

Great service and quality

Delivered on time, as described, good instructions, good quality chair.

December 2, 2025
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Reply from SLOUCH.

Hi Rob!

Thank-you so much for taking the time to leave a review! We’re so pleased to hear everything went as expected and that you’re loving your chair.

Slouch Team x

Rated 5 out of 5 stars

Great chair

Great chair, I'd forgotten I'd even bought it because I am no longer experiencing pain! It's completely solved the problems I was having using my sewing machine for hours so I also highly recommend it as a chair for sewists. Excellent service and easy to build. Well worth the money.

December 9, 2025
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Reply from SLOUCH.

Hi Leah,

Thanks so much for such a lovely review! We’re really pleased to hear the chair’s made such a difference and that you’re able to work comfortably for longer without discomfort.

So pleased to hear the service was excellent. Thanks again for the recommendation and for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

Quality

Quality, good prices, fast delivery

December 22, 2025
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Reply from SLOUCH.

Hi Frank,

Thanks so much for taking the time to leave us a top review – we really appreciate it. We hope you continue to enjoy Slouch!

Slouch Team x

Rated 5 out of 5 stars

Very pleased with my new chair

Very pleased with my new chair, very comfortable, good build quality

December 3, 2025
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Reply from SLOUCH.

Hi!

We’re really glad to hear you’re loving your new Slouch chair and are happy with both the comfort and quality – that’s exactly what we aim for. Thanks again for choosing Slouch!

Slouch Team x

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