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SlrHut Reviews 

8,267
•
TrustScore 3.5 out of 5

3.6

Camera Store
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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the competitive pricing, often finding excellent value and comprehensive bundles. Consumers frequently report quick and well-packaged deliveries, with accurate tracking and timely arrivals. Some customers also highlight positive interactions with customer service, describing them as helpful and responsive. Conversely, a small portion of people felt dissatisfied with order and product fulfillment. Some experienced significant delays, lost orders, or items that never processed. Others received products with missing or damaged components, like incorrect chargers or broken tripods, and found items unboxed without manuals. Concerns also arose regarding 'grey stock' products, US-only warranties, unexpected customs fees, and unhelpful customer service for these issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with their purchases,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising quick delivery times and good... See more

Order

Consumers find order experiences to be ambiguous, with many expressing frustration over issues like hidden... See more

Price

Customers consistently note positive experiences with price, often finding competitive pricing and good value... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a Nikon D7500 with professional bundle. The camera is good and came with a lot of accessories but they were all made by Ultimaxx which cannot be classed as professional! They are good eno... See more

Rated 4 out of 5 stars

Camera ordered arrived quicker than expected and was well packed. The camera itself was a lot cheaper than most of the competition. The battery charger was no of UK spec and when I pointed this out... See more

Rated 4 out of 5 stars

I was online searching for a camera deal for my partner birthday. When I contacted SLRHut I spoke to Henry who was very helpful. My partner does not receive the camera till next month, therefore I can... See more

Rated 4 out of 5 stars

Overall pleased - I ordered a lens at a bargain price and received delivery in the UK in 4 days, which is impressive. I was disappointed to learn it would not be shipped from within the UK, howeve... See more

Company details

  1. Camera Store

Written by the company

In 2002, SLR Hut’s founders began offering professional camera and camcorder equipment for sale locally in a retail store. Sales quickly expanded online and offerings were being made globally. Despite the extremely large consumer base that was built up since 2002, they noticed that most people around the world that are in the market for professional camera and camcorder equipment were not getting very good prices. These same products that our Founders were offering to their local market were being sold in the UK and other parts of the world at prices 20% - 40% higher due to manufacturers demanding MSRP pricing, enforced MAP policies with authorized retailers and currency exchange rates. The question was asked, why should consumers have to pay MSRP with such a high markup? Why can't we sell at wholesale price points to the general public? The answer was simple; WE CAN, and WE WILL. The burden of researching each corner of this global market was now placed onto their shoulders. Finally, they had figured it out, since the internet has made this world a smaller place to live and since e-commerce is a global playing field, we followed suit and quickly expand globally, from being one of our nation’s largest online supplier of consumer electronics, to being one of the world’s largest consumer electronics e-tailers. With our founders now focused in on the United Kingdom as their target market, SLRHut.co.uk was born and our brand, dedicated to a UK customer base began to build. We have massive warehouses which are always fully stocked, we also have close ties with manufacturers and distributors worldwide and are ready to fulfill your every need quickly and seamlessly.

Contact info

3.6

Average

TrustScore 3.5 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(8,267)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

Order didn’t come - zero communication

I ordered a GoPro with accessory pack that I required quickly due to needing a last minute replacement ahead of an important trip.

I paid extra for Express delivery, but the order never turned up. In fact, despite getting order confirmation, it turns out the order wasn’t processed.

I got no communication from SLRHut, and so no camera. Given they talk so proudly about their service, this was a let down.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and a very positive…

Prompt delivery and a very positive attitude towards customers
I have always found them to be very knowledgeable and helpful with information on the correct lens or camera required
Prices are comparable with other sources

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Everything was easy

Everything was easy, from browsing as a beginner so not really knowing what I needed to purchasing,delivery and collection which arrived on time at my chosen destination and in the time slot advised. Can't fault Slrhut, just need to use equipment before I can give an honest 100% review but a very good start so far. Many Thanks

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a camera no problems with the…

Bought a camera no problems with the camera no manual on how to use it found out the camera is a Japanese import try to get slrhut to provide a manual. Have had no reply from them and left OT messages on their answering machine. Looks like they have taken my money and ran.

December 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent Service throughout

Purchase was made very easy, and this prompted me to make a second purchase. Although my purchases were sent from the United States, they were both very quick and I was kept informed of progress. When the packages arrived they were well parcelled and delivered early. the items were in excellent condition and worked perfectly. Very pleased

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

A review of a purchase years ago. 2021

I've been asked to make a review. It's been a long time since I made my purchase. Probably more than 4 or 5 years ago. BUT...it was a good experience then. Price a d service were excellent. I can't say if they are still as efficient. I would hope so

August 25, 2024
Unprompted review
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