Slumber Cloud Reviews 113

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

We had an extremely disappointing experience with Slumber Cloud. First, they made false claims about the quality of their products - they don't worth the price. Second, and that's the main point - the... See more

Rated 2 out of 5 stars

There's a lot of competition out there for cooling blankets. Slumber Cloud was our first foray, but we actually bought a few competitors products (all in the same $200 price range) to do side-by-... See more

Rated 1 out of 5 stars

i received the slumber cloud on saturday and washed and dried it right away. washes and dries great.with just 5 days of use i can say that my old fashion all cotton mattress cover is hands down 1oo% b... See more

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Rated 1 out of 5 stars

I am so disappointed at the product and the customer service.. I purchased the comforter in November of last year and washed it for the first time last week. It shrunk y at least eight inches..it was... See more

Company details

  1. Bedroom Furniture Store
  2. Furniture Store

Information provided by various external sources

Slumber Cloud was founded to help more people on the planet enjoy a better night’s sleep. Since humans spend 1/3 of their lives in bed, Slumber Cloud provides solutions to the most aggravating sleep disturbances: overheating, being too cold or being uncomfortable. To help people feel more rested each and every morning, Slumber Cloud teamed up with innovators in the sleep industry, such as Outlast Technology, to create a line of products that help consumers fall asleep faster, have less sleep disturbances and get the best night of sleep possible.


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1.5

Bad

TrustScore 1.5 out of 5

113 reviews

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Rated 5 out of 5 stars

So far so good!

We ordered the Nacreous Mattress Pad. It was very easy to order, website is well laid out. We put the mattress pad on our Tempru-pedic mattress the day after we received it and that first night my wife noticed that the mattress was cooler. It took me a couple of nights before I noticed the change. So far we are Very Pleased!

February 25, 2015
Unprompted review
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Reply from Slumber Cloud

Roger,

We are very pleased that you are very pleased. Thank you for taking the time to let us know your opinion as well as how you and your wife experienced the product differently. --Since everyone's body is different, there are no two situations/experiences that are the same. Again, we are just happy that you are 5 stars worth of pleased. We hope to hear from you again soon and please do not hesitate to contact us with any questions you may have in the future.

Sleep well,
Heather

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Rated 5 out of 5 stars

very comfortable!!!

we have had various sheets / pillows / mattress pads in the past, and can honestly say that the slumber cloud system is superior in comfort and everything stays in place and does not move when you rollover...

February 16, 2015
Unprompted review
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Reply from Slumber Cloud

Thomas, thank you so much for taking the time to write a review for our products. It means so much to us and helps spread the word about our little business, one review at a time. I'm also glad you're sleeping comfortably. Mission complete!

Heather

Rated 5 out of 5 stars

Pillow covers keep us comfortable all night we may have to try the mattress pad and blanket.

We had tried another well advertised pillow but it did not stay cool. Slumber Clouds pillow cover keeps us cool all night. It allows is to use the pillows we have.

January 27, 2015
Unprompted review
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Reply from Slumber Cloud

Hi Claudyne

It's so great to hear from you and thank you for the great review. We are glad you love the pillow covers.

All the best,
Heather

Rated 5 out of 5 stars

Great Service, Awesome Product: Cirriform Mattress Pad

My husband and I are in our at the end of our 30's and needed to replace a 3 yr old sagging (not much of a) bargain brand foam mattress. We went with an adjustable king comprised of two foam twin XLs. Because it was almost impossible to find twin XL anything locally we went ahead an bought the cheapest, yet still overpriced at $59 each, nonrefundable waterproof mattress pads the furniture store had. They are a plastic, terrycloth covered nightmare with a majorly loose fit, prone to causing night sweats… especially with the bed in the cradle position. So you can imagine my skepticism when considering another pair comprised of some space age material at $99 each.

Ditching the nightmare after three weeks of use for the Cirriform MP made the wonderful bed purchase perfect. The MP fits just right and stays put even during adjustments. Getting into bed in Alaska can be a cold experience but now my toes warm up twice as fast with fewer layers and the climate control lasts all night! Best customer service experience so far: they ship to Alaska (many retailers won't ship to AK) and free shipping at that, which happens next to never. And that's not all. Though I was eager to try the MP, I decided to wait for it to arrive by free ground shipping and up here that meant sleeping on terry-plastic for up to two more weeks. But surprise! My wonderful MP arrived in a couple of days via priority mail... free! Thank you, sincerely, for the outstanding product and service Slumber Cloud.

January 26, 2015
Unprompted review
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Reply from Slumber Cloud

Hi Libbia

I remember our conversation and I'm so happy that you are both pleased, not only with the product but with the service and delivery. I couldn't be happier. -- I also love that you know Outlast manages heat in cold environments too, to help keep you more comfortable.

Let us know if you need anything else, I'm happy to assist you with any future products (even all the way to beautiful, Alaska)

All the best,
Heather

Rated 5 out of 5 stars

Nacreous Mattress Pad

My wife and I were skeptical about ordering a cooling mattress pad, but to our pleasant surprise it has been working as described. It is nice and cool when you get into bed and keeps your body cooler through out the night. We have a temperpedic and it has always been hotter sleeping, this mattress pad has elevated the issue. We would recommend giving it a try if you are having issue with body heat. Ordering is easy online, shipping was quick and updates via email.

January 13, 2015
Unprompted review
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Reply from Slumber Cloud

Thank you for the recommendation, Tim & Patty. We love 5 stars from our customers and greatly appreciate your words. Heather

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Rated 5 out of 5 stars

very nice experience

my order was done very expeditiouslyI was very pleased with the outcome and the product was amazing

January 3, 2015
Unprompted review
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Reply from Slumber Cloud

Gary,
Thank you for the kind review. We appreciate your business.

Rated 3 out of 5 stars

Keeping cool

I purchased the mattress pad to keep my body temp cooler. I have severe hot flashes and was desperate to find all the relief I can get.
I have been using it for about a week. I think if is very comfortable. I do think it has helped.
I still have the problem, but seems a little less intense.

December 29, 2014
Unprompted review
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Reply from Slumber Cloud

Hi Mary,

Thank you for your review. I wish we could help stop hot flashes all together but unfortunately Mother Nature has more power than we do. BUT we are so happy it has given you some relief.

Rated 5 out of 5 stars

Excellent and Trustworthy Company

I am extremely pleased with the excellent communication, quality of product , and shipping speed this company offers! Customer service and reliability is #1 priority for me when ordering online and Slumber Cloud delivered!

December 20, 2014
Unprompted review
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Reply from Slumber Cloud

Karen

We are so happy you are pleased not only with the product but with our service. We are grateful for your 5 Star review. Have a great day and sleep well.

Rated 5 out of 5 stars

I love my pillow

The first night that I used my new pillow I was able to sleep without getting up in the middle of the night soaked. I don't know what it is but it works great.

December 16, 2014
Unprompted review
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Reply from Slumber Cloud

Maria

I'm so happy you didn't wake up soaked. This makes us very happy and is the reason why we do what we do. Just for your own knowledge, the technology is called, Outlast Technology. It was originally developed for NASA to help the astronauts deal with temperature fluctuations. It a phase change materials that absorbs your excess heat to help cool down the surface temperature of your skin, then if you need it, it will give some of the heat back to you to balance out the temperature. Pretty Cool, isn't it?

Sleep Well and thank you again.
Heather

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Rated 5 out of 5 stars

I really like the cooling mattress pad worth the money!

I wish it came in a lighter color the blue shows through my fitted sheet.

December 12, 2014
Unprompted review
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Reply from Slumber Cloud

Thanks, Elisabeth. Thank you for the feedback on the Nacreous mattress pad you ordered. We are taking information like this for our future product developments and again it is appreciated.

Heather

Rated 4 out of 5 stars

Overall pleased with my purchase

I purchased this mattress pad hoping that I would sleep cooler or at least not hot and through the night without having to feel for the "cold" spot, stick my feet out from under the covers, or pull off covers. I am giving this 4 stars as I have not been hot and I believe the pad has made a difference. It's only been 30 days and really the summer will be the true tell tale sign. At this point I would recommend this mattress pad as it's the closest thing I have found to a neutral (not hot or cold) nights sleep. I was close to returning the pad and ordering the $500+ one with the fan. A good nights sleep is "priceless" only if you've got the money. Stay tuned...

December 6, 2014
Unprompted review
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Reply from Slumber Cloud

Kristy,

Thank you so much for taking the time to write a review for us. We are so happy you are getting some of that priceless sleep during the fall/winter months. We look forward to your review again this summer.

All the best,
Heather

Rated 5 out of 5 stars

Sleeping much better now, not waking up in a ball of sweat.

I was not sure how this would work, but our nights are a whole lot better now. I even got the pillow cases, they are wonderful. Thank you for a great products.

November 25, 2014
Unprompted review
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Reply from Slumber Cloud

Hi Debbie. To answer your question, it works but utilizing Outlast technology which was originally developed for NASA to help with temperature fluctuations in space. It was then reengineered to work with temperature ranges here on earth. The technology is called Phase Change Materials and we have found them to be much better than just standard wicking because it works to prevent heat build up instead of just pulling sweat away.

Again, we are so thankful for your review and that you're so happy with your purchase.

Heather

Rated 5 out of 5 stars

Comfy,cozy comforter

it is well made and enhances the bedroom.The company is good to do business with,courteous,and well informed to help customers.

November 19, 2014
Unprompted review
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Reply from Slumber Cloud

Carol, thank you so much for your review. If there is anything else we can help you with, please do not hesitate to call. 855-482-8802

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Rated 5 out of 5 stars

Great Customer Service

I typically do not purchase bedding online so I have to admit, I called a few times to get all my questions answered and be assured that I could return the product if I didn't like it (I'd been burned in the past). Both the people I spoke with were very friendly, helpful and extremely knowledgable about sleep. I ended up buying the pillow covers and I'm so glad I did. We love them and I will definitely purchase from this company again. P.S. I also received a hand written thank you note (Who does that anymore?) It was such a nice thing to receive.

November 10, 2014
Unprompted review
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Reply from Slumber Cloud

Heather (Great name, by the way)

Thank you for the very nice review. Diane and I are both very happy that you were pleased with the customer service and of course, your pillow covers. Thank you again for being our customer and we will be here when you're ready for your next order. HINT HINT, we have a great BLACK FRIDAY sale, which is not to be missed.

Heather

Rated 5 out of 5 stars

Love my products and Excellent Customer Service!

First of all, the Customer Service I received was impeccable! I had a couple questions about the products before I purchased and Heather was extremely helpful in helping me understand how to put everything on my bed so the Outlast technology would benefit me to fullest. Now that I have been able to sleep on my Mattress Pad and Pillow Covers, I can't imagine ever sleeping without them again! They keep me at a nice even temperature all night long and I don't toss and turn pulling off the covers and pulling them on again. I would recommend this company and the products to anyone that is looking for an amazing night sleep!

November 10, 2014
Unprompted review
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Reply from Slumber Cloud

Erin,

Thank you so much for the rave review. You sure know how to make a girl BLUSH.

All kidding aside, we appreciate your business and thank you again for the kind review.

Heather

Rated 4 out of 5 stars

Comfortable

I really wished I had ordered a firmer pillow I got Medium which I usually buy. This one seamed a little softer than I prefer all the materials are top quality and would recommend to anyone

November 5, 2014
Unprompted review
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Reply from Slumber Cloud

Hello Jacquie

I'm so glad you like the materials and for the recommendation. If the pillow is not working regarding the softness, we are happy to utilize our Slumber Cloud promise and make an exchange for you. Give me a call 1-855-482-8802. Heather

Rated 3 out of 5 stars

Good in bed, but doesn't quite work for my special needs.

I'm hovering somewhere between the two- and three-star rating.I have a sympathetic-parasympathetic nervous condition that produces "hot flashes"—no, they're not hormonal—with occasional full-body sweats, burning feet, etc. I purchased the Outlast bedpad and comforter in the hope of not getting woken up 6-10 times a night by this condition (I use light sheets between me and them). They are lovely and comfortable, but when I heat up, they absorb only some of the heat, and I'm left lying in a "hot spot" and have to fling off the bedclothes to cool off. I think they're letting me sleep through some of the milder "surges" now that the weather has turned cooler. I do wish they'd fulfilled my needs.

November 3, 2014
Unprompted review
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Reply from Slumber Cloud

Dear P A Hill

Thank you for your honest feedback and we are so happy to hear that they are helping you sleep through some of the milder "surges." With the Outlast technology, since it is not something that uses electricity, it does have a limit of how much heat can be absorbed. This capacity is typically enough for most warm sleepers but again it does have its limits and we are so sorry to hear it isn't helping through some of your more extreme.

-- I like to use the analogy of a sponge to explain: A sponge can only absorb so much water before it hits its capacity and needs rung out. The Outlast is similar, it can only hold so much heat until it needs to be (for lack of a better term) "rung out" or we like to say, have an environmental change to reactivate the technology. This environmental change is typically a sleeper rolling over, getting up to use the rest room or in some cases pulling off the covers. Again, I'm so sorry It isn't helping with the more extreme surges.

We do have other products that do not use Outlast but have water running through the the mattress pad and you can actually control the temperature with a remote. I'm happy to walk you through some of those options if you're interested. You can call me anytime at 1-855-482-8802

Respectfully,
Heather

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Rated 5 out of 5 stars

Cool Sleeping

I bought the pillow covers and now we sleep much cooler!

October 30, 2014
Unprompted review
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Reply from Slumber Cloud

Fantastic! Thanks for sharing your experience. We greatly appreciate it.

Rated 4 out of 5 stars

Cooler but not perfect

Our Temperpedic bed sleeps hot & is a real problem for my husband. This mattress pad was our last resort and it has helped some. Although it is not as cool as suggested in the ads, it is better than what we had before.

October 30, 2014
Unprompted review
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Reply from Slumber Cloud

Lois - Thank for the honest feedback. We strive to make sure our customers are satisfied and we will look into the wording on our site about the coolness. We try not to over promise the benefits of Outlast and will have a closer look to make sure that is the case. Again, thank you for your feedback and your business. Heather

Rated 3 out of 5 stars

Confusion

Ordered item, was told you'll get it tomorrow because you live in California. Was told would receive shipping tracking info via email. Neither happened. After a few days got a little nervous about having ordered from internet. Called and sent email, didn't get a response. Getting more nervous. Package arrived and a day after that received response via email. I like the product I ordered but the lack of follow through did give me some concern for a few days --- took a risk on first time order from company I'd never heard of before --- spent about $140 on package that didn't arrive on schedule given, no tracking info ever received and no communication from company. Hopefully it was a fluke experience.

October 30, 2014
Unprompted review
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Reply from Slumber Cloud

Janet, we are so sorry there was confusion during your order. We assure you this is not the norm but we apologize that this happened to you. Our records show that both emails (confirmation and tracking) where delivered so we aren't sure what happened but we do sincerely apologize. Please look in your inbox, I've sent you a little apology for our frustration. I hope you will try us again. All the best, Heather

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