Competitively priced, lightweight summer duvet. The material isn't the most attractive - and rather shiny, but apart from that it was very comfortable. Coverless duvets save us money on annual dry... See more
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Review summary
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I'm very impressed with the wool duvet. It's got a nice weight to it and keeps me really cozy. I love the sustainability element of it. My only gripe is that it's in a silky cotton casing which means... See more
Good value, good quality product, delivered promply. I ordered two duvets. One arrived that was faulty, missing filling in part. I contacted customer service by email with photos for a replacement b... See more
Company replied
I wanted to replace my more synthetic bedding so went for the wool products. Like that they are made with British wool so supporting British farmers hopefully.
Company replied
Company details
Written by the company
Here at Slumberdown, we believe Every Body deserves a better night's sleep and the right bedding can help you get there. Our products are designed to help create the right sleep space tailored for you and your family.
Contact info
Nunbrook Mills, WF14 0EH, Mirfield, United Kingdom
- sleep@slumberdown.co.uk
- www.slumberdown.co.uk
4.1
Great
1K reviews
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quality and fast delivery
August 27, 2026
Absolutely the best customer service.
August 25, 2026
This is a great family run business so…
This is a great family run business so more reason to support and purchase from....fabulous toasty quilt bought ready for winter...already on and my cats LOVE IT ha ha..its very very luxurious and arrived so quickly so I will buy from again...very happy with purchase thank you!!
August 23, 2026
Really warm and cozy
I'm very impressed with the wool duvet. It's got a nice weight to it and keeps me really cozy. I love the sustainability element of it. My only gripe is that it's in a silky cotton casing which means it can move around in the duvet cover.
August 23, 2026
Perfect
Perfect. Puppy loves her settle mat (vey bed) and it came well packaged & fairly priced. Am considering buying another one.
August 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor quality service
Ordered via Amazon where it says there is a potential delivery issue. They sell on Amazon but use Evri, which I think is the delivery issue itself. On tracking, they say they've tried to deliver multiple times which is untrue, they haven't tried once. Now Amazon can't cancel the order and I can't get in contact with Slumberdown as they seemingly have no customer service. If there is an issue in transit, it's the responsibility of the seller for using a poor quality courier, the burden should not be on the consumer.
August 23, 2026
Unprompted review
Reply from Slumberdown
Hi,
We're sorry to hear about the issues you have experienced with your delivery.
We would like the opportunity to look into this for you. As the order was placed through Amazon, you can contact us via the Amazon messaging system by selecting the seller from your order. You can also contact our Customer Service team directly.
Unfortunately, we are unable to identify or investigate your order from the information provided in this review. If you can provide your Amazon order number or contact us directly with your order details, we will be happy to look into the delivery and assist you.
We are sorry that you have experienced difficulties with the delivery and hope we can help resolve this for you.
Kind regards,
The Slumberdown Team
Ordering was very straightforward
Ordering was very straightforward. Delivered on time and was kept up to date with order progress. Haven't used the duvet as yet but it looks great and feels like good quality and love the fact that its British wool, made in UK and a sustainable product
August 11, 2026
Brought our new puppy a dog orthopaedic…
Brought our new puppy a dog orthopaedic bed.Had a problem with the zip, a new cover was sent out in days. Pup seams to like her bed she's not managed to eat it yet either.quick delivery thank you.
August 9, 2026
Finally some great pillows All the…
Finally some great pillows All the corners i had to stich up where the filling isnt there but great otherwise Very comfy
August 8, 2026
Heavyweight double wool duvet
The delivery was very quick, although it is a winter weight duvet (13.5) I am sure it will keep me warm as it feels nice and thick. Ordering using a mobile phone was difficult and I had to use my ipad (phone screen did not capture all the info/tick boxes), but once ordered it arrived in a few days. Thanks
July 30, 2026
Wrong product delivered
Wrong product delivered, slow response from customer services and even though the product had not been opened returns procedure was very poor
August 3, 2026
Reply from Slumberdown
Hi Christopher,
We're sorry to hear you were disappointed with your experience.
Having reviewed your order, we can see that the Medium Support pillows delivered matched the product ordered. We understand, however, that you had intended to purchase Firm Support instead.
We also note that our Customer Service team responded within 48 hours and provided a prepaid returns label to help resolve the issue as quickly as possible.
We appreciate your feedback on the returns process and will take your comments on board as we continue to improve our service. If there's anything further we can do to assist, please don't hesitate to contact us.
– The Slumberdown Team
Excellent well made dog beds
Lovely, well made comfortable beds, my dogs love them! Quick delivery.
July 27, 2026
Speedy delivery and good quality items
July 17, 2026
Very odd smell and uncomfortable I…
Very odd smell and uncomfortable I wouldn’t go with this company
August 2, 2026
Unprompted review
Reply from Slumberdown
Hi,
We're sorry to hear that you were unhappy with your purchase and experienced an unusual smell and discomfort.
We would really like the opportunity to look into this for you. We have requested further information via Trustpilot, as unfortunately your review does not include an order number or contact details that would allow us to identify your purchase.
At present, we haven't received a response to our request, so we're unable to investigate the issue or offer any assistance.
Please do respond to our Trustpilot information request with your order details, and our Customer Service team will be happy to look into this for you.
Kind regards,
The Slumberdown Team
Product awful and customer service poor although resolved after leaving a poor review
Purchased a £40 dog bed from Slumberdown and when it arrived it had been folded in half and looked a mess, it looked like it was a used product. I provided photographs to them to show the item bore little resemblance to the advertised product and their response was very poor. They would not even arrange a timed collection - which to me suggests they want to put the customer off returning.
Update as of 10th August: after leaving two poor reviews Slumberdown contacted me and offered to send me a new cover for the dog bed and although my preferred choice of colour wasn’t available it has resolved the issue so thank you to Suzy for this. Just a shame it wasn’t resolved at the first point of contact.
August 2, 2026
Unprompted review
Reply from Slumberdown
Thank you for your feedback. We're sorry to hear that you were disappointed with both the condition of the dog bed and the service you received.
We've since been in touch directly, arranged for a replacement cover to be sent and raised the packaging concerns with our warehouse team.
We appreciate you bringing this to our attention and hope that this resolves the matter for you.
Kind regards,
The Slumberdown Team
Natural material feels better
I wanted to replace my more synthetic bedding so went for the wool products. Like that they are made with British wool so supporting British farmers hopefully.
July 18, 2026
Reply from Slumberdown
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you chose our wool products as a natural alternative to more synthetic bedding and that you're enjoying the comfort they provide.
We're also pleased that our use of British wool was important to you. Supporting British farmers and using high-quality, responsibly sourced materials are values that are very important to us.
Thank you again for your support, and we hope you continue to enjoy a comfortable and restful night's sleep.
Kind regards,
The Slumberdown Team
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