Updated: Took 3 days and after contacting the office of the President of Home serve, but the issue was solved FOR NOW, may creep up again when next payment comes around, the office did say they will... See more
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THE GUTTER WAS BLOCKED AND WATER WAS BACKING INTO LAUNDRY ROOM ,I HAD TWO CALLS ONE TO CUT ROOTS IN DRAINAGE AND ONE TO APPLY POWER FLUSH THE PEOPLE WERE KNOWLEGABLE AND PROMPT TO ADRESS MY ISSUES A... See more
Company replied
Service Line Warranties are an excellent company! Unfortunately I’ve had to use their services a couple of times, but they have always done their best to support me in a timely manner. My sewer proble... See more
Company replied
The technician was on time, courteous, efficient, and explained the issue, worked with service line warranties to fix the problem. The workers arrived to dig under the foundation to get to the broken... See more
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Company details
Written by the company
Homeownership can be a joy when all systems are a “go” and everything in your home is working properly. But we all know that home repairs are unavoidable. That’s where SLWA can help. Our mission is to provide homeowners with home repair plans that offer the best protection from costly covered repairs. We have over 4 million customers in the United States and Canada and growing each day. We are a BBB accredited business. We offer repair plans to local homeowners by partnering with local municipalities and cities. Our trusted network of contractors handle water, sewer, gas line repairs daily. It's important that our customers are happy with our plans and service. Since 2003, we saved NLC customers over $81 million in repair costs.
Contact info
4000 Town Center Boulevard, Suite 400 , 15317, Canonsburg, United States
- 866-922-9006
- service@slwofa.com
- slwofa.com
4.4
Excellent
124 reviews
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Bad Customer service experience
Updated: Took 3 days and after contacting the office of the President of Home serve, but the issue was solved FOR NOW, may creep up again when next payment comes around, the office did say they will do more training on this issues, lets hope.
They need to train your customer service people at Service lines of America(Subsidiary of Home serve) how to handle my situation, they can't seem to get it in their heads that we paid for their one year service, our bank direct transferred the payment with confirmation number, to SLWOFA. Their customer service staff on the phone said it takes time to process, that back in December 2025, now when I check online it says our contract is still going to be cancelled as for Non payment. Our contract has also been renewed till Nov. 2026, how can a staff NOT figure out that we have paid for the service and not get it straightened out between SLWOFA and Home serve. Worst on going experience ever with SLWOFA and Home serve customer service. Trying again TODAY and TRY again to see if anyone knows what they are doing at your customer service help line to get this taken care of again. This has been on going since December, wow, really?
December 7, 2025
Unprompted review
Reply from Service Line Warranties of America
We appreciate you sharing your experience. We regret to hear about the difficulties you've faced since December with your contract and payment confirmations. It's concerning that the issue required escalation and that it may resurface. We'll address this internally to improve our team's handling of similar situations in the future. Thank you for your patience.
Troublesome getting on account or talking with a real person
I attempted to login to pay an invoice I received. The webpage couldn't find my account. It requested additional information and still failed. I tried calling the 855 number provided and got a "special offer" which I attempted to decline, but was transferred to a virtual person who only repeated the offer and did not react to my request to speak to a person. I also tried the QRC, but it sent me to the same website with the same results. Since they have my home address and an alleged account number, unless this is a mail scam, I should be able to see my account and pay them.
August 4, 2025
Unprompted review
Reply from Service Line Warranties of America
We appreciate you bringing this to our attention. We're sorry you had trouble accessing your account and experienced issues with our payment system and customer service. Please reach out to us at (855) 336-2465 when you can so we can address this situation directly.
This is a terrible company
This is a terrible company. Horrible. They used to be very good, but since they were purchased by HomeServe they are now extremely bad. They will do everything possible to delay and deny your claims. I hate them. Do not waste your money. You have been warned.
January 28, 2025
Unprompted review
Reply from Service Line Warranties of America
We understand your frustration and appreciate you taking the time to share your experience. We value your feedback and will use it to improve our services.
Technician was on time
Technician was on time, water leak was not found on the outside therefore no service needed. He took the time answer all questions and offered me further information
January 2, 2025
Reply from Service Line Warranties of America
We appreciate you taking the time to share your positive experience. We're thrilled to hear the technician arrived promptly and thoroughly addressed your concerns, even though no service was ultimately required. It's reassuring to know that your questions were answered completely and that you received additional helpful information. We strive to provide excellent service, and your feedback confirms we're meeting that goal in this instance. Thank you again for your kind words; we value your business.
Very Disappointed
It took multiple phone calls, 3 different plumbing companys and 10 days to have a water leak fixed.
That could have and should have been fixed alot sooner.
2 companys didn't even dig a foot down to find out the issue. Just blew me off. Johnco plumbing showed up, dug 10 minutes and addressed the issue.
Moon Valley plumbing and Kooline plumbing didn't even try to look. If the first company (Moon Valley) bothered to actually dig a little it could have been fixed the first day!
December 21, 2024
Reply from Service Line Warranties of America
We understand your frustration with the extended timeframe it took to resolve your water leak. It's incredibly disappointing when you experience such delays, especially when dealing with a critical issue like a water leak in your home. We sincerely apologize for the inconvenience and stress this caused you. We value your feedback and will use it to improve our processes and ensure that future customers receive the prompt and efficient service they deserve. We appreciate you highlighting the positive experience you had with Johnco Plumbing, and we regret that the other companies did not provide the same level of service. We hope that the issue is now fully resolved and that you are able to enjoy the comfort of your home without further disruptions.
I recently had a sewage line blockage…
I recently had a sewage line blockage and put a call into the warranty company. This was at 9am. I was told I would hear from Ron Miller Plumbing soon. In 10 minutes I received a text from Ron Miller plumbing saying they had received an order and would schedule an appointment. 5 minutes later I received a phone call and a text saying they would be here within 1 hour.
20 minutes later they arrive and immediately ran a snake thorough the clean-out. Within 30 minutes, they cleared the blockage. They then ran a camera through the sewage line and found a breakage near where the sewage line would go into the main sewage line for the township. They then called the township water authority and told them there was a break in the line in the township "right-of-way". Within 30 minutes the township came and said a crew would be here the following morning. The crew did shop up at 8am and fixed the broken pipe.
Awesome, awesome service!!!!
January 2, 2025
Reply from Service Line Warranties of America
We're so glad to hear about your positive experience with our plumbing services. It sounds like you faced a stressful situation with a sewage line blockage, and we truly appreciate you sharing your story. We understand how disruptive and unpleasant such issues can be, and we're delighted that our team was able to respond so quickly and effectively to your urgent need. The promptness of our response, from initial contact to on-site service and coordination with the township, is something we strive for in every situation. We're incredibly proud of our team's dedication to providing efficient and high-quality service, even under pressure. We're thankful for your kind words and the feedback you've provided. It's rewarding to know that our efforts made a significant difference in resolving your problem. We value your business and hope you'll continue to choose us for your future plumbing needs. We aim to consistently provide the same level of exceptional service you experienced. Your feedback helps us maintain our high standards and improve where necessary. Thank you again for sharing your experience.
Didn’t like waiting 4 days for someone…
Didn’t like waiting 4 days for someone to come take care of problem.
January 4, 2025
Reply from Service Line Warranties of America
We understand your frustration with the four-day wait for service. We strive to provide prompt assistance and sincerely apologize that we fell short of your expectations in this instance. We value your feedback and are reviewing our processes to improve response times and ensure a more efficient service experience for all our customers. We appreciate you bringing this to our attention. Your feedback is crucial in helping us identify areas for improvement and enhance our service delivery. We hope to have the opportunity to provide you with a better experience in the future.
Courtesy of my time care about my problem.
I love how this company comes out quickly after I report a issue and I don't have to keep calling and before the technician is to arrive they call to inform you about the arrival and they tell you what the problem is once they look at the problem.
January 10, 2025
Reply from Service Line Warranties of America
We're thrilled to hear about your positive experience! It means a great deal to us that you appreciate our prompt response times and proactive communication. We strive to make the entire process as smooth and efficient as possible, and your feedback confirms we're on the right track. We truly value your business and are delighted you're satisfied with the service you received. Knowing our efforts to keep you informed and resolve issues quickly are appreciated makes all the difference. We're committed to maintaining this high standard of service. Thank you again for your kind words and for choosing us. We hope to continue providing you with excellent service in the future.
The technician was on time
The technician was on time, courteous, efficient, and explained the issue, worked with service line warranties to fix the problem. The workers arrived to dig under the foundation to get to the broken line, the technician repaired the line, explained the problem and his fix. The next day the excavation workers showed up put all the dirt back. couldn't even tell it had been dug up.
January 6, 2025
Reply from Service Line Warranties of America
We're thrilled to hear about your positive experience! It's wonderful to know that our technician was punctual, courteous, and effectively resolved your issue. We appreciate you highlighting their expertise in explaining the problem and working within your service line warranties. The seamless coordination between the technician and the excavation team, resulting in a perfectly restored landscape, is a testament to our commitment to providing comprehensive and high-quality service. We're delighted you're satisfied with the outcome. Thank you for sharing your feedback; it motivates us to continue delivering exceptional service.
Service Line Warranties are an excellent investment
Service Line Warranties are an excellent company! Unfortunately I’ve had to use their services a couple of times, but they have always done their best to support me in a timely manner. My sewer problems have always been resolved. I had to wait longer than I would have cared to over the recent holiday to get my sewer line repaired, but it was due to the local plumbing company not SLW. Best home warranty company I have used.
December 28, 2024
Reply from Service Line Warranties of America
We're thrilled to hear about your positive experiences with our services. It means a great deal to us that you've found our support helpful and timely in resolving your sewer line issues. We understand that waiting for repairs, especially during the holidays, can be frustrating, and we appreciate your understanding regarding the delay caused by the local plumbing company. We strive to provide efficient and reliable service, and your feedback reinforces our commitment to ensuring customer satisfaction. We value your business and are grateful for your kind words. We're dedicated to continuing to provide the best possible service. Thank you again for sharing your experience. We truly appreciate your business and your positive feedback.
The initial phone call was professional…
The initial phone call was professional and speedy. The gentleman that completed the service was timely, kind and efficient.
January 9, 2025
Reply from Service Line Warranties of America
We're thrilled you had such a positive experience! We appreciate you taking the time to share your feedback. It's wonderful to hear that our team member was able to assist you quickly and efficiently, and that their kindness made a difference. We strive to provide exceptional service, and your comments are a testament to the hard work and dedication of our team. We're so glad we could help, and we hope to be of service to you again in the future. Thank you again for your kind words.
SEWER LINE
Service was on time when they said they would be there AND he did the job fast. Also he was nice. I did have to go outside and ask questions when turning the water off. He would've probably came and knocked on door to let me know.
January 13, 2025
Reply from Service Line Warranties of America
We appreciate you taking the time to share your feedback. We're glad to hear the service was prompt and the technician was friendly and efficient in completing the job. We strive to provide excellent service and are pleased you found the appointment convenient. We understand your comment about needing to ask questions regarding the water shut-off. We will use your feedback to improve our communication processes and ensure our technicians proactively address customer concerns. We value your business and hope to serve you again in the future.
Great job
The customer service was very easy to approach and scheduled the service promptly, Technicians came at the scheduled time and fixed the problem with very satisfactory.
January 7, 2025
Reply from Service Line Warranties of America
We're thrilled you had such a positive experience! We appreciate you taking the time to share your feedback. It means a great deal to us to know that our team was able to assist you efficiently and effectively. We strive to provide excellent service and are delighted to hear that your issue was resolved to your satisfaction. We value your business and hope to serve you again in the future. Your kind words are a wonderful encouragement to our team.
great Service
Service Line Warranties was quick to respond to my problem and had a reliable company at my house the same day.
January 14, 2025
Reply from Service Line Warranties of America
We're thrilled to hear about your positive experience! We truly appreciate you taking the time to share your feedback. It's rewarding to know our commitment to prompt and reliable service made a difference for you. We strive to provide excellent service, and your review confirms we're on the right track. We value your business and hope to continue serving your needs in the future. Thank you again for your kind words.
Reply from Service Line Warranties of America
We're thrilled you found our response time quick and our team knowledgeable! We truly appreciate you taking the time to share your positive experience. Your feedback means a great deal to us, and it motivates us to continue providing excellent service. We strive to ensure every interaction is helpful and efficient, and we're delighted to hear we met your expectations. Thank you again for your kind words; we value your business and look forward to assisting you again in the future. We hope you have a wonderful day!
Johnco Plumbing
Jason from Johnco Plumbing called an notified me he was running 2 hours early. He showed up, identified the leak and fixed it within a couple hours. I was most impressed. I expected a main line leak between the meter and house to be a nightmare, it was anything but that.
January 6, 2025
Reply from Service Line Warranties of America
We're thrilled to hear about your positive experience with Jason and Johnco Plumbing! It sounds like he went above and beyond to make the whole process as smooth as possible, which is fantastic to hear. We truly appreciate you taking the time to share your feedback; it means a lot to us. We're so glad that what you expected to be a difficult situation turned out to be handled efficiently and effectively. We'll be sure to pass along your kind words to Jason. We strive to provide excellent service, and your review confirms we're on the right track. Thank you again for choosing us!
For years now I have been a loyal…
For years now I have been a loyal client. Extreme punctual response. The techs are always considerate with a phone call before arriving. I believe that I could not get better service from any other outfit. The service centre is brilliant, polite, knowledgeable. I will remain a client for years to come.
January 8, 2025
Reply from Service Line Warranties of America
We're thrilled to hear of your consistently positive experiences with our services over the years! Your loyalty means the world to us, and we deeply appreciate your kind words about our technicians' punctuality, considerate communication, and the overall professionalism of our service center team. Knowing that we've exceeded your expectations and that you plan to remain a client for years to come is incredibly rewarding. We are committed to maintaining this high level of service and look forward to continuing to serve your needs. Thank you again for your wonderful feedback!
Quick response and resolution
Quick response and resolution. Polite and competent technicians.
January 3, 2025
Reply from Service Line Warranties of America
We're thrilled to hear you had such a positive experience!
Reply from Service Line Warranties of America
We're thrilled to hear you had such a positive experience!
They were very professional had a few…
They were very professional had a few weather delays but they always kept us informed came and did a great job made it easy to deal with them would highly recommend them
January 3, 2025
Reply from Service Line Warranties of America
We're thrilled to hear about your positive experience! It means a great deal to us that you found our team professional and that we kept you informed throughout the process, especially with the weather delays. We appreciate you acknowledging the effort made to ensure a smooth experience. We strive to make every interaction as easy as possible for our customers, and your feedback confirms we're on the right track. Thank you for your kind words and recommendation; we value your business!
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