I really like smafan.com products, I bought and installed three of their smart fans, and in the summertime they are awesome, sometimes they go offline, like when the power goes out or the router reboo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was trying to order a remote for a fan purchased in the last year because the pull chain had broken. Customer service reached out to tell me the remote wouldn’t work with my model but that they wou... See more
Company replied
The customer service from order to delivery was amazing for our first experience with this brand. Our rep, Hugo, was proactive in letting me know about any delays, and quick to respond when I had q... See more
Company replied
Hugo Ho and customer service were amazing! Hugo was extremely responsive and answered all of my questions promptly. During installation, my husband called to ask a question and they ACTUALLY an... See more
Company replied
Company details
- #23 of 44 best companies in Home Improvement Store
Written by the company
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Contact info
1037 W. 9th Street, Unit 101, 91786, Upland, United States
- 909 503 9060
- cs@smafan.com
- smafan.com
4.5
Excellent
287 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Looks good,Not Easy to install
Looks nice, not enough power, don't like the remote. had to buy extra long screws for the cap. transformer was very tight fit. when you have a 9' 4" ceiling everything must be easy and fit good, your fan does not fit that bill
April 21, 2025
Reply from smafan.com
Thank you for your honest feedback. We're sorry to hear that the fan didn’t meet your expectations in terms of power, remote design, and installation fit. We will reach out to you by sending a follow-up email and help you solve this problem. Please check our email soon.
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Great Fan
I love my new fan. It's quiet, doesn't wobble, has multiple speeds and 3 light variations and it's great looking, great fan, great price.
April 24, 2025
Reply from smafan.com
Thank you so much for your kind words! We're thrilled to hear that you love your new fan and that it's meeting all your expectations in both performance and style. If you ever need assistance or decide to add more fans to your space, we're always here to help!
BEWARE OF THIS COMPANY. HORRIBLE CUSTOMER SERVICE a follow up review of an…
This is a follow up review of an earlier follow up.
BEWARE OF THIS COMPANY. HORRIBLE CUSTOMER SERVICE AND AUGUMENTATIVE.
1st review:
I called to place a order for 7 fans. The male individual acted as if I was nuisance and was irritated with my questions. He provided misleading information indicating he would call me right back after I placed the order online. I wanted the call back to ensure on delivery, a signature was required because my deliveries in the past have been going to a similar address in Gilbert, AZ. THE CALLBACK NEVER CAME. And when I call him back he seemed further irritated. Never mentioned a $30 fee for the signature requirement.
In the past I have purchased numerous fans from this company, but will no longer make any further purchases from this company.
I called this company back and got the manager of customer service. This guy was rude and argumentative and was not interested in resolving my issues. I am returning the fans back to this company. I think this is a middle man company as every contact has been with the same individual. The pretend to be a large company but suspect they are not. They give good lip service but the service was HORRIBLE.
Stay Away !!!
April 15, 2025
Unprompted review
Reply from smafan.com
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and negative experience you've had with our service team.
We understand how important clear communication and respectful support are, especially for valued returning customers like yourself. We're very sorry to hear that our interaction left you feeling unheard and disappointed. This is certainly not the level of service we aim to provide, and your experience will be reviewed internally so we can make improvements and ensure it does not happen again.
I couldn’t be happier with this smart…
I couldn’t be happier with this smart ceiling fan! Installation was straightforward, and it instantly elevated the look of my room. The real magic, though, is in the smart features. I love being able to control the fan speed and light from my phone or with voice commands—super convenient, especially when I’m already in bed or have my hands full.
It runs whisper-quiet and does a fantastic job of circulating air, making the room feel cooler without blasting the AC. The scheduling feature is a bonus—I set it to turn on before I get home from work, and it’s always the perfect temperature.
Highly recommend if you want to upgrade your space with something sleek, modern, and functional!
March 25, 2025
Reply from smafan.com
Thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear how much you're enjoying your smart ceiling fan. From the easy installation to the sleek design and powerful, whisper-quiet performance — it sounds like it's the perfect fit for your space.
We're especially glad the smart features like app control, voice commands, and scheduling are making your daily routine more convenient and comfortable. That’s exactly the kind of experience we hope to deliver!
Thanks again for the recommendation — we truly appreciate your support!
Reply from smafan.com
Thank you for your feedback! We're glad to hear the ordering process was easy and your fan arrived on time. Enjoy your new fan, and feel free to reach out if you need anything!
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The globe for the ceiling fan wasn’t…
The globe for the ceiling fan wasn’t the right size even though the fan model matched the description.
March 25, 2025
Reply from smafan.com
Thank you for your feedback, and we're very sorry to hear that the globe for your ceiling fan wasn’t the right size, even though the model matched the description.
We’ll be reaching out to you via email shortly to follow up on your case and help resolve the issue as quickly as possible. Please keep an eye on your inbox.
Communication was exceptional as was…
Communication was exceptional as was customer service! Products being installed soon until then I can't comment on the fans. Would definitely purchase from company again!
March 18, 2025
Reply from smafan.com
Thank you so much for your kind feedback! We're thrilled to hear you had a great experience with our communication and customer service. We hope you love the fans once they’re installed, and we look forward to serving you again in the future!
The fan works well when it finally works.
The fan works well, once it works. We have purchased two of the same fans--a white one about four months ago and a black one this month. Both fans had bad circuit boards that needed to be replaced. Once replaced--and you did a great job with that--the fans worked perfectly. It's just disappointing that the same problem occurred with both fans.
February 17, 2025
Reply from smafan.com
Thank you for your honest feedback. We’re glad to hear that your fans are now working perfectly and that our team was able to assist you with the replacements. However, we truly understand your frustration with experiencing the same issue twice. Your input is valuable, and we will share it with our quality control team to help improve our products. If you encounter any further concerns, please don’t hesitate to reach out—we’re always here to help!
good quality
February 20, 2025
Reply from smafan.com
Thank you for your feedback! We're glad you're satisfied with the quality. If you ever need anything else, feel free to reach out. Enjoy your purchase!
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SMAFAN Co Awesome - but Slow Delivery
I would have given a 5 star review but gave only 4 based solely on slow delivery of my order. SMAFAN shipped expeditiously, however, it took about 2 weeks to get. Otherwise, website was great, and made ordering easy. I was very nervous because my ordered items were extremely fragile - four crystal light bulbs. EXCELLENT packaging by SMAFAN, so they arrived in perfect condition! So happy that SMAFAN had them in stock, as two other companies were completely sold out! Beautiful!
February 20, 2025
Reply from smafan.com
Thank you for your honest review! We're delighted to hear that you found our website easy to use and that your crystal light bulbs arrived in perfect condition due to our careful packaging. We truly appreciate your patience regarding the shipping time and understand how important timely delivery is.
We will dispatch the items within 1 - 2 business days after the order is placed. However, USPS took a bit longer time to deliver the items. I am very sorry for the delay.
Your feedback helps us improve, and we’re glad we could provide the items you needed when others were out of stock. If you ever need assistance in the future, feel free to reach out. Enjoy your beautiful bulbs!
Very positive experience
The past few months I have purchased 5 fans … actually 6 - oops I had a slope in the ceiling returning one.
You asked me the right questions when needed….. The fans are pristine and what an upgrade to a second home - modern and classy. Easy access by phone … to staff or by email.
January 24, 2025
Reply from smafan.com
Thank you for your wonderful feedback! We truly appreciate your continued support and are so glad to hear that our fans have been a great upgrade for your second home. It’s great to know that our team was able to assist you with the right questions when needed and that you found it easy to reach us by phone and email.
If you ever need any further assistance, we’re always here to help. Enjoy your fans!
My order was delayed for weeks and I…
My order was delayed for weeks and I requested for them to send an extension rod and they never sent it even though he said he would send as a courtesy for the significant delay in shipping my fan. Stick to your word
January 23, 2025
Reply from smafan.com
Thank you for your feedback. We’d like to clarify a few details regarding your order.
First, the product you purchased was clearly marked as a pre-sale item on our product page, and we also sent you an email notification regarding this. You responded to the email confirming that you were willing to wait for the pre-order. We sincerely apologize if you feel that the delay was intentional.
Second, when you inquired about the downrod, we informed you that the fan comes with a standard 6” downrod. You later requested an additional extension rod as compensation for the shipping delay. While we understand your frustration, we did clarify that additional downrods need to be purchased separately from our store. If this came across as impolite or as not honoring a promise, we truly regret any misunderstanding.
We appreciate your support and are always here to assist you. Please feel free to reach out if you have any further concerns.
What great fans, and company!
Smafans kept me updated through the process, from ordering to shipping to checking on the delivery. And that was just the start. The fans themselves are of excellent quality, with clear and thorough build and installation instructions. The fans work great, from either the wall control or remote. Fantastic and highly recommended!
January 23, 2025
Reply from smafan.com
Thank you for your fantastic feedback! We’re thrilled to hear that you had a smooth experience from ordering to delivery and that you appreciate the quality of our fans. It’s great to know that the installation instructions were clear and that the fans are performing well with both the wall control and remote.
Your recommendation means a lot to us! If you ever need any assistance, we’re always here to help. Enjoy your fans!
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Smart Ceiling Fan with light
Exactly what I was looking and at a fantastic price, even better than Lowes and Amazon! Really fast shipping and super easy installation makes this a no brainer. 10/10 recommend especially considering all the features you get for the price. Definitely the best bang for the buck on the market and smafan is a great merchant!
January 20, 2025
Reply from smafan.com
Thank you for your amazing feedback! We’re so glad to hear that our fan was exactly what you were looking for and that you found our pricing better than Lowe’s and Amazon. It’s great to know that the fast shipping and easy installation made your experience even better.
We truly appreciate your recommendation and your kind words about Smafan. If you ever need any assistance, we’re always here to help. Enjoy your fan!
Great product and service
Easy site to use, fast shipping, amazing price. Installation instructions were better than most, but, as I've done lots of home improvement, not too challenging. There were many opportunities to give feedback to the company - didn't feel left out. Would definitely purchase from this company again!
January 18, 2025
Reply from smafan.com
Thank you for your wonderful feedback! We’re delighted to hear that you found our site easy to use, enjoyed fast shipping, and appreciated our competitive pricing. It’s great to know that the installation instructions were helpful and that you felt engaged with opportunities to provide feedback.
We truly appreciate your support and look forward to serving you again in the future. If you ever need any assistance, we’re always here to help. Enjoy your fan!
The entire shopping and buying…
The entire shopping and buying experience was great. The ease of finding exactly what I was looking for and fair pricing. Fan was even nicer than expected and installation was a breeze.
January 18, 2025
Reply from smafan.com
Thank you for your kind words! We’re thrilled to hear that you had a great shopping and buying experience with us. It’s wonderful to know that you found exactly what you were looking for at a fair price and that the fan exceeded your expectations. We’re also glad that the installation was a breeze!
If you ever need any assistance, we’re always here to help. Enjoy your fan!
The directions were minimal and diagrams too small.
The directions were minimal, and the pictures were printed very, very tiny, it was hard to see. Greater detail in the written directions and much larger pictures would have made this an easier assembly. Furthermore, there were many many extra parts that didn’t get used, and I was missing one important screw. Also, the safety cable provided was only meant for a long fan, but we use the short rod, and therefore we’re unable to use the safety cable provided. Lastly, it wobbles, it makes crunchy noises, and it takes several tries to get it to reverse direction. It starts to change direction, but then quickly decides not to. Usually after two or three attempts, it will actually change direction.
December 30, 2024
Reply from smafan.com
Thank you for sharing your feedback, and we sincerely apologize for the issues you’ve encountered. We understand how important clear instructions and properly fitting components are for a smooth installation experience. Additionally, we’re sorry to hear about the wobbling, noise, and difficulties with reversing the fan direction.
We will be reaching out to you via email to assist with these concerns and help resolve the issues as quickly as possible. Please don’t hesitate to respond, and we’ll do our best to make things right.
Thank you for bringing this to our attention, and we appreciate your patience and support.
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A company that values high-quality customer service
Easy ordering, and prompt shipment made it a very favourable experience.
December 25, 2024
Reply from smafan.com
Thank you for your wonderful feedback! We’re so glad to hear that the easy ordering process and prompt shipment made your experience with us a positive one. Your satisfaction is our top priority, and we’re thrilled to have met your expectations. If you ever need assistance or have any questions, don’t hesitate to reach out.
I bought because I thought the fan…
I bought because I thought the fan would be slow enough as most DC fans are too fast and too much wind, especially if above bed while sleeping. The motor was slower but the blades were so big that it still was too much air at lowest setting. They told me to just put motor in reverse. Not an option for me.
November 22, 2024
Reply from smafan.com
Thank you for sharing your feedback with us. We’re sorry to hear that the fan didn’t meet your specific needs for lower airflow. We strive to provide options that suit a variety of preferences, and we understand how important this is for comfort while sleeping.
Using the reverse setting is a common suggestion to reduce the direct breeze, but we understand it may not work for everyone. If you’d like, we’d be happy to assist you further in finding a fan or solution better suited to your requirements. Please don’t hesitate to reach out to our support team for personalized assistance.
We appreciate your input, as it helps us improve and better serve our customers.
Perfect transaction
Everything arrived in perfect condition and within the allotted timeline. Can’t ask for more than that.
November 23, 2024
Reply from smafan.com
Thank you for your wonderful feedback! We’re delighted to know that your order arrived in perfect condition and on time. Your satisfaction is our top priority, and it’s great to hear we delivered on that. If you ever need assistance or have any questions, we’re here to help. Enjoy your purchase!
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