I really like smafan.com products, I bought and installed three of their smart fans, and in the summertime they are awesome, sometimes they go offline, like when the power goes out or the router reboo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was trying to order a remote for a fan purchased in the last year because the pull chain had broken. Customer service reached out to tell me the remote wouldn’t work with my model but that they wou... See more
Company replied
The customer service from order to delivery was amazing for our first experience with this brand. Our rep, Hugo, was proactive in letting me know about any delays, and quick to respond when I had q... See more
Company replied
Hugo Ho and customer service were amazing! Hugo was extremely responsive and answered all of my questions promptly. During installation, my husband called to ask a question and they ACTUALLY an... See more
Company replied
Company details
- #23 of 44 best companies in Home Improvement Store
Written by the company
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Contact info
1037 W. 9th Street, Unit 101, 91786, Upland, United States
- 909 503 9060
- cs@smafan.com
- smafan.com
4.5
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quiet, efficient and stylish
We received our 2 fans very securely packed and with all pieces and parts clearly marked. We hired an electrician to install the fans and were told that it was a very easy installation. The lights are bright and can be adjusted to meet the activity needs in the 2 rooms where they are located. The apps on our phones are wonderful so that we can turn the fans on while driving home in anticipation of a cooled home. The fans are quiet and produce a very nice flow of air without vibration or any noise whatsoever. One fan is in a bedroom and the noiseless fan makes for a comfortable sleep. Customer service was AMAZING. I cannot say enough about the quick responses I received from Customer Service. My husband and I highly recommend the company and the fans, We have a winter home and are planning on replacing fans there with the Carro smart fans. Thank you for the wonderful product and services provided by your company.
May 14, 2024
Reply from smafan.com
Hello Rita.
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our fans and customer service.
It's great to know that the fans arrived securely packed and that installation was easy. We're glad the adjustable lights and the app's functionality enhance your comfort and convenience, and that the fans operate quietly and efficiently. Your recommendation means a lot to us, and we're honored that you're considering our fans for your winter home as well.
Thank you for choosing our product and for your kind words about our service. If you need any further assistance, please don't hesitate to reach out.
Advertisement
Adding fan to family room
Needed a low profile fan for my family room. Super quiet. I Love the customizable remote features and modern look.
April 22, 2024
Reply from smafan.com
Hello Jadwiga.
Thank you for sharing your experience with us! We're thrilled to hear that our low-profile fan is a perfect fit for your family room and that you find it super quiet. It's great to know that you love the customizable remote features and the modern aesthetic. If you ever need anything else or have further feedback, please don't hesitate to reach out. We appreciate your support!
Product arrived timely and well…
Product arrived timely and well packaged without damage.
April 23, 2024
Reply from smafan.com
Hello Gerald.
We're delighted to hear that your product arrived promptly and in excellent condition! Ensuring that our items are well-packaged and protected during transit is a priority for us, so we're glad to know that your order reached you without any damage. If you have any further feedback or questions about your product, please don't hesitate to reach out. Thank you for choosing our company!
Heard about this company online
Heard about this company online. Ordering was very easy online. Fan was delivered quickly and install was easy as well. The fan has WIFI which easily connected and the app works perfectly. I was shocked by ease of use. I would recommend this company to friends and family.
April 20, 2024
Reply from smafan.com
Hello Greg.
Thank you so much for choosing our company and for sharing your positive experience! We're thrilled to hear that ordering online was seamless and that you found the delivery quick and installation easy. It's fantastic that the WiFi connectivity and app exceeded your expectations in terms of ease of use. We greatly appreciate your recommendation to friends and family—it means the world to us! If you ever need anything else or have any questions, please feel free to reach out. We're here to help.
This fan shipped fast and was well…
This fan shipped fast and was well packaged. It is great quality. Super quiet and looks great.
April 22, 2024
Reply from smafan.com
Hello Kimberly.
We're delighted to hear that you're pleased with both the speed of delivery and the quality of our fan! Ensuring that our products arrive promptly and in excellent condition is a top priority for us. It's fantastic to know that the fan's quiet operation and aesthetic appeal have met your expectations. Thank you for sharing your positive experience with us, and if there's anything else we can assist you with, please feel free to reach out. We appreciate your support!
Advertisement
Smafan went above and beyond to make it right.
I ordered 2 fans. When they arrived the trim was 2 different colors of gold. I contacted them and they sent a new trim piece. Now I have 2 fans that match.
Thank you for great customer service.
March 17, 2024
Reply from smafan.com
Hello Wesley.
We're sorry to hear about the initial mismatched trim on your fans, but we're glad we could resolve the issue promptly by sending you a new trim piece. Ensuring that our customers are satisfied with their purchases is our top priority, and we're thrilled to hear that you now have two fans that match. Thank you for your kind words about our customer service—we strive to provide the best support possible. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing us!
Fast ship
Fast ship. Days in still and simple installation guide. Although the instructions skipped a step. Need ti review the manual..
March 21, 2024
Reply from smafan.com
Hello Mark.
We're pleased to hear that your order arrived quickly and that the installation guide was straightforward for you. However, we apologize for any confusion caused by the skipped step in the instructions. Your feedback is valuable to us, and we'll review the manual to ensure clarity for future customers. If you need any assistance or clarification, please don't hesitate to reach out. Thank you for choosing our product!
Fans got here before expected day
Fans got here before expected day. They were easy to install and all the pieces were there.
March 25, 2024
Reply from smafan.com
Hello Elizabeth.
We're delighted to hear that your fans arrived earlier than expected and that the installation process was smooth for you! Ensuring all pieces are included and easy installation are priorities for us, so it's great to know that we met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!
Owner
There was a missing piece in the like kit you replace it quickly the one thing would be if the controller fit in the lite switch
March 2, 2024
Reply from smafan.com
Hello David.
Thank you for bringing this to our attention. We're sorry to hear that there was a missing piece in your light kit, but we're glad that we were able to replace it quickly for you. Your feedback about the controller fitting in the light switch is appreciated, and we'll certainly take that into consideration for future improvements.
If you have any further questions or concerns, please feel free to reach out. We're here to help, and we want to ensure that you're completely satisfied with your experience.
Advertisement
Reply from smafan.com
Hello Jamie.
We're delighted to hear that you're happy with the quality of your product and that assembly and installation were straightforward for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us. Thank you for choosing our product!
We love this fan!
We love this fan! Ordering was a breeze and shipping was free and fast. The cost was considerably less than the big box store. We will definitely order our fans from here in the future.
January 31, 2024
Reply from smafan.com
Hello D.
We're thrilled to hear that you love the fan and that your ordering experience was smooth and hassle-free! Providing fast and free shipping, along with competitive pricing, is part of our commitment to ensuring a positive shopping experience for our customers. We're delighted that you found the cost to be considerably less than what you might find at a big box store. Thank you for choosing us, and we look forward to serving you again in the future for all your fan needs. If you ever have any questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!
4 carro fans
In the last 2 months a bought 4 carro smart fans from you. All arrived fast and in perfect condition. Some delays in construction delayed my installation but I installed them myself, easy if you can work overhead standing on a ladder. Design and function of all great. Remotes a little balky at times, needs the right degree of button push. Overall very happy.
January 8, 2024
Reply from smafan.com
Hello Mark.
Thank you for your repeat business and for choosing Carro smart fans! We're delighted to hear that all four fans arrived promptly and in perfect condition. It's great to know that the design and function meet your expectations, and we appreciate your feedback on the installation process. If you ever encounter any issues with the remotes, please don't hesitate to reach out to our customer support team for assistance. We're grateful for your support, and if there's anything else we can do for you, feel free to let us know. Your satisfaction is important to us, and we value your feedback!
Reply from smafan.com
Hello Julio.
Thanks for your reply. If you need any assistance during your installation, please feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
Advertisement
Reply from smafan.com
Hello Ferdinand.
Thank you for your recommendation! We're thrilled to hear that you consider it a great buy and would recommend the fan 100%. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
Reply from smafan.com
Hello Richard.
We're delighted to hear that the installation was easy for you and that you love the look and remote operation of the fan. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
Reply from smafan.com
We're glad to hear that you find the fan with light nice, unique, stylish, and easy to use! If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
The fan was super easy to hang
The fan was super easy to hang. Wasn’t very heavy. Simple wiring. My only complaint is the dim feature. The cool white isn’t very cool white and not as bright as I would prefer. Also, when using the regular light switch, why won’t a smart fan keep the fan going after turning it off and on?
December 25, 2023
Reply from smafan.com
Thank you for sharing your experience with the fan installation. Regarding your concerns, the dim feature and light color temperature, it's helpful feedback, and we appreciate you bringing it to our attention. Your input will be considered as we continually work to improve our products.
Regarding the fan behavior with the regular light switch, please note that our DC ceiling fans are controlled by the remote, smartphone APP and voice command. A switch can only power on/off the fan. You can use the remote to control the light and fan seperately.
Advertisement
Smafan is awesome!
Smafan.com had better prices than other sites I viewed for the same fan, had more selection, shipped and arrived quickly, and has been very communicative! I will order from them again!
December 23, 2023
Reply from smafan.com
Hello Alena.
We're thrilled to hear that you had a positive experience with smafan.com, from better prices and a wide selection to quick shipping and good communication. We're grateful for your support and look forward to serving you again in the future!
If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Thank you for choosing us!
Good communication and fast delivery
Good communication and fast delivery. Fan arrived in good condition even as an open box item. All necessary parts were included and installation was easy.
December 20, 2023
Reply from smafan.com
Hello Scott.
We're pleased to hear that you had a positive experience with good communication, fast delivery, and a smooth installation process. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your feedback!
Good price, shipped quickly.
Good price, shippped quick. Fan as expected. Would recommend!
November 20, 2023
Reply from smafan.com
Hello Jennifer.
Thank you for sharing your positive experience! We're delighted to hear that you found our pricing reasonable, the shipping quick, and that the fan met your expectations. Your recommendation means a lot to us.
If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. We appreciate your support and recommendation!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.