I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
Company replied
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
Company replied
Company details
Written by the company
Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
Great
26K reviews
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Great customer service
April 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had to reorder because my original…
I had to reorder because my original order was stuck in customs and then returned. I never received a refund for my original order.
April 3, 2026
Reply from SMALLABLE
Hello Sabrina ,
We sincerely apologize for the various issues you have encountered, both with the delivery of your original order and the delay in your refund.
We understand that your initial order was held at customs and ultimately returned, which led you to place a new order. Please be assured that the necessary steps have now been taken regarding your refund, and the situation has been resolved.
We truly appreciate your patience and thank you for your trust despite this experience.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards.
Smallable customer service
Misleading info about delivery point
For unknown reasons, the item was delivered to a 'pick up point' although when making the purchase it was explicitly indicated that it would be delivered directly to the recipient's address. We had to inform the recipient to go there and pick up his gift, unacceptable
March 28, 2026
Reply from SMALLABLE
Hello Athina,
Thank you for taking the time to share your experience.
We are sincerely sorry for this situation and fully understand your dissatisfaction. The delivery to a pickup point when home delivery was scheduled is not in line with what you had chosen, and we regret the inconvenience caused, especially since it was a gift.
This type of redirection can sometimes be decided by the carrier in case of delivery difficulties (absence, access, local constraints), but it must not in any way impact your experience in this way.
Our customer service will get back to you directly to offer you a solution.
We renew our apologize for this inconvenience.
Best regards.
Smallable customer service
Reply from SMALLABLE
Hello Carina,
We have taken your opinion into account.
We understand your surprise to discover that our site is French when you thought it was a Swiss site. To facilitate your purchases, you can still select the language and the Swiss currency.
Regarding customs fees, do not hesitate to send us the invoice: our customer service team will quickly refund you on your payment method.
Thank you for your trust and understanding.
Best regards.
Smallable customer service.
Excellent service.
Product as described. Very high quality, and I am satisfied with the fast service. Will buy again!
April 2, 2026
Almost impossible to return item
Almost impossible to return item. Took photo of return item as it was a sizing issue and no matter how I’ve tried refuses to accept it on basis file is too large!
Will cease purchasing from Smallable.
April 2, 2026
Reply from SMALLABLE
Hello Audrey,
We are very sorry for the difficulties you have experienced with your return.
Our customer service team will reach out to you directly by message to help resolve the issue as quickly as possible.
Thank you for your patience.
Best regards.
Smallable customer service
The fact that I had to pay customs…
The fact that I had to pay customs really made me unhappy
March 21, 2026
Reply from SMALLABLE
Hello Barbara ,
We completely understand your frustration regarding the customs fees.
This information is indicated at the time of choosing the delivery method, but we are actively working to improve how these details are communicated to make it clearer for our customers.
We truly appreciate your understanding and are happy to assist if you have any further questions.
Kind regards,
Smallable customer service
Nobody replied to my email
Nobody replied to my email. I need to return the items and you guys didnt send me the return label.
April 2, 2026
Reply from SMALLABLE
Hello Mariana,
We are sorry for the inconvenience and understand your frustration.
After checking, we haven’t received your email. As stated in our terms and conditions, we don’t provide return labels for orders outside of France.
However, our customer service team is happy to guide you through the return process and help make it as smooth as possible.
Thank you for your understanding and patience.
Best regards.
Smallable customer service.
Great choice
Great choice, fast and accurate delivery. Only return process could be simplified.
March 20, 2026
Reply from SMALLABLE
Hello Wendy,
Thank you very much for your kind feedback!
We are delighted to hear that you appreciated our selection as well as the speed and accuracy of the delivery.
We also take good note of your comment regarding the return process. Please know that we are currently working on simplifying returns from abroad to improve your experience.
Have a lovely day,
Best regards.
Smallable customer service
Very strong customer services
Very strong customer services - sorted out my problems with setting up the account immediately, and were most helpful and considerate. Top marks. Quality of goods excellent, pricing, delivery charge and export/import were all extremely favourable. Quality is quality.
March 19, 2026
Great products
March 20, 2026
The process was really smooth and…
The process was really smooth and fast;however I was not told that I would have to have to pay an additional $44 for customs/duty fees
April 1, 2026
Fast & reliable.
Fast & reliable.
Customer Service very friendly, fast reply and valid promises.
And the products always stylish and good quality.
April 1, 2026
Nothing compares to Scandinavian design
Absolutely beautiful products that made my newborn grandson's nursery even more unique. The delivery was so quick, all the way from Paris to Toronto. I'll certainly be back on their website for more.
April 1, 2026
Dhl fee
With zero notice I was forced to pay a $47 shipping fee in addition to $25 shipping. This is absolutely horrible service with no warning
March 31, 2026
Reply from SMALLABLE
Hello Alexandra,
We are sorry if the information regarding customs fees was not clear enough. For shipments to the United States, we indicate that fees may be applied when choosing the delivery method.
We take your feedback into account and will work to improve the clarity of this information in the future.
Thank you for taking the time to share your experience.
Best regards.
Smallable customer service
Wonderful products and service
March 31, 2026
Did not expect to pay so much taxes…
Did not expect to pay so much taxes when receiving my parcel in Singapore. Unfortunately I wont order again.
March 31, 2026
Reply from SMALLABLE
Hello Anne-Sophie,
We are very sorry for the surprise regarding the taxes on your shipment to Singapore.
Our customer service team will reach out to you shortly to process a refund for the customs fees.
We hope this helps make things right.
Thank you for your patience.
Best regards.
Smallable customer service
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