Smallbone Reviews 

So I bought an ex display kitchen stuck it in a barn for five years and then could not work out how the curved sections were organised
The company has bent over backwards to assist me with my issues can’t thank them enough the kitchen is of the highest quantity five yers in a barn and yes I do have to replace a couple of trims but that’s because of me not them
I needed a nut for the tap £600 of quality tap witch was designed exclusively by Mark Wilkinson himself but I got the part £24 I have the Milano /Milan kitchen it is excellent quality product and it’s finally installed as I have been building my own house for 9 years in my defence it’s 11000 sqf and only two off us
Thank you again

Working with William Manfredi at Smallbone has been an absolute pleasure! He has been instrumental in bringing our dream kitchen, butler’s pantry, wine cellar, and primary closets to life. His impeccable eye for design, attention to detail, and thoughtful, collaborative approach have made the entire process such a wonderful experience. William is not only incredibly talented and knowledgeable but also a genuine delight to work with. We cannot wait for installation and to see it all come together! We couldn’t recommend him more highly!

We’ve had a fantastic experience with Smallbone so far. We’ve now completed the design stage of our kitchen, and the whole process has been seamless from start to finish. Lucy has been absolutely brilliant throughout - professional, knowledgeable, patient and always happy to help. She has made the whole experience enjoyable and stress-free, taking the time to understand exactly what we wanted and helping bring our vision to life. We’re really pleased with how everything has gone so far and can’t wait to see the finished kitchen! A big thank you to Lucy and the team at Smallbone!

Smallbone’s reputation does not fail to procede…
Our friendly and professional designer Will managed to execute all our ideas and thoughts with a wealth of knowledge he holds.
We could not be happier with the outcome and the experience was a joy!!
We look forward to working with them again in the future.
Could not recommend any highly.

Our integrated kitchen fridge and freezer needed some challenging remedial work so that they continued to work well with the furniture . Colin did an outstanding job – perfect solution and we are extremely grateful. It reminds us that paying for quality like Smallbone is well worth it.

I cannot rate Smallbone highly enough.
They designed and fitted a beautiful kitchen, perfectly suited to my 1908 built home and modern living standards. When I rang them and spoke with Gail to ask for help, because (after years of use), my integrated fridge door had dropped, she immediately conveyed my problem to the head of installations and Steve rang me back. He let me know that they would send someone the very next day and asked if 9.00 am would be convenient for me. Next day, Dorel came and not only did he adjust my fridge door perfectly, but he checked all of the other doors and made any necessary adjustments so that they all work perfectly too. This is the best customer service and workmanship that I could hope for from any company. I've not been paid to write this review, I'm just genuinely delighted to deal with a company in which everyone has been so kind, easy to deal with and gone the extra mile! Sadly this has not been a universal experience for me and I feel if other companies aspired to Smallbone's ethos and standards, the world would be a better place.

Terrible service!no meaningful correspondence,Paid £100k in full 2 month ago, still no working kitchen, no counter top, no appliances, no update on when the appliances will arrive. Agreed completion is in May, now we are a few days away from September! No hope on when the kitchen will be finished! People who are responsible are LO, DC,KS,KS,SE, FC

I had given up on the idea of installing a full new kitchen with the amounts of visits I had done to various kitchen companies including Smallbone but William insisted on designing my kitchen sitting in my kitchen . That made all the difference as his suggestions were very practical .

We have had a great experience working with Daniel who has been very flexible and accommodated all our requirements. The design is looking great and we can't wait to see the final result! Thank you Daniel!

We had a great experience working with William , he is very knowledgeable, patient and took the time to understand what we wanted from our new kitchen. William listened to our concerns and guided us through all the options without any pressure.
Can’t wait for the installation to start and see our dream kitchen come to life.
Thank you William

This company and Matthew especially have been a dream to work with. They have incredible designs and great insight into how to maximise storage etc. It’s been wonderful to work with a company that actually makes the experience of renovating exciting again, they handle everything and have made this whole experience so smooth.

From the moment William started working with us our project was elevated to a higher level. His knowledge, patience and the ease by which he conveyed ideas and made changes has made our project a work of art.
We couldn't have had a better partner in achieving our design objectives. William represents Smallbone extremely well, and we are looking forward to hopefully doing more work together in the future.

Smallbone is an excellent provider from consultation to design, and delivery, and fitting all the way to aftercare and maintenance, smallbone provided us with an excellent service all throughout our journey with them. With are very happy with what they did in our house, they fitted a beautiful cabinetry for tv and books and pictures. Everybody that comes to our place comments about how beautifully the cabinetry sits in our main living room area. I would highly recommend to anybody to book their services and become another proud and satisfied client like me.

From start to finish of the design stage, Jai has been superb. He understood our vision immediately and adapted brilliantly to changes we decided throughout the design. Very much looking forward to seeing the finished product but so far cannot rate this company any higher at this stage.

Lucy O'Brien has been a true pleasure to work with. This year, we finally decided to install a new kitchen alongside a wider renovation project at our home in Munich. Since we had known Smallbone for a while, we decided to reach out and Lucy got back to us shortly. We scheduled a first virtual meeting for the following week where Lucy made sure to capture exactly what we were looking for. She turned around a fantastic first design proposal and rendering by the end of that same week. She made sure to follow up with us on a weekly basis to check on how our planning for the larger project was developing. None of the other providers we spoke to displayed this kind of dedication. While we decided to go with a local carpenter (based in Munich) in the end, we would love to work with Smallbone on other projects in the future. Thanks for the great work, Lucy!

Daniel is designing my new kitchen and has been brilliant to work with. He really "got" what I had in mind immediately and produced a first set of drawings and perspectives that were pretty much perfect at the first draft. His advice on materials and options has been first rate and he has been responsive and great to deal with throughout.

We had a flood at our house in the Hamptons and our beautiful original hand-painted Smallbone kitchen which we purchased in 2003 was ruined. I sent an email to Smallbone telling them what happened, and within 24 hours, I was contacted by William Manfredi who is a designer for the company. I sent him photos of the kitchen and he had created drawings of a brand new kitchen within a few days. Within 2 weeks we had a complete set of plans and a week later my wife and I flew to London for a long weekend to choose finishes It was an amazing, user-friendly experience, and William made what would normally be a stressful experience seem easy. Smallbone gets my highest recommendation and make sure you ask for William.

Steve Everson of Smallbones / Lux Group is a quality guy. I have a legacy kitchen from McCarrons. 10 years on I had an issue with a large cabinet door in the kitchen that had been a problem from installation. Steve not only remembered me and my project but certainly went the extra mile to put me right despite the passage of time and clear change in ownership, which every customer in this position wld hope for but don’t usually get. And both engineers who came to my home to fix the issue were v professional (as you wld expect). Thank you Lux Group and particularly Steve. That was very much appreciated.

Book in with Matt Chambers. He is a super designer, has a great attention to details and is very easy to work with.

We live in Scotland and do not have a Smallbone showroom close to us. The designer who got in touch with us was very, very helpful and with a couple of Teams calls, able to come up with ideas that were attractive to us remotely.