Smallflower Reviews 1,038

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I wish I had read the other views first. My order was mistakenly sent to the billing address instead of the shipping address. Even though I PAID FOR PACKAGE PROTECTION, they refuse to send a replaceme... See more

Rated 1 out of 5 stars

Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble wit... See more

Rated 5 out of 5 stars

PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (o... See more

Rated 1 out of 5 stars

Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to we... See more

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2.2

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Praise

I've been buying from this retailer for years and have never been disappointed. My Mother ( God rest her soul) bought from them for about 20 years before she passed away. Never ever did she have any problems. Everything always was as promised. I would never buy from anyone else.

July 22, 2016
Unprompted review
Rated 1 out of 5 stars

very poor shipping, leaking all over the box !!!

Seems like a good place to get things I need, however the shipping needs drastic improvement. I wasn't happy to receive aftershave that was drenched all over my box and other items, UNACCEPTABLE. pack the items better. Pay to much money for this to happen. I don't think ill be shopping with this company again after this mishap. Takes to long ship and when I receive the items its a nightmare.

July 22, 2016
Unprompted review
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Reply from Smallflower

Hello,
Thank you for your review. We were very sorry to hear that your item had leaked in transit when you contacted us. We shipped out a full replacement yesterday to you and you should be receiving it within about a week. We strive to prevent errors from happening during shipment, but occasionally the design of some products may cause leaking when they are being transported. If you need any further assistance please feel free to contact us at any time.
Thank you.
Smallflower Customer Service.

Rated 5 out of 5 stars

Eficcient

my shopping experience with SmallFlower was very good, they was very efficient.

July 21, 2016
Unprompted review
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Rated 5 out of 5 stars

Very Reliable

Smallflower (Mertz Apothecary) carries high quality products and every order I've placed has been fulfilled accurately. Their own reviews they provide, along with allowing costumers to submit their own reviews helps in making informed selections.

July 21, 2016
Unprompted review
Rated 5 out of 5 stars

Great Company

Have purchased several times from this company and each time the shipment is real fast and always correct. It is easy to find desired items on their website as well. They also have a nice selection of products, many are hard to find European products. Highly recommend this company!

July 20, 2016
Unprompted review
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Rated 4 out of 5 stars

Mostly satisfied

Got most of the items I ordered....except one...in a timely manner still waiting for the sponge....and it has been quite a while....

July 16, 2016
Unprompted review
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Rated 5 out of 5 stars

Good shave

Items came as expected
Shave soap amazing
Have yet to try all brands of razor in sampler

July 16, 2016
Unprompted review
Rated 5 out of 5 stars

Tremendous variety

Smallflower offers items I have not seen offered in stores or catalogs and I live in northern California. I'm not much of a shopper, but I look forward to getting Smallflower's catalogs to see the variety of unusual offerings.

I particularly love their extensive line of 4711 products -- the citrus soaps and citrus revitalizing water.

July 16, 2016
Unprompted review
Rated 5 out of 5 stars

Wonderful product!

I ordered a rare kind of incense and when it arrived it was exactly as I expected....delicate and refined.
Excellent service , great product!

July 14, 2016
Unprompted review
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Rated 5 out of 5 stars

The people at Smallflower have been good to me!

I appreciate the fact that the Smallflower people care about the whole of the person. They have quality products at great prices. I purchase a product for my thyroid and I am grateful to have this product available for purchase. So, for me, Smallflower has made available an item that I no longer have access to locally. They are prompt in their response to my order.
Thank you, Smallflower team.

July 14, 2016
Unprompted review
Rated 5 out of 5 stars

THE BEST

My recent order arrived with a problem. The cap on a bottle had come off inside the manufacturers packaging and was completely empty. One phone call to Smallflower and a replacement was shipped the same day. I would call that an example of customer service that every seller should strive for.

July 14, 2016
Unprompted review

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