Smallwood Home Reviews 

I recently purchased the 44x22 inch custom frame from SmallWoodHome and am thoroughly impressed, not only with the product quality but with the exceptional customer service.

However, after placing my order, I realized I had forgotten to apply the 35% new customer discount at checkout. I was kicking myself, but I decided to open a support ticket to explain my mistake.

The response from SmallWoodHome's customer service team was outstanding. They were incredibly responsive, replying the next day. The representative, in particular, was extremely helpful and courteous. They quickly verified my eligibility and, without any hassle, processed a refund for the discount amount. The entire issue was resolved smoothly and within the same business day.

This experience turned a moment of frustration into one of genuine loyalty. It’s clear they value their customers and stand behind their service. The quality of their product is matched by the integrity and efficiency of their team.

My parents have purchased these frames in the past and the frame themselves are beautiful—excellent craftsmanship, sturdy construction, and it arrived securely packaged. It looks even better in person than online.

Final Verdict: 5/5 Stars
I highly recommend SmallWoodHome. You can buy with confidence, knowing you’re getting a fantastic product and a company that will truly take care of you. I will definitely be a returning customer.

We have ordered from Smallwoods for a few years now and always happy with the result! We were a little surprised to see that the product had changed, but the team at Smallwoods were incredible to work with, and made sure our order was right. We really appreciate their dedication to help and the final project was perfect! Thank you!

The Smallwood Home team was patient working with me to make sure my order had the best quality for the canvas! I had ordered 2 and 1 had issues. They went ahead and processed the first very fast and worked with me on the other. I appreciate Ariel, Trinity, and Anthony!

Horrible customer service. Had an issue with one of the image size I ordered and tried to contact support immediately after I made the order to fix it before production, unfortunately I could not get ahold of someone till the next day and they told me it was too late to fix. I was told to wait till I received the item and then contact them again. After I received the order I told them my issue again and they offered to give me 50% of what I paid for the item in a gift card if I returned the picture. I sent the picture back and they sent me a gift card for 1/4th of what I paid. I called figuring it was an honest mistake but they refused to make it right. I paid over $100 for this picture, they sent me $24 back and now I’m out a picture and $75+ dollars. I would have just kept the picture if they would have been honest.

Also, when I received the order I was very surprised at the quality. The pictures are very lightweight and flimsy, Being super easy to damage because they’re literally printed on a foam board with a thin cardboard backing. My 18mo old could lift the 25x17”.

I have tried everything to make this right and tried to give them the benefit of a doubt but they did me wrong and I will be telling everyone I know not to use this company. Highly dissatisfied.

Had issues with my shipping address, I wasn’t aware they couldn’t ship to a PO BOX. I received help from an employee named Reese who was very quick to respond, informative, and efficient. He had my order fixed before 24 hours was up ( I had gotten an email letting me know prior that it could take up to two days for a response due to the holiday season). Highly recommend and I can not wait to see my portraits!

photos are blurry and I wanted to make sure they are a good resolutions and they wouldnt let me change them even if they are in production

Smallwood is one of the few on line companies that you can actually call and get a real person to answer. Trip and the other employees I talked to were friendly and helped me correct a mistake I made, while I was on the phone. I didn’t have to wait for a call back. Most everyone in my family have ordered from Smallwood and always get good results. Highly recommend

My pictures can fast and they look beautiful. Such a good price. I was quoted for the same size photos from other companies for hundreds of dollars more than what I paid. What a great company!

Smallwoods has provided great customer service, friendly, understanding, and helpful! The quality of pictures is amazing.

My experience started out very difficult with ordering and ending up with not what I wanted. The staff at Smallwoods took care of me and everything I needed with efficiency and kindness.

I had a small issue with one of my framed canvas pictures and I contacted Smallwoods and they immediately responded and helped make things right. Amazing customer service. I have used them for many years and love everything I have ever ordered.

I am a newer customer of Smallwoods and have loved my customer experience so far! In my latest order, I had accidentally ordered the wrong size for one of my frames. I called their customer support line to be greeted by the friendliest agent, Nicole! I explained my mom brain situation and she was able to resolve me quickly and efficiently! I was so impressed that I ended up ordering another custom frame! My husband works in customer support and I must say, this company cares about winning hearts by exhibiting great care with their customers.

I’ve been using smallwoods for years. I just recently got a new order and 2 of my pictures had a mistake-one placement was off and a mess up on paint above my daughter lip on another. I called customer service both times and talked with Ariel. She was super polite, apologetic and helpful. She made my order right and did it quickly. Machines and people aren’t perfect, but the company can only know if you call to tell them. These canvas with frames are absolutely stunning. I will always use this company. Love that they are family owned too!

I ordered framed prints from this company, they came out better than I expected and absolutely beautiful. Accidently ordered the double print and Autumn, Claudia and Reese were able to help me get this corrected in fast turn around time. Will definitely be coming back for more.

It was very easy ordering from smallwood home and their selections of what we were looking for was perfect We had a small mistake on one of the pictures and they handled it very quickly and took very good care. I highly recommend this.

LOVE this company and LOVE their amazing finished products! And the best customer service too!

I REALLY do not have enough words for how kind and compassionate this company is. They went way above and beyond for me over something I was having trouble with. The frames and prints are gorgeous, and I could not recommend them enough!

Terrible customer service. Don’t accidentally upload the wrong photo. They will not help to make it right.

I have ordered multiple framed pictures twice from this company! The framed pictures are beautiful! This company is eager to assistant you, change orders and timely! You never have to wait long periods of time to receive your order! If you want a beautiful product from people that care, I would suggest Smallwood!

My photos arrived as expected. I really loved them