Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site is generally ok only issue I have is when withdrawing to natwest my money seems to go missing after they process the withdrawal. Yet when I withdraw to Lloyds or Paypal and they process it's... See more
Company replied
I have been with Smarkets a long time, and have always found their website to be absurdly difficult to navigate. They have now changed it, and made it even worse! However, I still often place over £10... See more
Company replied
Absolutely appalling. Having been a loyal customer for over a decade they have asked for all sorts of detailed documentation for depositing less than has been made over the past six months. All docu... See more
Company replied
Company details
Information provided by various external sources
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Contact info
United Kingdom
- support@smarkets.com
- smarkets.com
2.5
Poor
605 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good experience.
I signed up for a Smarkets account some time ago.
I have to say that it's been a very good experience.
August 7, 2024
Unprompted review
Reply from Smarkets
Hi David,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
SMarkets great chat help
SMarkets particularly Alice were very patient and helpful in rectifying an issue regards verification.
August 7, 2024
Unprompted review
Reply from Smarkets
Hi Stephen,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our support team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Excellent customer service
I was very satisfied to have my smarkets account changed over with different bank accounts. It was nice to get the help, as my banks made this harder than it should have been. Alice the advisor was vey helpful and resolved my bank issue fast.
August 7, 2024
Unprompted review
Reply from Smarkets
Hi Craig,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our support team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Don’t ever use this site..they try and…
Don’t ever use this site..they try and steal your money and try and make it your fault…IMHO…they were great..now are scum
July 30, 2024
Unprompted review
Reply from Smarkets
Hi Paul,
Thank you for leaving a Smarkets review.
We are very sorry to hear about your recent negative experience regarding your account. Rest assured that our intention is never to steal any money. I do apologise in case there was any misunderstanding.
As this relates to a specific account, we recommend contacting us directly at support@smarkets.com and we will get back to you as soon as possible.
When emailing us, please use the same email address linked to your account with us.
Unfortunately, due to GDPR, we are unable to deal with specifics of a complaint publicly.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Smarkets let customers down!
Please look elsewhere than Smarkets. I was in a bet and had the opportunity to cash out when they froze everything due to a technical error and I lost money. Smarkets have really let their customers down. Go for Betfair or someone else, you will thank me for it.
July 28, 2024
Unprompted review
Reply from Smarkets
Hi Lance, Thank you for sharing your review of Smarkets. We're sorry to hear about the recent issues with your account. We value all customer feedback and appreciate your comments about your experience. Our goal is to provide the best possible service to our customers. However, due to GDPR regulations, we cannot discuss account-specific issues on this platform.
Can you please drop me an email to support@smarkets.com? By requesting Kevin, I will personally take a look at this myself for you.
Kind regards
Kevin
Smarkets Customer Experience Team
Excellent betting exchange
Excellent exchange, plenty of liquidity and good range of markets
July 26, 2024
Unprompted review
Reply from Smarkets
Hi Derek,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our exchange and the markets we offer.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Reply from Smarkets
Maria,Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Reply from Smarkets
Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
First time using the site
First time using the site, It is easy to use and has great support!
July 25, 2024
Unprompted review
Reply from Smarkets
Liam, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. We would like to welcome you to Smarkets 😊.
Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Reply from Smarkets
Hi Chris,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experience and for your feedback regarding our UI and liquidity.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Reply from Smarkets
Paul, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We are very pleased your enjoying the platform 😊
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
excellent customer service!
excellent customer service!
Had a bet incorrectly settled. Got in touch with customer service via chat. They were quick and prompt to take immediate action to rectify the situation
July 20, 2024
Unprompted review
Reply from Smarkets
Raggaman,Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our live chat 😊
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Very helpful and quick to respond to…
Very helpful and quick to respond to your messages.
July 21, 2024
Unprompted review
Reply from Smarkets
Alexis, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our response time.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Great exchange app number 1 platform…
Great exchange app number 1 platform for me.
July 19, 2024
Unprompted review
Reply from Smarkets
Steven, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Excellent customer service
Excellent customer service helping me solve several issues I had with my previous email and with withdrawals.
July 15, 2024
Unprompted review
Reply from Smarkets
VP, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated.
Your positive comments around our customer service let's us know we are on the right track to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our odds and commission. Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Smarkets is great
Smarkets is great, have been using it for years. Any issues, just contact support and they can usually help you!
July 15, 2024
Unprompted review
Reply from Smarkets
5 * review Smarkets
Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Fraud
Someone managed to get into my bank account and deposited funds into an smarkets account! I asked them to look into this over a month ago. They don’t reply to my messages for days and then say they’re looking into it! Have some serious dodgey security system by the looks of things! You can deposit money into accounts using other peoples details!
June 16, 2024
Unprompted review
Reply from Smarkets
Hi Pb,
Thank you for leaving a Smarkets review.
We are very sorry to hear about your recent negative experience regarding your account.
As this relates to a specific account, we recommend contacting us directly at support@smarkets.com
When emailing us, please use the same account email address used to sign up.
Unfortunately, due to GDPR, we are unable to deal with specifics of a complaint publicly.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Rapid, efficient service
Instant response with the information I required. Fast, efficient, knowledgeable and professional.
July 10, 2024
Unprompted review
Reply from Smarkets
Hi Mike,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experience and about our customer service team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Very Disappointed with Smarkets’…
Very Disappointed with Smarkets’ Handling of Matched Bet Issue
I placed a bet on a greyhound race on 7 July 2024, which was clearly marked as "matched" in my account, with the liquidity on the exchange reflecting my bet size. However, after the race, my statement suddenly showed the bet as unmatched, costing me my winnings. Despite multiple attempts to resolve this with Smarkets, including detailed explanations and evidence, they repeatedly insisted the bet was never matched and offered no meaningful solution.
This experience has seriously undermined my confidence in Smarkets. If bets can appear matched and then vanish when they win, it calls into question the reliability and fairness of the platform. Smarkets' handling of this situation has been disappointing, and I feel compelled to warn others about the potential risks of betting on this platform.
Lucas Morse
Updated.
Smarkets just contacted me essentially saying there is no chance that their software is mistaken, pretty sure I heard a certain letter delivery service say something similar for decades :)
July 7, 2024
Unprompted review
Reply from Smarkets
Thank you for leaving a Smarkets review. We are very sorry to hear about your recent negative experience regarding your account.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers. As this relates to a specific account, I can see that you have emailed our support team also with these concerns and we will continue the conversation with you via email. We apologise for the inconvenience caused and look forward to hearing from you.
Kind regards, Ryan Smarkets Head of CS
Good generally
Good commission levels, market options and liquidity for the markets i bet in .. less keen on changing order of selections according to price (ie not able to fix) which can cause confusion
July 7, 2024
Unprompted review
Reply from Smarkets
Hi JB,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experience and for your feedback regarding the confusion order of selections can cause.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.