Great experience, very quick service from initial contact with smartcover to the engineer’s arrival within two days. The job was sorted in one visit. Thank you Katherine Hayes the claims handler who m... See more
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Review summary
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Reviews shaping this summary
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min... See more
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next... See more
Company replied
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact... See more
Company replied
Company details
Written by the company
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Contact info
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, United Kingdom
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
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In the past I have been sent engineers…
In the past I have been sent engineers who where not qualified on warm air units. This time the correct engineer was sent the first time and everything went smoothly.
June 15, 2026
Unprompted review
Reply from Smart Cover
Dear Mike,
Thank you for taking the time to share your feedback.
We're pleased to hear that, on this occasion, the correct engineer with experience of warm air units was assigned from the outset and that everything went smoothly. We appreciate you highlighting the improvement in your experience, as ensuring our customers are matched with appropriately qualified engineers is very important to us.
Your comments are greatly appreciated, and we're delighted we were able to provide you with the level of service you expected.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
My company have done a number of Boiler…
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities
Smart Cover passed jobs to Repair Network Nationwide limited
3rd Floor
21 station Road
WD17 1AP
July 4, 2025
Unprompted review
James Peter organised the service which…
James Peter organised the service which was prompt and done professionally by the plumber.
Thank you
June 1, 2026
Unprompted review
Reply from Smart Cover
Dear Philip,
Thank you for taking the time to leave us a positive review.
We're delighted to hear that James was able to arrange your service promptly and that the plumber carried out the work professionally. Providing an efficient and reliable service is what we strive for, so it's wonderful to know we met your expectations.
We'll be sure to pass your kind feedback on to James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
I am very pleased with the service…
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to finish.
James Peter was very helpful throughout the process and made everything easy to understand. I am satisfied with the service and would be happy to recommend Smart Cover.
In my opinion, this insurance is one of the best and most cost-effective ways to keep your boiler protected and ready to work when needed.
June 12, 2026
Unprompted review
Reply from Smart Cover
Dear Thomas,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that your boiler service was completed smoothly and that the entire process was handled professionally and efficiently from start to finish. It's especially pleasing to know that James provided clear guidance throughout and made everything easy to understand.
Your recommendation and kind comments about Smart Cover mean a great deal to us. We're committed to delivering reliable service and excellent customer care, and it's wonderful to know we met your expectations.
We'll be sure to share your feedback with James and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
David was extremely thorough and filled…
David was extremely thorough and filled in the claim form whilst I was on the phone to speed up the process which was really helpful.
June 5, 2026
Unprompted review
Thank yu katherine Hayes it was really…
Thank yu katherine Hayes it was really helpful wat yu did thank yu again yu dealt with it very good for my washing machine
June 3, 2026
Unprompted review
Quick and easy to arrange and get the…
Quick and easy to arrange and get the boiler service completed when dealing with James Peter.
May 11, 2026
Unprompted review
Very efficient service and a great…
Very efficient service and a great follow up thanks
May 28, 2026
Unprompted review
Reply from Smart Cover
Hi Anthony,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service efficient and appreciated the follow-up provided. Delivering a smooth customer experience and keeping our customers informed are priorities for us, so it's great to know we met your expectations.
Thank you for choosing Smart Cover, and please don't hesitate to contact us if we can assist you in the future.
Kind regards,
The Smart Cover Team
The claims handler Katherine Hayes kept…
The claims handler Katherine Hayes kept me updated from start to finish throughout my Washing Machine repair, five star service, thank you.
May 26, 2026
Unprompted review
Reply from Smart Cover
Dear Gordon,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the service provided by Katherine Hayes throughout your washing machine repair claim. Keeping our customers informed every step of the way is something we strive for, and it's wonderful to know that Katherine's communication and support made a positive difference to your experience.
We will be sure to pass your kind feedback on to Katherine and the team.
Thank you for choosing Smart Cover, and please do not hesitate to contact us if we can assist you again in the future.
Kind regards,
The Smart Cover Team
The Plumbers from Budget Drains in…
The Plumbers from Budget Drains in Nottingham were sent out to us and carried out the plumbing drainage work efficiently.
They delivered a professional and reliable friendly service and we would recommend them highly.
Thanks to the SMART cover team, whom arranged this and came through with good customer care.
May 28, 2026
Unprompted review
Reply from Smart Cover
Dear Rushda,
Thank you for taking the time to leave us such a positive review.
We are pleased to hear that the engineers provided an efficient, professional, and friendly service while resolving your drainage issue. We understand how important it is to have these problems addressed promptly, and we're delighted that both our contractor and Smart Cover team were able to meet your expectations.
Your kind words regarding our customer care and the service you received are greatly appreciated.
Thank you for choosing Smart Cover and for your recommendation.
Kind regards,
The Smart Cover Team
Very professional
Very professional , Katherine Hayes was very helpful and knowledgable
May 28, 2026
Unprompted review
Reply from Smart Cover
Dear Mathew,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you found our service professional and that Katherine Hayes was helpful and knowledgeable throughout your experience. We take great pride in providing excellent customer service, and your feedback is greatly appreciated.
We will be sure to share your kind comments with Katherine and the wider team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Great customer service
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min job and then say right I’m done. I would highly recommend James Peter. - great customer service.
February 13, 2026
Unprompted review
James Peter was professional
James Peter was professional, polite and friendly and explained what he was going to do before completing a thorough service to then boiler. I would recommend James Peter; great customer service.
February 12, 2026
Unprompted review
I had the best customer service…
I had the best customer service experience with smart cover, Boiler breakdown claim was made and engineer was sent the same time in couple of hours after the call. Engineer showed up and boiler sorted. Great service !!!
May 13, 2026
Unprompted review
Very kind and helpful assistant who…
Very kind and helpful assistant who completed the call and the query to a high standard.
May 19, 2026
Unprompted review
Reply from Smart Cover
Dear Shahid,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that you found our advisor kind, helpful, and able to resolve your query to a high standard. Providing excellent customer service and ensuring our customers receive the support they need is always our priority.
Your feedback is greatly appreciated, and we will be sure to share your comments with the team.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Good communication
Good communication, both with the engineer when I had to reschedule and with Katharine at Assuranty. Very satisified with the experience.
May 8, 2026
Unprompted review
Katherine Hayes made the process much…
Katherine Hayes made the process much easier for me by guiding me through payments etc.
First time I've had to claim and wasn't sure how to go about things. But Katherine made me feel at ease and the outcome of my claim was sorted.
Thanks again.
May 15, 2026
Unprompted review
Reply from Smart Cover
Dear A J Kendall,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Katherine Hayes was able to guide you through the claims process and make your first claim experience a positive one. We understand that making a claim for the first time can sometimes feel daunting, so it's wonderful to know that Katherine's support, clear communication, and assistance with the payment process helped put you at ease.
We will be sure to pass your kind comments on to Katherine, who will be pleased to know that her efforts made a difference.
Thank you for choosing Smart Cover, and we appreciate your trust in us.
Kind regards,
The Smart Cover Team
Great company to get insurance for your washing machine
Great service engineer came out and fixed the washing machine because we are both in wheelchairs we need our washing machine
I've been with the insurance company over 5 years now
All the staff are fantastic and the engineer is fantastic
May 1, 2026
Unprompted review
Reply from Smart Cover
Dear Gordon,
Thank you for taking the time to share your experience and for your continued loyalty over the past five years.
We are delighted to hear that you received excellent service from both our team and the engineer who attended your washing machine repair. We understand how important it is to have a working washing machine, particularly when it plays such an essential role in day-to-day life, and we are pleased we were able to help get the issue resolved for you.
Your kind comments about our staff and engineer are greatly appreciated, and we will ensure your feedback is shared with the teams involved.
Thank you for choosing Smart Cover. We look forward to continuing to support you in the future.
Kind regards,
The Smart Cover Team
Honestly please don't use this company
Honestly please don't use this company
I join them and paid for the top package to cover everything in my Home and paid is all up from as they told me I couldn't pay monthly.
I now have any electrical fault in my property with the upstairs lights.
And they won't fix it due to it not being a full failure in my property.
Who pays to cover hal of there home honestly worse company going
May 9, 2026
Unprompted review
Reply from Smart Cover
Hello,
Thank you for taking the time to leave your review. We’re sorry to hear you are dissatisfied with the outcome of your claim.
Your case was reviewed and assessed in line with the information provided when you first reported the issue and the details available at that time. Based on this, the issue reported did not meet the criteria for authorisation under the policy.
We appreciate this is not the outcome you were hoping for, however we are satisfied that the claim was handled correctly and in accordance with our standard claims process.
If you would like this reviewed further, you can contact our customer service team with your policy details and we will ensure it is looked at again.
Kind regards,
The Smart Cover Team
Had a leak
Had a leak, sorted out quickly, even though a bank holiday weekend.
May 1, 2026
Unprompted review
Reply from Smart Cover
Hello Jamie Lee,
Thank you for taking the time to leave your feedback.
We’re pleased to hear your issue was resolved quickly, especially over a bank holiday weekend.
We really appreciate you sharing your experience.
Kind regards,
The Smart Cover Team
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