Smart Living Wholesale Reviews 57

Purchase a rug on 29th March 2026, did not match up to its description, wafer thin and not what I wanted, especially for £99. Which I'm out of pocket now, sent 22 emails, chat bot, what's app, rung the company ( no answer) to return this , but still got it , £99 means a lot to me, to treat customers like this, something should be done, cause looking at reviews, I'm not the only one , it's day light robbery

Avoid at all costs. I have had a shocking experience. I ordered a throw via debenhams and ended up returning it via a label provided by them/ smart living. It confirms the item has been returned but I have not received any refund or even correspondence. This has been ongoing for over 3 months without any response to my many emails. They clearly dont have a seamless partnership with debenhams as its been a total mess from the start.

Ordered duvet cover which arrived ok. Put on bed & there’s button holes but no buttons so can’t do it up. Contacted Debenhams who contacted smart living & 30% refund offered. It wasn’t very expensive anyway so was about £4.50. I asked for 50% as to buy buttons & sew them on myself it’s worth that surely! But no they want it returned. So for £2.50 extra it’s a right faff as am housebound at the moment.

Sent rug back over two week ago got told my refund has been issued and still nothing after 2 week. Would not buy again from this company . If anyone reads this refund my money asap ! Thieves !

I have been waiting for a refund for weeks! I have emailed customer service 3 times and no reply. Ongoing issue since 31st December! Reported to Debenhams they are not resolving the issue either!

My order from Debenhams was delayed, and I contacted the company for assistance. It took some time to get through, but once I did, they explained they were experiencing a higher volume of customer queries than expected. I really appreciated that they took the time to listen to my concerns and resolved the issue quickly. While I was frustrated at first, I’m now very satisfied with the outcome. I'm giving 5 star because of there customer service

The rug is absolutely stunning! The vibrant colors and intricate detailing have brightened up my room and added such a unique touch to the space. While the delivery took longer than expected, it was well worth the wait, and I’m so happy with my choice!

Bought two throws from Debenhams via this company. Items were returned unopened and full tracking details supplied via email to their customer service email address requesting a refund. I placed my order with Debenhams on December 27th and it took a fortnight just to receive the order. Items returned the next day. The refund still hasn't been actioned and my emails to their customer service are being ignored. Non existent customer service. Will now have to instigate legal proceedings to recover my money via the small claims court which is tiresome to say the least. Avoid at all costs!!

STAY AWAY bought bedding from Debenhams wanted to return paper-thin duvet. No paperwork in parcel to return, my return won't log onto their system, ignore emails or work very slow been waiting for over a week now only got 7 days left to return it and they have the cheek to charge 1.99 for returning it. Terrible service

Awful company! I ordered Xmas cushions via Debenhams (don't get me started on them!) The item was despatched by Smart Living using Evri (sigh). The item was meant to be delivered on a day I was out so I diverted it to my local post office. The item was not delivered & Evri have advised that it is lost. Now Smart Living are telling Debenhams that it was delivered because someone at their team is either lying for £30 or they can't figure out simple tracking information? This is what is wrong with retail today, greed with no customer service!

This is the second shaggy rug purchased. Very good rug, good colour, need to put something underneath to stop it from slipping. My bugbare is not being able to track it but that is the delivery’s fault. Luckily both times I have been in.

Great value

I ordered a duvet cover,which you took the money for? A few days later you told me it was out of stock, so for you to send me a 'how did we do email?' is completely crazy, didn't get the money back for a few days. Is this how you make money?

Really good quality for the amazing price. Fast delivery

Very pleased with the rugs, delivery was good, although couldn’t track the items as said “access denied” so not sure that was about. Good quality at a good price. The large rug was folded in correctly so one of the edges was upturned so trying to flatten that out and the smaller rug seemed a slightly different shade (reason for not giving 5*) but all in all was pleased with my purchase and would recommend this company

Order arrived earlier than expected. Loved the quality

Its the second time we have bought a rug from Smart living.
Amazing quality considering the price.
The pile height is good and the threads are really soft.
Highly recommended.

Well I am very pleased with my purchase I did have a problem at first but it was not
This Company it was due to our local DIY
Store not sending the order on to this company which I do apologise for.

Would not buy again